Op basis van 445 geverifieerde beoordelingen
3,0 Hygiëne kamer
3,3 Service & personeel
3,1 Comfort kamer
2,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 10 mrt. 2024
Staff was very nice and friendly.
The first room I got had not been cleaned. The next room looked in order but found dirty sheets, hair in shower. Apparently the housekeeping staff not doing their job. The desk clerk was very nice and apologized for the inconvenience.
Opmerking van Hotelbeheer
15 mrt. 2024 door MHotelbeheer
Dear Malcolm,Thank you for sharing your experience with us. We appreciate you for recognizing our staff's exemplary hospitality. However, we are disappointed to fall short in the area of cleanliness. Please accept our sincere apologies. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
door een geverifieerde reiziger
Geplaatst op 10 mrt. 2024
Just was a weird and unnerving atmosphere. Staff was great.
door een geverifieerde reiziger
Geplaatst op 4 mrt. 2024
Opmerking van Hotelbeheer
29 mrt. 2024 door MHotelbeheer
Dear Christopher,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
door een geverifieerde reiziger
Geplaatst op 19 jan. 2024 op Hotels
Opmerking van Hotelbeheer
25 jan. 2024 door MHotelbeheer
Dear Blake,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
door een geverifieerde reiziger
Geplaatst op 19 jan. 2024
Opmerking van Hotelbeheer
25 jan. 2024 door MHotelbeheer
Dear Alexis,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
door een geverifieerde reiziger
Geplaatst op 13 dec. 2023
It wasn’t OK motel I’ve stayed in a lot worse they need to update the TVs and the property a little bit but other than that it’s not too bad just watch out for the night guy he’s kind of an ass
Opmerking van Hotelbeheer
15 dec. 2023 door MHotelbeheer
Dear Alexis,Thanks for the feedback! We're always looking to improve, and appreciate the TV and property update suggestions. Regarding the night staff experience, we'll address it internally to ensure all guests feel welcome and comfortable.Sincerely,Management Team
door een geverifieerde reiziger
Geplaatst op 10 dec. 2023
Opmerking van Hotelbeheer
15 dec. 2023 door MHotelbeheer
Dear Shannon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
door een geverifieerde reiziger
Geplaatst op 10 dec. 2023
Opmerking van Hotelbeheer
15 dec. 2023 door MHotelbeheer
Dear Shannon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
door een geverifieerde reiziger
Geplaatst op 30 nov. 2023
I wish i had better things to say about this property because the staff cleaning up was nice upon checkout. But i really didnt like the dehumanizing check in with a digital kiosk. This robotic experience was a big turn off. Also they did not have the room I booked so they upgraded me to a jacuzzi suite. Sounds nice in theory but the room was moldy and the tub was barely functional and dirty. All of these things are no big deal in the grand scheme of things compared to the fact that my door DID NOT LOCK and I realized upon leaving in the morning anyone could have just opened the handle and come inside and robbed me. This is purely unacceptable and the staff was apologetic but still. They need to get their locks in check if they are going to be renting out rooms.
Opmerking van Hotelbeheer
15 feb. 2024 door MHotelbeheer
Dear Steven,Thank you for sharing your feedback with us. We're glad to hear that you found our staff accommodating upon checkout. We apologize for any inconvenience you experienced during the check-in process; we'll certainly take your comments into consideration to improve our guest experience. We're sorry to hear about the issues with the room and the jacuzzi suite; this certainly does not meet our usual standards of cleanliness and functionality. Your security concerns are of utmost importance to us, and we're taking immediate steps to address the lock issue. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Management Team
door een geverifieerde reiziger
Geplaatst op 27 nov. 2023
Accommodated us when our room wasn’t working and got us upgraded to a better room for no charge!
Opmerking van Hotelbeheer
1 dec. 2023 door MHotelbeheer
Dear Joshua,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
