Lobby

Beoordelingen van Country Inn & Suites by Radisson, Fredericksburg South (I-95), VA

3 out of 5

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 356 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 309 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 110 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 64 van 1006 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

4/10 – Matig

Dona

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lo was cold and hot tub was empty. Beds looked old and not comfortable. Not very clean
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Amana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Sylvie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vieux mais propre
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Elizabeth

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A welcoming environment for families and families with pets. Clean and great little dog park.
1 nacht verbleven in maart 2024
Reactie van Lenka op 18 mrt 2024
Dear Elizabeth,Thank you for your awesome ratings!!We appreciate your business and your kind words.Hope to see you again soon.

8/10 – Goed

Charlotte

Zakenreiziger
Positief: Netheid, personeel en service
Parking entrance was not well marked from the road. Had to do a u-turn to fry back to the hotel.
1 nacht verbleven in maart 2024
Reactie van Lenka op 12 mrt 2024
Dear Charlotte,Thank for rating your stay with us.Your feedback is very important to us and will be used to find an improvement to make our entry more visible.We hope to see you again in the near future.

6/10 – Redelijk

Rhonda

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was very accomodating. Property was clean shower water fluctuate d continously. I was unable to raise the room temo it was locjed in at a very chilly 67.
1 nacht verbleven in maart 2024
Reactie van Lenka op 12 mrt 2024
Dear Rhonda,Thank you for your review, all feedback is very appreciated.I am truly sorry to hear about your experience with the room temperature. Please know our staff is always ready to assist. We hope to see you again in the future to exceed your expectations..

10/10 – Uitstekend

Latisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean, quiet and free parking.
1 nacht verbleven in februari 2024
Reactie van Lenka op 18 mrt 2024
Dear Latisa,Thank you for your kind feedback. I am delighted to hear that you enjoyed your stay with us.We look forward to welcoming you again in the future.

4/10 – Matig

Laurie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient off highway. Property well utilized. Needs updating. Pool Merkley. Hot tub not functioning. Gym small and unclean
1 nacht verbleven in maart 2024
Reactie van Lenka op 18 mrt 2024
Dear Laurie,Thank you for taking the time to review your stay with us.We value your feedback and will be shared with the team leaders for improvements.Our hot tub is no longer offered, it was permanently closed during COVID and is getting removed.I hope we can get another chance to serve you well.

8/10 – Goed

Roxan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only problem was the shower. We addressed it and they did follow up o. It. The beds were very comfortable and the room was clean. Staff were friendly
2 nachten verbleven in maart 2024

8/10 – Goed

Dave

1 nacht verbleven in februari 2024

6/10 – Redelijk

Susan

Reisde met partner
Positief: Personeel en service
It was average. Rooms could use some refreshing. Especially the bathroom. Breakfast didn’t have any fruit or healthier options. Reception person was friendly and helpful
1 nacht verbleven in februari 2024
Reactie van Customer Service op 16 feb 2024
Susan, we appreciate your balanced review. While we're glad our colleagues at the reception created a positive impression, it's disappointing to hear other aspects did not meet your expectations. We normally strive to offer a variety of breakfast options and comfortable, well-maintained rooms. Your comments will serve as a valuable insight for future improvements. Thank you for your feedback, and we hope to have the opportunity to deliver a more enjoyable stay in the future.

8/10 – Goed

Stanley

Everything to our liking
1 nacht verbleven in januari 2024
Reactie van Lenka op 2 feb 2024
Dear Stanley,Thank you for taking your time to give us a review! Your feedback is greatly appreciated and it helps us to stay on track to serve well.We hope to see you again soon.

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Karen op 1 feb 2024
Thank you for taking the time to do our survey.

10/10 – Uitstekend

Selena

Positief: Netheid, voorzieningen
1 nacht verbleven in januari 2024
Reactie van Karen op 21 jan 2024
Thank you for taking the time to do our survey.

10/10 – Uitstekend

Tina

Positief: Netheid, voorzieningen
Clean and breakfast and customer service
1 nacht verbleven in december 2023
Reactie van Lenka op 2 feb 2024
Dear Tina,Thank you for your feedback and for highest ratings!We take pride in our services, and I am pleased to hear that we were able to meet all your expectations.Safe travels and we hope to welcome you again soon.

8/10 – Goed

Kim

My family and I loved the location, because it was so close to where we needed to be. We loved all the eatery places available and so many stores. I would recommend Country Inn Suites to everyone,
1 nacht verbleven in december 2023
Reactie van Lenka op 19 jan 2024
Dear Kim,We are very grateful for your stay and for your feedback.I am overjoyed to hear that you we were able to meet all your expectations!We look forward to having you back in the future.

10/10 – Uitstekend

Frank

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am a frequent flier at this property. I never have an issue here. Parking example for boats. Breakfast is always hot and plentiful and the staff is always courteous and kind
1 nacht verbleven in december 2023
Reactie van Lenka op 19 jan 2024
Dear Frank,Thank you for taking the time to review your stay with us.We take great pride in our services and love to hear positive feedback.

8/10 – Goed

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Karen op 21 jan 2024
Thank you taking the time to complete our survey.

4/10 – Matig

Donald

Positief: Personeel en service
This hotel have no thermostant in the room. No fan to conceal the noise outside and the rude guests inside. Located on a busy street, we heard the ambulance in the middle of the night. I wish we read the reviews before we checked in. The front desk was nice person.
1 nacht verbleven in december 2023
Reactie van Lenka op 19 jan 2024
Dear Donald,Thank you for staying with us and for your feedback.We are truly sorry to hear that your stay was interrupted by noise. Our rooms facing the back of the building can be requested and if you need a fan, we have them available as well. The comfort of our guests is our top priority. We hope to have another chance to exceed all your expectations again soon!

4/10 – Matig

Stephen, Charlton

Reisde met partner
When I checked in, they had no record of a payment being made. A little embarrassing.
1 nacht verbleven in december 2023
Reactie van Lenka op 19 jan 2024
Dear Stephen,Thank you for your stay and for your feedback. I sincerely apologize about the payment confusion. I will make sure to share your experience with the front desk manager to make sure a situation like this never occurs again.We hope to welcome you back in the near future.

10/10 – Uitstekend

Ellin Patricia

Reisde met familie
All good.
1 nacht verbleven in december 2023
Reactie van Karen op 21 jan 2024
Thank you for taking the time to complete our survey.

10/10 – Uitstekend

Terrance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Customer Service was Great..
1 nacht verbleven in december 2023
Reactie van Karen op 21 jan 2024
Thank you for taking the time to complete our survey.

2/10 – Ontzettend slecht

David, Acworth

1 nacht verbleven in december 2023
Reactie van Karen op 27 jan 2024
Thank you for taking the time to do our survey.

10/10 – Uitstekend

linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tout était parfait. Très propre il y avait une bonne odeur partout autant dans les chambres que dans le hall d ´entrée. Quelques fetards ont fait un peu de bruit à l extérieur mais sans plu
1 nacht verbleven in december 2023
Reactie van Lenka op 19 jan 2024
Merci Beaucoup, Linda!

10/10 – Uitstekend

Paula

1 nacht verbleven in december 2023
Reactie van Karen op 21 jan 2024
Thank you taking the time to complete our survey.

8/10 – Goed

Lauren

1 nacht verbleven in december 2023
Reactie van Karen op 27 jan 2024
Thank you for taking the time to do our survey.

2/10 – Ontzettend slecht

Crystal

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our first room was a double bed room which was great beacuse i had my kids with me however it was an uncomfortable stay the room was extremely hot. The bathroom door lock was broken. The shower did not work the shower head was broken. Had to complain then was moved to a king room At first the room seemed way better, but as the hours went by, it started getting very hot again in the room and we noticed roaches Throughout that night. Very unkept. Also, there was people who were intoxicated running in the halls and outside (the back area) and they left the back door wedged' opened all four nights we stayed for anyone to enter the hotel which felt very unsafe. Unable to get refund for early checkout. Would not recommand this hotel.
4 nachten verbleven in december 2023
Reactie van gm op 11 dec 2023
Dear Crystal, Thank you for sharing your feedback as every honest opinion helps us better tailor the service that we offer. We are sorry that your experience didn't match your expectations and assure you this is an uncommon instance, and we will do better. Please feel free to reach out to us by phone if you have any other comments or suggestions you wish to share. We would love to be able to make things right.

8/10 – Goed

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was close to I95 and easy to find. The staff was very friendly. Breakfast choices were minimal but hit the basics.
1 nacht verbleven in december 2023
Reactie van gm op 11 dec 2023
We appreciate your positivity, William! Thank you for taking the time to submit a review.

4/10 – Matig

Shauna

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van gm op 11 dec 2023
Thank you for the feedback.

2/10 – Ontzettend slecht

Nateara

Zakenreiziger
Negatief: Comfort kamer
No heat freezing in the room and they gave us a tiny space heater. What a joke.
1 nacht verbleven in november 2023
Reactie van gm op 11 dec 2023
Dear Nateara, I am sorry you felt unhappy with your stay. While we do have an eco-friendly heating and cooling system the unit can be turned off if it is not too the individuals liking and we provide the space heaters as a supplement to that. We would never want anyone to be uncomfortable, so we are proactive in making sure we have accommodations available for every situation. Thank you for your feedback we will use it to help us come up with additional ways to satisfy each guest!

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was clean, the breakfast terrific, and the staff friendly. Excellent value for the money.
4 nachten verbleven in november 2023
Reactie van gm op 11 dec 2023
Christine thank you for a 5-star review!

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was in a great location, easily accessible to stores, restaurants etc. would stay there again.
3 nachten verbleven in november 2023
Reactie van gm op 11 dec 2023
Thank you so much Lisa - we hope to see you again soon!

10/10 – Uitstekend

Theresa

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy location, but tricky entance. Very friendly staff
1 nacht verbleven in november 2023
Reactie van gm op 11 dec 2023
Thank you so much, we appreciate the positive feedback!

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good Staff very good and helpful
1 nacht verbleven in november 2023
Reactie van gm op 11 dec 2023
Thank you for taking the time to submit a review. Feedback is always appreciated!

10/10 – Uitstekend

Debra

1 nacht verbleven in oktober 2023
Reactie van Karen op 27 jan 2024
Thank you for taking the time to do our survey.

6/10 – Redelijk

Ron

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff was very nice. I was surprised to be told that the hotel temperature was set for the whole hotel, so no individual room temperatures could be set for the convenience of the traveler. Country Inn & Suites had not yet turned on the heat, so I was asked to sign a statement that I understood this. I was told that I could get extra blankets at the front desk, which I did. Very odd. Also, I selected Country Inn & Suites in part because they allow pets. I brought a dachsund. When checking in, I was told that there was an extra $25 charge for the dog. I did not know that there would be an extra charge.
1 nacht verbleven in november 2023
Reactie van Trevor FOM op 24 nov 2023
Thank you for the kind words about our staff. I am very sorry about the HVAC system and not being turned onto heat as of yet. It is something we are working on.

6/10 – Redelijk

stuart

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didn’t like that there was no heat in the rooms
1 nacht verbleven in november 2023
Reactie van GM op 22 nov 2023
Thank you for the feedback, Stuart. I’m sorry to hear that you were unhappy with the temperature in the room. We do always have additional accommodations available whether you are too hot or too cold to make sure each guest is satisfied. Our goal is to make sure each guest leaves satisfied. Hopefully you will stay again, and we can provide a better experience.

8/10 – Goed

Lawrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van GM op 22 nov 2023
Thank you for taking time to submit a survey!

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Gone down hill over the years.
I've been coming to this location on and off for over 15 years because it was convenient, reasonably priced, had comfortable beds, and a decent breakfast. Im not sure if they're under new ownership or something else, but the beds are very hard now, they've scaled back the breakfast selections, the rooms are poorly maintained and they've raised their rates. As much as I used to like staying here, I think it's time to find a new hotel to stay at when I come to Fredericksburg.
5 nachten verbleven in november 2023
Reactie van GM op 22 nov 2023
I have been here for the past 14 years and probably know you very well ...as I'm usually pretty well acquainted with our return guests. If you would like to reach out to the hotel directly, we can discuss the problems you had this stay as you yourself know this is not typical of our hotel. Although we did get new beds with the renovation not much else has "changed" We value that you stay with us and would love to continue to have you stay with us. Whenever you come back to the area just ask for the GM directly and we will be more than happy to take care of you and make sure your stay is as good as you have always remembered.

10/10 – Uitstekend

JoAnn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van GM op 22 nov 2023
Thank you for taking time to submit a survey!

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service
Reactie van Trevor Mahin FOM op 16 nov 2023
Thank you for the good review!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family friendly!
We live in the area and just booked the hotel for my daughters bday they wanted to swim! The front desk was incredibly nice and friendly to us and the kids! Definitely keeping this hotel in mind when the kids want to go swimming again in winter!
1 nacht verbleven in november 2023
Reactie van Trevor Mahin FOM op 16 nov 2023
Thank you so much for the kind review! We really appreciate it. Was a pleasure to have you all here.

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van GM op 22 nov 2023
Thank you for taking time to submit a survey!

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van GM op 22 nov 2023
Thank you for taking time to submit a survey!

10/10 – Uitstekend

Bonnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van GM op 22 nov 2023
Thank you for taking time to submit a survey!

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No carpets
Overall, accommodations are acceptable. I much prefer carpet in the rooms though, and was disappointed that there wasn’t any.
1 nacht verbleven in oktober 2023
Reactie van GM op 22 nov 2023
Thank you, James, for taking the time to submit a survey we appreciate it! The non carpeted rooms are reserved for guests with pets. It's for the comfort of the pets and our guests that may have allergies. We are glad all other amenities were to your liking and hope you continue to visit. Happy Holidays!

10/10 – Uitstekend

Debra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe, clean, convenient to Highway.
1 nacht verbleven in oktober 2023
Reactie van Trevor Mahin FOM op 20 okt 2023
thank you so much for the kind review!

10/10 – Uitstekend

Basil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Trevor Mahin FOM op 21 okt 2023
thank you for the great review!

10/10 – Uitstekend

Lynette M

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Trevor Mahin FOM op 19 okt 2023
Thank you so much!