Booked room with breakfast but the staff was demanding money for breakfast. Didnt let me checkin for nearly 30 minutes. Staff not friendly.
Toilet did not flush properly. Television was a washout, seemed like it was picked from a junk yard.
Not much breakfast choice. Hotel seems high on aesthetics and less on value and service. Avoid.
Opmerking van Hotelbeheer
21 aug. 2021 door Vijay NairHotelbeheer
Dear Suresh,
At the outset we would like to thank you for choosing to stay with us. With regards to the breakfast issue, there seems to be a technical glitch with Expedia which is why the confirmation voucher mentioned breakfast even though we do not have a breakfast inclusive rate. We had to cross check with Expedia and hence the delay of around 10-15 minutes only to complete the check in formalities. We sincerely regret the inconvenience caused on account of the TV & the toilet flush not working properly , and were more than willing to make up for it by offering you a room upgrade or a change in room which was declined by you.
We request you not to let this one incident mar your impression of the hotel and give us an opportunity to host you once again during your next visit to Bangalore
Best Regards,
Vijay Nair
Director of Sales and Marketing