Geplaatst op 22 feb. 2024
The one thing that was OK was the young girl at the front desk, she was friendly. But, we probably could have found a better place to stay for the same money. Expensive for what is offered. Although advertised 'breakfast included' there was no breakfast. We were told that because they weren't very busy, they stopped offering breakfast. Because of that, a good business gesture would have been to reduce the room fee to reflect the fact that you had to find somewhere to get breakfast . . . we picked this motel because breakfast was included. They need to update the description of the room and what is included. Beds need to be replaced. We would not recommend this motel.
Opmerking van Hotelbeheer
29 feb. 2024 door MHotelbeheer
Dear Debra,We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better.Sincerely,Management Team