Op basis van 447 geverifieerde beoordelingen
4,2 Hygiëne kamer
4,3 Service & personeel
4,1 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit Groningen
Geplaatst op 23 okt. 2018
Geweldig, een aanrader👍 Wij zijn zeer tevreden🌻
Opmerking van Hotelbeheer
25 okt. 2018 door Aston KutaHotelbeheer
Dear Eli,
First of all, I apologize to reply in English. Thanks a lot for your recommendation! Guest satisfaction is our top priority. Hope that we got the chance to welcome you back again at Aston Kuta. Best Regards.
door een geverifieerde reiziger
Goed
Geplaatst op 9 nov. 2015Goed maar wifi kan beter, en ik moet meer vertellen maar heb niks zinnigs te vertellen
door Dimitri uit Deventer - Netherlands
good price-quality ratio
Geplaatst op 2 feb. 2015 op Hotelsjust one night stay, but good price-quality ratio
door een geverifieerde reiziger
good place to stay in Kuta for sharp price
Geplaatst op 30 jan. 2015 op HotelsJust 1 night stay, but it was a pleasant one, certainly a hotel to keep in mind for my next (business)visit to Bali. Great price/quality ratio.
Aanbevolen
voor Andersdoor een geverifieerde reiziger
Aston Kuta Hotel and Residence
Geplaatst op 5 aug. 2011Erg goed!
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
We enjoyed our stay but there were a few things could have been better. Our room service menu in the room was basic. We found out on the last night there was more we could pick from. The pool needed to be cleaned it was not clear which meant low is something. Pool bar was average. No real atmosphere as no music. Sun beams straight into bar at happy hour making bar hot. Our room cards kept needing to be reset.
Happy with the location of our room and greatful for a 3 bedroom.
Opmerking van Hotelbeheer
18 apr. 2024 door DewiHotelbeheer
Dear Wayne,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed certain aspects of your stay, such as the location and the spaciousness of your room. We sincerely apologize for the shortcomings you experienced during your stay. We regret any inconvenience caused by the limited room service menu and the cleanliness of the pool. Please know that we've taken immediate action to address these issues, including expanding our room service options and ensuring that our pool maintenance meets the highest standards. Our team has verified that the pH level stands at 7.5 and the chlorine level at 1.5 ppm. Regarding the atmosphere at the pool bar and the lack of music, we understand how this could have impacted your experience. We've taken note of your feedback and will explore ways to enhance the ambiance in that area moving forward. We also apologize for the inconvenience of your room cards needing frequent resets. Our team is actively working to resolve this issue to ensure a smoother experience for our guests. As for the music in the pool area, we appreciate your understanding as we continue to repair the Bluetooth system. In the meantime, we've made music available through CDs to enhance your poolside experience. Your feedback is invaluable to us, and we're committed to improving based on your comments. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
レストランは事前予約が必要ないと言われましたが、実際には必要で断られました。
Opmerking van Hotelbeheer
31 mrt. 2024 door Aston KutaHotelbeheer
Dear Ryoh,Thank you for sharing your feedback with us regarding your recent experience at our restaurant. We sincerely apologize for any confusion regarding the reservation policy. Your feedback is invaluable in helping us improve our service standards. We regret any inconvenience this misunderstanding may have caused during your visit. Rest assured, we will address this issue internally to ensure clear communication with our guests regarding reservation requirements for our restaurant moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless dining experience in the future.
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
ボロブドゥールに行く飛行機が朝早く、空港が近いアストンクタホテルに泊まりました。
本当に空港に近くて、とても便利でした。
施設は少し古い感じでしたが、部屋も浴室もとても清潔で、広いバスタブには温かいお湯がふんだんに出てとても良かったです。
朝食のビュッフェは美味しくて種類も豊富。毎日メニューが変わり、ナシゴレンやチャプチャイなどインドネシア料理がとても美味。毎朝お腹一杯食べて、苦しかったです。お料理がおいしいのって、旅には必須です。
ウブドに行くシャトルバスが出るリッポモールは徒歩5分。クタビーチもすぐに行けるし、ビーチウォークにも頑張って歩いて行きました。
スタッフの方たちもとても朗らかで、親切で、本当に快適でした。
また泊まりたいです。Terima kasih.
Opmerking van Hotelbeheer
31 mrt. 2024 door Aston KutaHotelbeheer
Dear Itsuko,Thank you for choosing Aston Kuta Hotel for your recent stay and for taking the time to share your experience with us. We're thrilled to hear that our convenient location near the airport met your needs and that you found our facilities clean and comfortable. We're delighted that you enjoyed our breakfast buffet with its wide variety of delicious Indonesian dishes. It's wonderful to know that you indulged in our culinary offerings to the fullest during your stay. We're also glad to hear that our proximity to Lippo Mall and Kuta Beach added to your experience, allowing you to explore the area conveniently. Your kind words about our staff's friendliness and helpfulness are truly appreciated. We strive to provide exceptional service, and it's rewarding to hear that we succeeded in making you feel comfortable during your time with us. Thank you for your loyalty, and we look forward to welcoming you back to Aston Kuta Hotel for another enjoyable stay.
door een geverifieerde reiziger
Geplaatst op 10 feb. 2024
The hotel staff are fantastic but the hotel is old and run down.
Opmerking van Hotelbeheer
12 feb. 2024 door DewiHotelbeheer
Dear Kate,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our fantastic staff. Your comments regarding the condition of the hotel are duly noted, and we regret any inconvenience this may have caused during your stay. We want to assure you that we are actively addressing these concerns by partially renovating our rooms and conducting regular maintenance throughout the property. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Sincerely,
