Interieur

Beoordelingen van Pavilion on Northbourne

4.5 out of 5
Pavilion on Northbourne
242 Northbourne Avenue, Dickson, ACT

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 567 van 1263 beoordelingen" "
Gastenscore: 8 - Goed. 471 van 1263 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 1263 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1263 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 1263 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Naoto

Positief: Netheid, personeel en service en voorzieningen
Overall it was a great experience. Only thing that I don't really like is the amenities. There was no teeth brushing, facial soap, slippers.
2 nachten verbleven in maart 2024

8/10 – Goed

Andy

Zakenreiziger
Positief: Netheid, personeel en service
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
2 nachten verbleven in maart 2024

8/10 – Goed

Rochelle

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well located property. Walking distance to shops. Well presented and good dining options.
1 nacht verbleven in maart 2024

4/10 – Matig

George

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Reactie van Dan Brophy op 14 mrt 2024
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Terry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
1 nacht verbleven in maart 2024

8/10 – Goed

Francis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Peter

Reisde met partner
Service was very good
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Alex

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here many times. Convenience
1 nacht verbleven in februari 2024

4/10 – Matig

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
1 nacht verbleven in februari 2024

6/10 – Redelijk

Gayle

Positief: Netheid, personeel en service
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Ross

Reisde met een groep
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
1 nacht verbleven in februari 2024

4/10 – Matig

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff are always helpful...easy check in.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Kim

Reisde met partner
Positief: Netheid, personeel en service
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
2 nachten verbleven in februari 2024

8/10 – Goed

David

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
2 nachten verbleven in februari 2024

8/10 – Goed

Ayah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
3 nachten verbleven in februari 2024

6/10 – Redelijk

Prasad

1 nacht verbleven in februari 2024

8/10 – Goed

Noel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well located. Attentive staff. Would benefit from sprucing up - some faciliities are a bit tired.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Lucan

Positief: Netheid
Very clean but could do with furniture renew and update bathrooms.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Faye

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Azalea suite was roomy, bright and well appointed, without being showy. The bathroom had an amazing shower and was large. The rocking chair was a pleasant touch in the lounge room which was spacious and quite comfortable.
2 nachten verbleven in januari 2024

8/10 – Goed

Helen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

David

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Room was a bit cramped. Was overcharged but it got sorted ok. - lucky I checked my bill.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Oliver

Reisde met partner
Positief: Voorzieningen
3 nachten verbleven in januari 2024

6/10 – Redelijk

??

1 nacht verbleven in januari 2024

4/10 – Matig

Nick

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Looks nice but budget rooms that need TLC Room needed freshened as it smelled Light lamp broken and phone broken Spoke to staff and didn’t care room looked like it hadn’t been cleaned beds look like they were used
1 nacht verbleven in januari 2024

6/10 – Redelijk

Monika

Reisde met familie
Positief: Personeel en service
From the pictures it looks like a very fancy hotel and we paid the price for that. However, when you actually get there its almost like a motel. Main issue was that I dont think it was value for money. We paid a lot more than we should have. I believe there was a music festival in Canberra at the time and it was busy and noisy.

8/10 – Goed

Long

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious room with a spa bath tub. Hotel staff should put in some toothpaste for guests to use. There were none when I arrived.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Linden

Reisde met familie
Positief: Voorzieningen
Loved the atrium with all the greenery and light. Nice vibe at this well located hotel, great room facilities, good food and excellent value.
1 nacht verbleven in december 2023

8/10 – Goed

Neale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent secure car parking and staff service, walkable to the city and Dickson shops, tram access on front doorstep of hotel...
4 nachten verbleven in december 2023

8/10 – Goed

PAUL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Carpets are old and dreary. No enough towels supplied.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in was exceedingly slow but staff were lovely and helpful.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Wayne

4 nachten verbleven in december 2023

10/10 – Uitstekend

Malcolm

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the bed is so comfy
1 nacht verbleven in december 2023

4/10 – Matig

david

Negatief: Netheid, personeel en service
2 nachten verbleven in december 2023

10/10 – Uitstekend

Noeline

1 nacht verbleven in december 2023

6/10 – Redelijk

glenn

Reisde met een groep
Negatief: Personeel en service
Breakfast. Tables dirty and not cleaned after each diner. Disgusting
1 nacht verbleven in december 2023

10/10 – Uitstekend

Paul

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

8/10 – Goed

Sam

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient and spacious inside. Plenty of car parking. Well located in the main Street of Canberra. A few mins drive to the Dickson shops.
1 nacht verbleven in december 2023

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Functional but dated. Lovely staff, rooms were ok. Noisy main street. Dickson shops had a great variety of dinner options.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Alyssa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a pleasure staying at the Pavilion. Comfiest beds around. It was my daughter’s first hotel stay and the staff were absolutely lovely, made us feel very welcome.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Alan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Jacquie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the Pavilion. 2nd stay there and will definitely go back in the future when travelling to Canberra. I love the “no room service” option that gets rewarded with a $10 voucher. Well done 👍
5 nachten verbleven in december 2023

10/10 – Uitstekend

Gwendoline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location, easy parking on site. Staff were really friendly.
1 nacht verbleven in december 2023

8/10 – Goed

Katina

1 nacht verbleven in december 2023

10/10 – Uitstekend

Chris, Dee Why

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely loved staying at an old favourite. Not happy about staff member walking into our room ... "thought you'd checked out". Great food.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Mataika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023