And when your husband asked me to talk to the manager, I said, " I am the manager here." Your husband just said impolitely "Are you kidding me?" What kind of language did he use?

We regret to learn from Ms. Rosemary for her comment. And we don't think that her comments were necessarily true or accurate. Two groups of the guests had been staying at the same apartment for more than 10 days and left just one day before Ms. Rosemary's check-in. Both groups have given us at least 8 out of 10 from their reviews, and none of them had mentioned the caked of dust issues. I do believe that most apartments do have some small corners where it has not been in touch by guests and some dust may have left on these surfaces in times. However, it may not be as dust to 'all' surfaces that been mentioned by Ms. Rosemary. Our Manager has taken the initiative to clean the place up personally instead of waiting for the Cleaners on the following day so that our guest - Ms. Rosemary, can rest soon and in comfort for her stay. The long time spent on cleaning is to ensure that the guest is satisfied with every detail and little help with the vanity drain (a faulty vanity drain will require a Plumber to fix them), in order to give her a good accommodation experience by staying in our apartments. However, Ms. Rosemary has given us a very low score even when she had appreciated our Manager for a good cleaning to her satisfaction.