Op basis van 975 geverifieerde beoordelingen
4,3 Hygiëne kamer
4,3 Service & personeel
4,3 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
I love the hotel everything about it was great
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
This is the worst WESTIN Hotel we have ever stayed in.
The property is Old and badly in need of a total renovation.
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Horrible experience for such an expensive hotel. We spent just one night but the worst was that there was no air conditioning at all in the whole building the whole night!!!! The room windows were somehow locked, the temperature inside the room reached 82 degrees and the humidity was unbearable.
When we complained during check out the lady at the counter just said OK all I can do is not to charge you for the resort fee ($42 plus tax), but now I got their invoice by e-mail showing they did charge me for that "resort fee". Never stay there, you're going to be very disappointed!
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Resort fees should be added to the initial price and not added on at check out for surprise fees at the end.
Opmerking van Hotelbeheer
22 apr. 2024 door Property Management Hotelbeheer
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Check in was quick, adequately staffed with very professional people. The hotel's location was excellent as was a sense of security. It's wasn't Spring Break so I think considerably quieter than it could be. The staff at the Lavazza coffee kiosk were tops. The Mexican restaurant on the first floor was excellent (make reservations for outside seating). Atmosphere was excellent.
Now for the bad. It was my wife and I's anniversary and my wife wanted an ocean view room. I made reservations for two queen beds (I'm an active sleeper and I snore.) and ocean view. Hotel management tried to do something special by giving us a suite, king size bed, and intercoastal waterway view. Totally unsatisfactory! We were able to get things changed to what we wanted to begin with (Thank you, Anna!!). No suite but my wife had her ocean view which was critical. The room was excellent except the louvered bathroom door. Any noise or light bleeds into the room. Wife didn't care for that but dealt with it. Room was kept clean by commendable service staff. The smoking area meant banishment to the parking garage but all of Ft. Lauderdale is anti-tobacco, cigarette or cigar.
Check out was quick and easy. Parking fee ($55/day) seems excessive but there is no or next to no parking close in the area. This is something someone could better plan.
Opmerking van Hotelbeheer
22 apr. 2024 door Property Management Hotelbeheer
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.
door een geverifieerde reiziger uit Grapevine
Geplaatst op 21 apr. 2024
People were nice, food was good, but ac didnt work the last night we were there and our baby slept horribly.
Opmerking van Hotelbeheer
22 apr. 2024 door Property Management Hotelbeheer
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Opmerking van Hotelbeheer
22 apr. 2024 door Property Management Hotelbeheer
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
We had an excellent stay, and loved almost every aspect of the hotel. The location is perfect, as we could walk to many restaurants and stores.The only thing we'd do different would be to buy our own spirits and mixers, and just bring a cup down from the room. The $15 cocktails were a bit pricey for their quality, but that is "tourist trap" nitpicking. The food at Lona was exceptional. Get up early to reserve chairs poolside to guarantee a spot. The steak tacos were delicious. We will be returning.
Opmerking van Hotelbeheer
20 apr. 2024 door Guest services.Hotelbeheer
Thank you for your feedback and excellent rating. We are here for you.
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
Pool needs updating and my room looked at wall.
Opmerking van Hotelbeheer
20 apr. 2024 door Guest services.Hotelbeheer
We are s sorry that you feel this way. Thank you for your feedback.
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Needs renovation. Restaurant was excellent!
Opmerking van Hotelbeheer
19 apr. 2024 door Princess M.Hotelbeheer
Dear Greg,Thank you for taking the time to share your thoughts regarding your most recent stay at our property. I appreciate you bringing these issues to our attention. I will share your message with our leadership team.We hope to see you again!
