Op basis van 971 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Iedere dag moest ik naar de receptie om te vragen naar 1 grote en 1 kleine handdoek
Koffieservice werd niet aangevuld
Opeens was mijn badjas verdwenen uit de kamer
Slechte afvoer wastafel en douche
Opmerking van Hotelbeheer
19 apr. 2024 door Zoltán GéherHotelbeheer
Dear Peter Magdalena Joseph,Thank you for visiting Continental Hotel and for sharing your honest opinion with us and fellow travelers.I am terribly sorry for your disappointment and I am sad to receive your bad score given. Thank you for drawing our attention to the areas where we could have performed better. Please accept our sincerest apologies for all the inconveniences encountered.Please rest assured that we check drainage promptly to ensure that it does not occur in the future as well as your feedback will be shared with Housekeeping for further improvements.Coffee is replenished on a daily base. Towels and textiles are changed only in every three days due to environmental considerations. Naturally we change them at any time upon request and provide as many extra towels as you ask for and we can. Thank you for your cooperation and understanding.What a pity that we could not live up to your high expectations and that given issues have greatly affected your overall impression. I truly hope that despite this, you gained many enjoyable and memorable moments during your Continental Hotel holiday and that your Budapest discovery were successful.I trust that my words can a bit ease your bad feelings. We sincerely wish to get a second chance to restore your faith in our great hotel and to get the opportunity to demonstrate our sincere desire to offer you the outstanding service that Continental Hotel is renowned for.Best regards,Zoltán GéherGeneral Manager
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Good
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Disappointed with the room, it was complicated to get to the room. Also very noisy. And lastly I had some issues with vinegar in the kettle, and a water bottle.
It wasn’t my best experience. But the staff was kind.
Opmerking van Hotelbeheer
16 apr. 2024 door Zoltán GéherHotelbeheer
Dear Shalot,First and foremost, thank you for visiting Continental Hotel and for sharing your honest experiences with us and fellow travelers.We take high value in every guest feedback given and welcome both the positive comments and constructive remarks. On the one hand, I am encouraged that you found staff to be kind, who would have surely been happy to handle the mentioned issues on the spot and to take the necessary extra miles for your greater satisfaction. I am very sorry that your room choice did not meet your expectations and that you did not have the chance to share your concerns during your stay. We could have offered you a quieter room option and naturally could have changed your kettle. Please accept our sincere apologies for the inconveniences encountered and please be assured that your feedback has already been shared with Housekeeping to avoid similar occurrences in the future.Hope that overall your Budapest discovery was successful and that you will give us another chance. We will do everything to provide you with a much improved hotel experience.Best regards,Zoltán GéherGeneral Manager
door een geverifieerde reiziger
Geplaatst op 10 feb. 2024
Good wuality fir price and convenietly situated to get to mist sights in Budapest.
The staff was attentive (not effusive) and rooms were ckean and comfortable, though beds are soft and there was no cooling in my room.
Opmerking van Hotelbeheer
16 feb. 2024 door Zoltán GéherHotelbeheer
Dear Enid,Thanks a lot for your stay with us and for supporting our Continental Hotel Budapest here, on Expedia.It makes me very happy that you found the entire value received good enough and that you recommend us to fellow travelers. Grateful thanks for appreciating the advantageous location and the friendly hospitality experienced.Please note that currently central heating runs, however you can completely turn off the heating if it is too warm. In summer season air conditioning makes room to be pleasantly cool. Between seasons it is sometimes difficult as it is still winter, but the past two weeks it has been early spring weather. We would have been pleased to deliver you a portable fan as well as a mattress topper which might have improved your comfort. Next time please do not hesitate to turn to our helpful Front Desk team in any cases. Anyhow please accept our apologies for the inconveniences encountered.We all very much look forward to welcoming you back, hopefully in the not too distant future. Best regards,Zoltán GéherGeneral Manager
door een geverifieerde reiziger
Geplaatst op 28 dec. 2023
Lekker ontbijt personeel zijn goed, de bed is al oud de dekbed ook en de kamer temperatuur is te warm 24c jij kan niet zelf instellen,ontbijt is goed maar de hotel is geen 4x…
Opmerking van Hotelbeheer
4 jan. 2024 door Zoltán GéherHotelbeheer
Dear Annalyn,Thank you very much for your Continental Hotel stay and for your honest review mentioning both the highlights and the downsides of your visit.On the one hand, thank you for listing our best features what you appreciated the most. Friendly hospitality as well as quality buffet breakfast have big role in our success. I am very proud of our talented professionals, who do their work with passion at all times.On the other hand, I was sorry to learn that we could not live up to all your expectations.The comfort of bed as well as room temperature are point of individual taste, it is hard to meet everyone’s different need. Heating is centrally controled however you can anytime turn off the bathroom radiator and a portable fan is also available upon request. Mattress topper is also gladly provided anytime. I am sorry that you did not have the chance to share these issues on the spot, as we would have been happy to offer you these alternative solutions, which might have improved your comfort. Please accept our apologies for the inconveniences encountered. Thank you for your support. I trust that apart from this your stay was very enjoyable and hope to get a second chance to prove you that our great hotel well deserve its 4 star superior classification.We Wish You Happy New Year!Best regards,Zoltán GéherGeneral Manager
door een geverifieerde reiziger
Geplaatst op 28 okt. 2023
A nice place to stay, friendly people, nice rooms.
Opmerking van Hotelbeheer
9 nov. 2023 door Zoltán GéherHotelbeheer
Dear van der,First of all, thank you so much for choosing to stay at our Continental Hotel Budapest and for taking your precious time to share few nice words here, on Expedia.I am delighted to see that you were overall very satisfied with your hotel experience and you deemed worthy to highlight some aspects of your stay. Thank you for your compliments on our kind staff and beautifully designed hotel rooms.Thank you for your appreciation and for your definite recommendation. We are looking forward to the next time we can greet you as our guest again.Best regards,Zoltán GéherGeneral Manager
door een geverifieerde reiziger
Geplaatst op 7 okt. 2023
mooi hotel, alles aanwezig
Opmerking van Hotelbeheer
17 okt. 2023 door Zoltán GéherHotelbeheer
Dear Marc,First of all, thank you for your stay with us. I greatly appreciate that you considered taking the time to rate us and write few words about your Continental Hotel experience.I am delighted to learn that you found our beloved hotel and its services to be excellent in every ways. Thank you for giving us 5 points and for definitely recommending Continental Hotel to Expedia readers.It would be a pleasure to have you back again in the near future. Best regards,Zoltán GéherGeneral Manager
door een geverifieerde reiziger
Geplaatst op 21 aug. 2023
door een geverifieerde reiziger
Geplaatst op 13 dec. 2022
Heel mooi hotel met super ontbijt. Personeel is wat nors maar misschien is dat wel Hongaars
Opmerking van Hotelbeheer
16 dec. 2022 door Zoltán GéherHotelbeheer
Dear Gerrit,First of all, thank you for choosing to stay with us and for taking your precious time to share your sincere opinion about your Continental Hotel holiday.It is a delight to learn that all in all our great hotel won your pleasure and you appreciated the delicious and plentiful buffet selection. In addition, I was happy to read that you were impressed by the beauty of our property. I am truly sorry that you feel our staff could have been friendlier and that you did not have the chance to experience that loving hospitality we always strive to deliver. Please accept our sincere apologies for the inconveniences encountered.It would be a true honour to get a second chance to show you our friendliest hospitality and please you with a perfect hotel stay.Wish you all the best and thank you for your recommendation.Kind regards,Zoltán GéherGeneral Manager
door een geverifieerde reiziger
Geplaatst op 31 okt. 2022
