So-So for me
Geplaatst op 29 jan. 2021 op Hotels
This was a tricky one to review. I personally don’t believe the cost is worth the hotel. I got the premier suite and didn’t understand why two of the bedrooms and one of the bathrooms was locked in the suite I paid for. Hotels.com, where I got the reservation said I would get three bedrooms and two bathrooms in the suite. I did ask the front desk personnel and he said the hotel keeps the other two bedrooms and one bathroom locked unless we have more than two people in our party, (but at that point the suite itself would cost even more). That seemed to me to be really ridiculous. I decided to go on hotels.com and put in 4 guests, requested the same suite and it was THE SAME PRICE I paid, so the front desk personnel were dishonest with me. The fireplace is pretty much a joke, it’s a plug in fireplace that has an hour long timer. For the cost, you guys should be able to install a full fireplace. There is also not a full size kitchen, no oven, which I had been looking forward to so I could could breakfast. No breakfast at the hotel. The wonderful things about the hotel are the shower, it’s the best I’ve ever experienced. The bathtub on the deck is so wonderful too- even in the cold weather it is a good contrast to the hot water in the tub. The view is beautiful. The sounds from the ocean are wonderful in the relaxing tub. The bed is also really comfortable, but I prefer harder beds, it’s not super hard, but decently hard. I’m not sure if I would stay here again.
Opmerking van Hotelbeheer
29 jan. 2021 door Whale Cove InnHotelbeheer
Hello and thank you for your comments. Whale Cove is an exclusive couple's retreat with pricing based on double occupancy. All units, other than the Premier Suite accommodate only 2 persons. For an extra per-person fee, the Premier Suite can accommodate up to 6 adults across 3 bedrooms. For 2 person reservations like yours, Whale Cove keeps the extra bedrooms and baths locked.
We do not understand why Hotels.com failed to show the extra person charge. This is an ongoing policy we've had for 12 years. It's good for Whale Cove to have the Premier Suite's occupant flexibility when needed.
Unfortunately, during the current pandemic, Whale Cove cannot offer its breakfast buffet. We reviewed your invoice, and we found the $40 discount offered to all guests had been applied to your account. All reservations receive at least 2 separate confirmations explaining the current COVID restrictions. As Lincoln County and State modify the COVID-19 restrictions, Whale Cove may return to its normal breakfast service, but that schedule is unknown at this time.
Should you decide to return, we recommend one of our Signature Suites. Those are perfect for 2 persons and are more affordably priced.
Safe Travels,