Op basis van 543 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,6 Service & personeel
4,5 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Very clean and accommodating
door een geverifieerde reiziger uit Clemmons
Geplaatst op 29 mrt. 2024
Entrance road conditions had huge pot holes to avoid
Opmerking van Hotelbeheer
7 apr. 2024 door LaDonnaHotelbeheer
Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn Carrollton to your liking. We apologize for the road condition and will hopefully have that issue resolved soon. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
door een geverifieerde reiziger
Geplaatst op 25 mrt. 2024
Opmerking van Hotelbeheer
7 apr. 2024 door LaDonnaHotelbeheer
Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn Carrollton to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
It was fine
Opmerking van Hotelbeheer
7 apr. 2024 door LaDonnaHotelbeheer
Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn Carrollton to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
door een geverifieerde reiziger
Geplaatst op 6 mrt. 2024
Good
Opmerking van Hotelbeheer
7 apr. 2024 door LaDonnaHotelbeheer
Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn Carrollton to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
door een geverifieerde reiziger
Geplaatst op 14 feb. 2024
Fixture broken,dimly lit,old out dated rooms. No effort from staff.
Opmerking van Hotelbeheer
7 apr. 2024 door LaDonnaHotelbeheer
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
door een geverifieerde reiziger
Geplaatst op 10 feb. 2024
This hotel had a 9/10 rating which is so far from the truth. It smelled like a hospital in the 2 rooms we tried, a medicinal smell which, to me, is indicative of trying to hide something. We went down to ask for a different room because the length of our first room stunk and was sporting a crack which was clearly unsuccessfully patched over the bed with chucks of paint and whatever patch they attempted to use hanging over us. The desk clerk says, “Oh gosh, I’m sorry about that. Let me find you a room with a different housekeeper.” I’m like, it’s way beyond housekeeping. We get to the 2nd room and same smell, mirror missing off the wall, something in the bottom of the bathtub, a run away grape on the ground, a/c not cooling etc. Needless to say, I kept my shoes on when walking on the carpet and used a t-shirt as a pillow case just to get through the night and get the heII outta there! Yuck. Never again. We use Hampton Inn frequently and have never had an experience like that. That property desperately needs attention.
Opmerking van Hotelbeheer
7 apr. 2024 door LaDonnaHotelbeheer
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
door een geverifieerde reiziger
Geplaatst op 8 feb. 2024
Opmerking van Hotelbeheer
7 apr. 2024 door LaDonnaHotelbeheer
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right
door een geverifieerde reiziger
Geplaatst op 28 jan. 2024
No ice on 1st or 2nd floor. 3rd floor has CE machine worked but had black trash in ice. Had to go to 4th floor (we were on 1st) to get clean ice. Bathroom floor was dangerously slick. Took a long line to get hot water in shower, only like warm in sink. Also got tired of having to switch off of CNN every time we turned on TV. Bad choice for a default channel. Marvy & lady at checkout were as gracious & helpful as possible.
Opmerking van Hotelbeheer
29 jan. 2024 door LaDonnaHotelbeheer
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I see our agent did discount your rate for each night for the inconvenience. We know this cannot change your experience, but we do hope that it demonstrates our commitment to service. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. We hope you'll give us another chance on your future travels. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
door een geverifieerde reiziger
Geplaatst op 19 jan. 2024
Excellent value
Opmerking van Hotelbeheer
29 jan. 2024 door LaDonnaHotelbeheer
Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn Carrollton to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
