Geplaatst op 18 nov. 2023 op Hotels
There was a lacrosse team staying there with you girls. They ran through the halls screaming. Payed on the elevators to the point you had trouble accessing them, and were extremely mouthy and disrespectful when asked to calm down and where their parents were. I called the front desk asking them to come up and say something yet no one ever came. It went until late that night and they resumed that behavior early the next morning. I got very little sleep and was very upset I used $250 to stay there. While I understand the common areas, they should not have been allowed to do that in the room hallways. Your staff had a responsibility to allow them to enjoy their stay, but equally your staff had a responsibility to the rest of us staying there. In the future I will be staying at the Hampton Inn down the street as I normally do, I just thought I would try the Hilton Garden. Huge mistake.
Opmerking van Hotelbeheer
21 nov. 2023 door Cliff - GMHotelbeheer
I am truly sorry you experienced these noise issues. While we cannot always control the actions of others, we do attempt to control unruly situations as best as possible. When parents aren't being responsible and allow their children to run on their own, it is difficult to find the correct authority figures. We were walking the halls and did ask several parents in our Lounge that evening to please go upstairs. This was a very large tournament at the local fields. I personally spoke with other GM's who expressed similar concerns. It was not unique to our hotel. These comments are passed along to the Event Coordinators, and we will not be rebooking this particular group again.