Geplaatst op 27 jan. 2024
Booked through Expedia (paid at the counter) and when I got there the person at the front desk took a while to process the payment, I ended up getting a fraud alert on my phone, I did confirm it but the staff member told me it declined and I then needed to pay $100 extra. Ended up going to the first room, the door didn’t even lock, we called got switched to another room, tv remote didn’t work, keycard stopped working & it took all day for maintenance to come. There was dirty old toys under the bed… Spend your money elsewhere
Opmerking van Hotelbeheer
19 feb. 2024 door Landon - GMHotelbeheer
Hello Elexis, I was sorry to read about your difficulties here at our property. Please know we are always striving to improve the guest experience. I will address these issues with the team to improve your next stay.