Op basis van 986 geverifieerde beoordelingen
4,0 Hygiëne kamer
3,9 Service & personeel
3,7 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 31 dec. 2023
Opmerking van Hotelbeheer
1 jan. 2024 door Customer Service Manager Hotelbeheer
Dear Berber,We appreciate your feedback; it is wonderful to know that you had a more than pleasant experience. We hope to welcome you again the next time and make you feel at home. Kind regards,Guest Service,Park Royal Beach Cancun Resort.
door een geverifieerde reiziger uit Antelope
Geplaatst op 22 apr. 2024
Came here with 2 kids age 5&7. They had a blast at the kids pool, we barely went to the ocean because of how much they loved the slides. Ocean had pretty big waves in April so it wouldn’t be very safe for kids anyways. Food was pretty good, it was pretty much the same every day though.overall I recommend it and would come back here!
Opmerking van Hotelbeheer
22 apr. 2024 door Park Royal Beach CancunHotelbeheer
Dear Mr. Nevyadomskiy,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Lots of kids and families otherwise good location nice amenities beautiful beach
Opmerking van Hotelbeheer
22 apr. 2024 door Park Royal Beach CancunHotelbeheer
Dear Mrs. Love,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
La comida no es excelente
Opmerking van Hotelbeheer
21 apr. 2024 door Park Royal Beach Cancun Agradece su preferencia Hotelbeheer
Estimada SusanaMuchas gracias por sus valiosos comentarios acerca de calidad de los alimentos de nuestro buffet. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes, tenga la seguridad de sus observaciones se compartieron con nuestros Chef Ejecutivo y Gerente de AyB, con el fin de tomar las acciones correspondientes. Nos tomamos muy en serio sus comentarios y lamentamos no haber sido capaces de cumplir con el nivel de sus expectativas.Esperamos que usted nos dé otra oportunidad de servirle mejor en el futuro.Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Hotel environment and entertainment was awesome. The building we stayed needs some upgradation very old part compare ro the other building. But overall a memorable experience for me.
Opmerking van Hotelbeheer
17 apr. 2024 door Md AnwarulHotelbeheer
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Md Anwarul:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
We had no remote for the tv in the room, the phone didn’t work at all and the cleaning staff barely cleaned the room even after high tips left for them. No one speaks English. Limited for snacks and food after hours. Went to the lobby one evening to ask for a fork for a dessert we had saved in the fridge and they refused to get us something. Paid for all inclusive and could never get in for a reservation to the very limited 3 restaurants. There were hand prints on the large mirror in the room and all week after cleaning they were still there. Our room smelt strong of paint the moment we got there. My partner was disappointed with the amount of people trying to sell you excursions and hotel packages right in the lobby. They tricked you by asking if you got your welcome gift. We didn’t get a tour and had no idea where to get towels or anything for the beach loungers. This was our first time to Cancún. We would go back but we will definitely stay at a different resort. Lack of restaurants and evening entertainment.
Opmerking van Hotelbeheer
15 apr. 2024 door Park Royal Beach CancunHotelbeheer
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your opinion into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Sincerely,
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
Me encantó.
Opmerking van Hotelbeheer
12 apr. 2024 door María VargasHotelbeheer
Estimada Sra. María Vargas:Agradecemos su valoración, es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Found 2 cockroaches in my room 2 days in a row. Food was not the best. Same food repeated for lunch and dinner.
Opmerking van Hotelbeheer
13 apr. 2024 door BrendaHotelbeheer
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Brenda:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Room was clean but odd smell was in there, a bit outdated need a bit refreshing and detail repairing even smal things in rooms, like sink drain plug install curtain in the shower so water doesn’t end up all over the floor fan in the bathroom so it actually does the job, floors were marble so cold no rugs so you need to wear flops other that that good place.
Opmerking van Hotelbeheer
8 apr. 2024 door Hugo ReyesHotelbeheer
Thank you for your stay at Park Royal Beach Cancun, it has been a pleasure to welcome you to this "your home away from home".Thank you for taking the time to shared your comments, we will be working to improve every day.We hope to have the opportunity to welcome you again in the near future.Warm Regards,
door een geverifieerde reiziger uit Bellflower
Geplaatst op 6 apr. 2024
Opmerking van Hotelbeheer
10 apr. 2024 door Park Royal Beach CancunHotelbeheer
Estimada Raquel,En nombre de todo el staff del hotel, queremos agradecer su visita a esta su "casa lejos de casa". Nos complace saber que hemos cumplido al 100% con sus expectativas.Esperamos tener el gusto de su presencia en un futuro cercano.
