Dear Bastiaan,We sincerely apologise for the issues you encountered during your recent stay at DoubleTree by Hilton Edinburgh Centre.We regret the discomfort caused by the bed quality, the inconvenience of the malfunctioning television, and the subpar internet service. Additionally, we understand your dissatisfaction with the breakfast options and coffee quality.Your feedback is invaluable, and we are taking immediate steps to address these concerns to ensure a better experience for our guests in the future.Thank you for bringing these matters to our attention. We value your patronage and hope to have the opportunity to exceed your expectations in the future.Warm regards,SaraReception SupervisorDoubleTree by Hilton Edinburgh Centre

Dear Coen,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay at our hotel, particularly our convenient location near Edinburgh Castle and the National Museum, as well as our neat and modern rooms.Your comments regarding the breakfast selection are valuable to us, and we appreciate your input. We will certainly take your feedback into consideration as we continuously strive to enhance our offerings and provide a more satisfying experience for our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear SandraWe are sorry that we felt short to provide an excellent experience during your stay with us.Would it be anything that we could have improved to make your stay better?Kind regardsRodrigo

Dear JPA,Thank you very much for your review. We are delighted that you enjoy your stay with us.We hope to welcome you back in the near future.Rodrigo

Dear Guest. I’m delighted to hear you had a lovely time with us. Many thanks for giving a good review about our staff and location. Sorry for the inconvenience caused. We always do our best to ensure our guests always have the best experience. Wish you all the best and hopefully we’ll see you next time!

Dear Marielle Van, Thank you for taking the time to share your experience with us. I am delighted you had a wonderful at the hotel. We are looking forward to welcoming you in the near future.

Dear Anonymous, Thank you very much for your positive feedback. We look forward to welcome you back soon again! Kind regards, Robert Hrabina Assistant Front Office Manager.

Dear guest, Thank you for taking the time to share your feedback about your stay with us, we really appreciate it. I am glad to see that you had a great stay with us. I am sorry to see you could not enjoy an English breakfast tea and mineral water. Our hotel does not have a minibar feature, we just have those mini fridges in the room for personal use but we do have tea and water available 24 hours at reception, so next time just ask us for them and we will deliver. We hope to welcome you back in the not too distant future. Warm regards Doubletree Team

Good morning Theo, thank you for the excellent feedback, we are thrilled to see you fully enjoyed the stay and are happy with our convenient location and found the team friendly and helpful! It would be a great pleasure to welcome you back should you decide to visit our city again! Wishing you a wonderful day!

Thank you for your feedback We hope we can welcome you back soon Kind regards DoubleTree team

Dear Anonymus, thank you for your time and your kind feedback, we are looking forward welcoming you back to our hotel on your next visit to the city!

Dear Guest, thank you for your positive feedback and kind words about our staff and service level. We hope you enjoyed your stay and will have the opportunity to welcome you back in the future!

Dear Guest, thank you for the positive feedback, we hope to welcome you back on your next visit to the city!

Dear Suzanne,We are truly heartened to receive your generous review of DoubleTree by Hilton Edinburgh City Centre. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,The DoubleTree Team

Dear Dawn,Thank you for your rating on Expedia. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon at DoubleTree by Hilton Edinburgh City Centre to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,The DoubleTree Team

Dear Michele,Thank you for choosing us for your stay and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,The DoubleTree Team

Dear Baxter James,Thank you for taking the time to share your feedback regarding your recent stay at DoubleTree By Hilton City Centre. We genuinely appreciate your insights as they help us to continually enhance the guest experience.While I'm pleased to hear that your overall stay was satisfactory, I am saddened to read that we fell short on the cleanliness of our rooms. Please accept my sincerest apologies for the disappointments you encountered during your visit.I apologize for the lapse in cleanliness you experienced in your room upon arrival. It is unacceptable for any guest to find traces of previous occupants in their accommodation. Rest assured, I have addressed this matter with our housekeeping Manager to ensure that such oversights do not occur in the future.Regarding the allocation of the wheelchair-accessible room, I apologize for any confusion. Unfortunately, when guests reserve a booking with a travel agent for a standard room, the accessible room is also considered a standard room. In instances where all standard rooms are booked, the accessible room may be offered to guests as an alternative. We strive to accommodate guest preferences to the best of our ability and apologize if this allocation was not aligned with your preferences. Your feedback regarding this matter is duly noted, and we will ensure that our check-in procedures provide clear explanations to guests.Additionally, I apologize for any inconvenience you experienced regarding the breakfast options. Your feedback regarding the additional charges for certain items has been noted, and we will review our pricing structure to ensure clarity for all guests.Despite these issues, I am glad to hear that you found our staff to be nice and helpful throughout your stay. We truly value your feedback as it helps us to improve and provide better experiences for all our guests.We hope to have the opportunity to welcome you back to DoubleTree By Hilton City Centre in the future and provide you with an even more enjoyable stay.Warm regards,Savia RodriguesReception Manager

Dear Leo,  Thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly and our hotel's location is convenient. Your comfort and satisfaction are our top priorities. We apologise for any shortcomings regarding the cleanliness of the carpet in your room.Rest assured, we take cleanliness very seriously and we will address this issue promptly with our Housekeeping team to ensure that it meets our high standards.If you have any further suggestions or concerns, please feel free to contact us directly. Your feedback is invaluable to us as we work towards delivering an exceptional guest experience.Kindest regards,The DoubleTree Team

Dear Gerhard,Thank you for choosing us for your stay and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,The DoubleTree Team

Dear Jorge, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel well located!. We appreciate your kind words about our staff and are glad you had a positive experience with them.We apologise for any inconvenience caused by the size of the room for your family of four. We understand the importance of comfortable accommodations and will take your comments into consideration for future improvements.Your feedback on the carpet cleanliness is concerning, and we apologise for the oversight. Rest assured, we will address this with our housekeeping team to ensure such issues are rectified promptly.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Kindest regards,Georgia

Dear Emmanuel,Thank you for taking the time to share your experience with us! We appreciate your kind review. We are happy to hear that you found our location to be convenient for your travels. We hope to welcome you back to our hotel in the future! Warm regards, The Double Tree Team

Dear Marilyn Joan,Thank you for taking the time to leave us such a kind review! We are delighted to hear that you were pleased with your stay and found the location of our hotel to be convenient for your travels. Most of all, we are happy to hear that our staff were able to make your stay more enjoyable. We hope to welcome you back to our hotel in the future!Warm regards,The Double Tree Team

Dear Sunil,Thank you for your wonderful review!We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be lovely and helpful. It's fantastic to know that our convenient location within walking distance to many attractions, including Edinburgh Castle, enhanced your experience.We're delighted that you appreciated the excellent service provided by our front desk staff and found their assistance with booking cabs and offering tips and directions to be valuable.Additionally, we're pleased to hear that you enjoyed our breakfast option and would highly recommend it. Your recommendation means a lot to us!Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit in the future.Warm regards,DoubleTree by Hilton Edinburgh City Centre

Dear Gofran, Thank you for taking the time to review your recent experience with us! I'm delighted to see that overall, you had a good stay. We hope to welcome you back in future for an even better experience. Kindest regards,Georgia

Dear Allam Putra, Thank you for taking the time to review your recent experience with us! I'm glad to see that overall, you had a great stay.We hope to welcome you back to our hotel in the near future. Kindest regards,Georgia DoubleTree by Hilton Edinburgh City Centre

Dear Melody, Thank you for taking the time to review your recent experience with us! We are delighted to hear that our team were able to make your stay even more enjoyable. We hope to welcome you back to our hotel during your next visit to Edinburgh. Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Trish,Thank you for taking the time to share your experience. I am happy to hear you found your room to be to your liking and that our staff were able to make your stay more enjoyable. We hope to welcome you back to our hotel in the future!Kind regards,The DoubleTree Team

Dear Liam, Thanks for taking the time to share your feedback with us. We sincerely apologise for the disappointing experience you had during your recent stay. We understand the importance of creating a positive and memorable experience for our guests, and a cold room is not what we aim for our guest comfort. We sincerely apologise for any discomfort caused and assure you that we will address this issue with our team to prevent such incidents from happening in the future. We hope you will reconsider and give us another chance to provide you with the exceptional experience you deserve. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future. Kindest regards, The DoubleTree Team

Dear James, Thank you for taking the time to review your recent experience with us! I'm delighted to hear you had a 10/10 stay at our hotel. We hope to see you again during your next visit to Edinburgh. Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Guest,Thank you for your 5 star review! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!Kind regards

Dear Lani, Thank you for taking the time to leave such a wonderful review of your recent experience at our hotel! We appreciate your feedback, and we are delighted to hear that you had a great stay. We hope to see you again during your next visit to Edinburgh. Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Gökhan,Thank you for taking the time to review your time with us. I am so pleased to see you had a great stay. We look forward to welcoming you again soon.Kind Regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Corrado, Thank you for taking the time to share your experience about your recent stay at our hotel. We hope to see you again soon, so we can change that 4* to a 5* review! Kind regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Brian,Thank you for taking the time to share your experience about your recent stay at our hotel - I am so glad you enjoyed our great central location.I apologise again about the SKYbar noise during Hogmanay - however I'm very glad to hear that this was resolved for you in the end. We hope to see you again soon at our hotel!Kind regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Louise, Thank you for taking the time to leave us a 3/5 rating. We are sorry to hear that your experience with some of our staff was not entirely up to your expectations. However, we're glad to hear you enjoyed the great location of our hotel! We hope to welcome you back soon so we can have the opportunity to shine. Kind Regards,DoubleTree by Hilton Edinburgh City Centre

Dear Rasmus Ølegaard,Thank you for taking the time to share your experience with us. I'm delighted you enjoyed the selection at breakfast, alongside the hospitality from our staff. We sincerely apologise for the condition of the thermostat and the foggy windows - we will investigate this. I hope you give us the opportunity to shine in the near future.Kind regards,DoubleTree by Hilton Edinburgh City Centre

Dear Ritchie,Thank you for taking the time to share your experience with us. I am sorry to see that this time we are only scoring a 4/10 stars rating. I hope you give us the opportunity to shine in the near future.Kind regards,DoubleTree by Hilton Edinburgh City Centre

Dear Richard,Thank you for your review. We are sorry that we were not able to surprise you enough this time. We would love to have another opportunity to shine, so hopefully we can welcome you back soon.Merry Christmas

Dear AnaThank you for your review. We are delighted you enjoyed your stay with us.We hope we can welcome you back any time soon.Merry Christmas

Dear Guest,Thank you very much for your review. WE are delighted that you had a great time with us.Hope we can welcome you back again in Edinburgh.Merry Christmas

Dear Guest, Thank you for taking the time out to share your experience with us! We are delighted that you had such a wonderful stay and we really appreciate the scores you gave us and your kind words towards the cleanliness of the room and the hospitality of our staff. We work very hard to meet our guests' expectations and I am glad we hit the mark. We look forward to welcoming you back soon.Warm regards, Shayna

Dear Guest, Thank you for taking the time out to share your experience with us! We are delighted that you had such a wonderful stay and we really appreciate the scores you gave us. We work very hard to meet our guests' expectations and I am glad we hit the mark. We look forward to welcoming you back soon.Warm regards,

Dear Bernard,Thank you for your review. We hope we will welcome you back in the near future.

Dear LeslieThank you very much for your review.We hope we will welcome you any time soon in the near future.Nest regards

Dear Nicholas,Thank you for your review. We are delighted you enjoyed our rooms and location.We hope to welcome you back in the near future!

Dear EmmaThank you for your review.We are delighted that you enjoyed the beds. Although, we are sorry to hear about the noise disturbances.We have passed your feedback to our Housekeeping to make sure our services will improve in the future.

Dear Margrit,Thank you for your review.We hope to welcome back some time soon in the near future!

Dear CallumThank you very much for your review and for giving us the perfect score.We are looking forward to welcome you back in the near future.Best regards