I had a very disappointing experience that I feel compelled to share. Contrary to its advertised image as a five-star luxury resort, the reality is far from it. The condition of the property is dire, with the rooms featuring old, stained carpets, and the bathroom tiles cracked and showing their age. The beds, equipped with metal spring mattresses that seem to be decades old, along with unclean pillows, made for an uncomfortable setting. Moreover, there's a pervasive smell of water damage throughout the property.
Upon arrival and initial inspection of our room, it became clear that the accommodations were not as promised. I promptly returned to the front desk to express that the room was not acceptable and that I would not be staying. Despite this, the hotel refused to issue a refund, citing their cancellation policy, even though my actions did not constitute a breach of contract since I had already checked in. During my time at the front desk, I witnessed two other families expressing similar complaints.
What's more disheartening is Expedia's lack of accountability for the misleading representation of this property on their platform. It's widely known among the locals about the deceptive nature of this place, which is a disservice to Malta's efforts to attract tourists. I strongly advise against staying here.