Op basis van 988 geverifieerde beoordelingen
3,3 Hygiëne kamer
3,5 Service & personeel
3,5 Comfort kamer
3,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
The room was clean, but it smelled like smoke
Opmerking van Hotelbeheer
12 apr. 2024 door OnielRediresponse SpecialistHotelbeheer
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. Please accept our most sincere apologies for the smell of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
I absolutely loved my trip no complaints
Opmerking van Hotelbeheer
12 apr. 2024 door OnielRediresponse SpecialistHotelbeheer
Hi Dawand,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
It was very wonderful. It was very pleasant. Lots of scenery. Near by food was great if you’re looking for pizza. (pizza Boli’s). Over all great experience , immediate accommodations. Very welcoming and warming. Thankyou. See you again.
Opmerking van Hotelbeheer
9 apr. 2024 door Oniel Rediresponse SpecialistHotelbeheer
Hi Dawand,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
door een geverifieerde reiziger
Geplaatst op 28 mrt. 2024
Opmerking van Hotelbeheer
30 mrt. 2024 door Olivia RediResponse Specialist Hotelbeheer
Hello Dina, The staff at the Red Roof Inn PLUS+ Baltimore North - Timonium and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 23 mrt. 2024
This was a horrible experience. This place has roaches crawling around and transients living there. It’s a mess!
Opmerking van Hotelbeheer
24 mrt. 2024 door Recordo, Rediresponse SpecialistHotelbeheer
Hey Holly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore North - Timonium. It's disheartening to hear that you had such a horrible experience with us due to the persons you stated were living there along with the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
door een geverifieerde reiziger
Geplaatst op 3 mrt. 2024
Broken furniture, faulty heating system and lights.
Opmerking van Hotelbeheer
4 mrt. 2024 door Adraine Rediresponse SpecialistHotelbeheer
Dear Doug,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the broken furniture, the faulty heating system and lights. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
door een geverifieerde reiziger
Geplaatst op 19 feb. 2024
Opmerking van Hotelbeheer
20 feb. 2024 door LaTunde RediResponse SpecialistHotelbeheer
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 19 feb. 2024
Yes is good only need breakfast
Opmerking van Hotelbeheer
20 feb. 2024 door LaTunde RediResponse SpecialistHotelbeheer
Dear Victor,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that you had a good stay with us. However, regarding your comment of the need for breakfast, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 16 feb. 2024
Opmerking van Hotelbeheer
17 feb. 2024 door Dannielle Rediresponse SpecialistHotelbeheer
Hello Tyler,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 29 jan. 2024
There was mold in the room smelled bad shower did not work right
Opmerking van Hotelbeheer
30 jan. 2024 door Chevanese RediResponse SpecialistHotelbeheer
Thank you, Jennifer, for writing to us about your recent stay at the Red Roof PLUS+ Baltimore North - Timonium. We appreciate your feedback regarding the cleanliness and maintenance issues you encountered during your stay. You indicated that there was possible mold, the room had an odor and the shower did not work. We apologize for any inconvenience caused. We take these matters seriously and will investigate the concerns you have raised with our team to ensure such occurrences are avoided in the future.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
