Op basis van 1.373 geverifieerde beoordelingen
3,8 Hygiëne kamer
3,6 Service & personeel
3,9 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 30 dec. 2023
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
The staff came in to the room the next day and fixed the beds leaving everything else dirty. Did not clean the bathroom either. Cockroach’s were seen in the bathroom and the hotel charged me $200 after leaving the hotel for no reason. Tried calling their customer service number but can never get to talk to anyone. Worst experience overall
Opmerking van Hotelbeheer
18 apr. 2024 door General ManagerHotelbeheer
Dear Evan,Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our dedication to quality stays, and we'll be sure to share your comments with the respective teams to ensure we're meeting our high standards of cleanliness and guest satisfaction. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure everything is as it should be. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. It was a pleasure having you here, and we hope you'll give us another chance to provide you with the excellent stay you truly deserve in the future.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Beautiful landscaping, Facilities very clean & felt safe. Would stay again. Only wished the Hot Tub & pool were open at late night.
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Mary,Thank you for staying with us during your time in Fort Lauderdale. We appreciate you mentioning our idyllic setting and the high standards of cleanliness we adhere to. Additionally, the safety of our guests is of the utmost importance to us, so we are pleased this was reflected in your stay. Your feedback about the availability of our amenities will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!
door een geverifieerde reiziger uit Round Lake
Geplaatst op 15 apr. 2024
LOVED the pool and pool bar a very relaxing day!
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Kimberly,Thank you for staying at Hilton Fort Lauderdale Marina! We're delighted to hear that you loved our pool and bar. It's great that you had a relaxing day with us, and we look forward to welcoming you back for another enjoyable and serene experience!
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Didn't honour my request for my disability.
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Carole Ann,Thank you for leaving your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. However, we apologize for any inconvenience. Nevertheless, having you here was a pleasure, and we hope you enjoyed your time in Fort Lauderdale.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Very good experience
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Alan,Thank you for choosing Hilton Fort Lauderdale Marina. We're delighted to hear you enjoyed your experience, and we look forward to welcoming you back for another enjoyable stay!
door een geverifieerde reiziger uit Moonbeam
Geplaatst op 14 apr. 2024
Shower had hair in it when we arrived. No glasses in room- just a cardboard coffee cup. Safe did not work. Chairs around pool were falling apart and slow to no service for drinks and food. Shame Hilton.
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Kaureen,Thank you for sharing your concerns. It's disappointing to hear about the concerns you encountered, from the cleanliness of the shower to the condition of our poolside amenities. Rest assured, we are addressing these matters to improve our service and facilities. We hope for another opportunity to offer you a stay that better reflects our commitment to guest satisfaction in the future.
door een geverifieerde reiziger uit Alexandria
Geplaatst op 14 apr. 2024
So loud and bright. Had to leave curtains closed at all times with lights shining up and in my room. Specifically not safe for a single female traveler.
Was also not appointed my room that I reserved. That unsettling feeling of I got ripped off royally.
Loud loud, can hear every word and conversation from everyone at the marina.
Had 7 days of fantastic top notch travel and my last night where I just needed to relax and sleep is the exact opposite. Bathroom looks like a red roof Inn. Very very disappointed
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear RaeAnn,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any inconvenience you experienced with noise, as well as for any concerns about safety. This does not represent the level of accommodations we aim to provide, and we'll relay your comments to our team to ensure we are meeting our high standards of guest satisfaction going forward. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.
