Geplaatst op 20 mrt. 2024
First room floor had dirt and hair all along baseboard in bathroom, also I popped popcorn kernel in the corner of the bathroom. Was moved downstairs, next day myself being 70 yrs old and granddaughter were attacked by a large pittbull dog running loose. The dog also attacked my dog. The clerk and staff all said they didn’t know who the dog belonged too, but later had it in the laundry room with all staff coming and going. Had to leave and go to another motel
Opmerking van Hotelbeheer
21 mrt. 2024 door Sophia CSRHotelbeheer
Hi Todd,We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve. We would love it if you would come back to stay with us again - we do not doubt that the next time you will have the wonderful experience that the vast majority of our guests have.