Op basis van 1.076 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,4 Comfort kamer
4,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
Opmerking van Hotelbeheer
15 apr. 2024 door EmmaHotelbeheer
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!
door een geverifieerde reiziger uit kent
Geplaatst op 14 apr. 2024
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff.
Rooms are elegant and spacious.
Opmerking van Hotelbeheer
15 apr. 2024 door EmmaHotelbeheer
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
loved the hotel
Opmerking van Hotelbeheer
14 apr. 2024 door Jason Smith, Front Office ManagerHotelbeheer
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
Opmerking van Hotelbeheer
14 apr. 2024 door Jason Smith, Front Office ManagerHotelbeheer
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
Opmerking van Hotelbeheer
9 apr. 2024 door Nick Bell- Front Office ManagerHotelbeheer
Thank you for staying with us! We appreciate your feedback.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Opmerking van Hotelbeheer
9 apr. 2024 door EmmaHotelbeheer
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Many bad issues.
Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort.
And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed.
In addition, a $100 per night preauthorization charge to the card for "damages and room service"
I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
Opmerking van Hotelbeheer
8 apr. 2024 door EmmaHotelbeheer
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Opmerking van Hotelbeheer
3 apr. 2024 door Jason Smith, Front Office ManagerHotelbeheer
Thank you for staying with us! We appreciate your feedback.
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
Opmerking van Hotelbeheer
1 apr. 2024 door Jason Smith, Front Office ManagerHotelbeheer
Thank you for staying with us. We appreciate your feedback!
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
