Op basis van 985 geverifieerde beoordelingen
3,7 Hygiëne kamer
3,9 Service & personeel
3,7 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
⭐️⭐️⭐️⭐️
Opmerking van Hotelbeheer
23 apr. 2024 door William Tarquino, GMHotelbeheer
Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door William Tarquino, GMHotelbeheer
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
We love this place , it’s becoming 1 of our favorite places
Opmerking van Hotelbeheer
17 apr. 2024 door William Tarquino, GM, DoubleTree Hilton Fort LeeHotelbeheer
Hello Debionne,We are over the moon with the knowledge that we were able to provide you with such a wonderful stay and outstanding service from our caring DoubleTree Fort Lee team. Your words of praise mean a lot to us and we will treasure them. Thank you for sharing your thoughts with us, and we enthusiastically await your return! Warm regards,William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
The staff was friendly and helpful. th e room was clean, quiet and comfortable.
Opmerking van Hotelbeheer
17 apr. 2024 door William Tarquino, GM, DoubleTree Hilton Fort LeeHotelbeheer
Hello Theresa,Thank you for visiting us at the DoubleTree by Hilton Fort Lee and for reviewing your recent stay at the hotel.We are truly pleased to hear you had a great experience with us and were able to fully enjoy unparalleled service from our friendly and helpful colleagues, and a relaxing escape in our top-rated, meticulously maintained accommodations. We cannot wait to serve you again next time and look forward to welcoming you back for a spectacular stay at our DoubleTree Fort Lee.All the best,William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Great.!! See you soon
Opmerking van Hotelbeheer
21 apr. 2024 door William Tarquino, GMHotelbeheer
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
It’s a great hotel.
Opmerking van Hotelbeheer
17 apr. 2024 door William Tarquino, GM, DoubleTree Hilton Fort LeeHotelbeheer
Dear Draymon,We enjoyed hosting you on your most recent visit to DoubleTree by Hilton Fort Lee.Your kind appreciation of your stay here was met with smiles all around. Every piece of feedback we receive is extremely valuable and allows us to continually improve and deliver even greater experiences to our guests. I look forward to welcoming you back to DoubleTree Fort Lee for another memorable stay soon.Warm regards,William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
7/10
Opmerking van Hotelbeheer
21 apr. 2024 door William Tarquino, GMHotelbeheer
Thank you for providing feedback following your stay with us. We value your rating, and it will assist us in further enhancing our high levels of service. Despite our efforts to deliver an exceptional experience, we understand that some missteps caused you frustration. Our goal is to offer an inviting, comfortable, and personalized atmosphere, and we will utilize your feedback to improve our services for all our guests. Nevertheless, we hope you enjoyed the rest of your stay! Thank you for choosing us, and we hope you will consider us again in the future to experience the true wonder of our property.Regards, William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
O café, a máquina não fica na área para o café da manhã, ou você pede ou vai até a recepção buscar um.
Opmerking van Hotelbeheer
14 apr. 2024 door William Tarquino, GMHotelbeheer
What a delightful review! We're honored by your outstanding rating and thrilled to have met your expectations. Your feedback will serve as encouragement for our team to maintain our high standards. Rest assured, we will continue to go above and beyond to ensure your next stay is just as exceptional. We eagerly await the opportunity to welcome you back for another memorable experience at our property!Regards, William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
My husband and I like everything about the property
Opmerking van Hotelbeheer
14 apr. 2024 door William Tarquino, GMHotelbeheer
We're overjoyed by your exceptional rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, William Tarquino, GM
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Transportation was difficult, no shuttle available as mentioned on website
Opmerking van Hotelbeheer
14 apr. 2024 door William Tarquino, GMHotelbeheer
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, William Tarquino, GM
