Chers Messieurs, Enchantés de vous avoir acceuilli à notre Hôtel et à nôtre Île. Soyez encore bienvenue três prochainement dans l’avenir chez nous! Nous vous remercions.

Dear Guest, Thank you for spending the time telling us about your experience at Pestana Bay Hotel, we really sorry that we were not able to meet your expectations about our hotel and its services. The pool, yes it is heated. it is an outdoor pool and therefore the water on top is cold due to the air temperature. concerning the pool table we have advertised that is is payable. Sorry that you did not find a place in front of the pool, but you would find a lot of places on the other side. We hope to welcome you in Madeira Island in the near future. Kind regards, Gilberto Gouveia The hotel Management

Dear Guest, We appreciate the time you spent sharing your experience. We look forward to welcome you again in the future. With our best regards,

Dear Mrs. Gina, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Ocean Bay.Kind regards, The Team at Pestana Ocean Bay

Sehr geehrte Frau Lászlóné, vielen Dank, dass Sie sich die Zeit für ein Feedback an uns genommen haben. Ihr begeisterter Kommentar zu unserem Hotel hat uns sehr gefreut. Es macht uns sehr stolz, unseren Gästen ein großartiges Erlebnis bieten zu können.Wir danken Ihnen für Ihren Aufenthalt und freuen uns, Sie bald wieder im Pestana Ocean Bay begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Ocean Bay

Gentile Signor/Signora,A nome dell'intero team di Pestana Ocean Bay, vorremmo ringraziarla per il suo gentile feedback.È un piacere per noi sapere che ha trascorso un piacevole soggiorno con noi e che ha potuto creare splendidi ricordi.Non vediamo l'ora di ospitarla di nuovo nel nostro hotel!Cordialmente, Il team del Pestana Ocean Bay

Dear Mr. William, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologise for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Ocean Bay for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,The Management and the Hotel Team

Dear Mr. William, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologise for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Ocean Bay for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,The Management and the Hotel Team

Estimado cliente,Estamos inteiramente gratos por ter enviado o seu comentário referente à sua recente estadia no Hotel Pestana Ocean Bay.Folgamos saber que a sua experiência foi positiva!Foi uma honra recebê-lo como nosso hóspede.Esperamos voltar dar-lhe as boas vindas numa próxima visita à ilha da Madeira.Com os melhores cumprimentos,

Dear Mr. Frederick, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Ocean Bay.Kind regards, The Team at Pestana Ocean Bay

Dear Guest, On behalf of our entire team at Pestana Ocean Bay, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Ocean Bay. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Ocean Bay and regain your trust during your next visit.Warm regards, The Team at Pestana Ocean Bay

Grateful for your comment, dear Guest.

Grateful for your comments, dear Guest.

Sehr geehrter Herr Frank, vielen Dank, dass Sie sich die Zeit für ein Feedback an uns genommen haben. Ihr begeisterter Kommentar zu unserem Hotel hat uns sehr gefreut. Es macht uns sehr stolz, unseren Gästen ein großartiges Erlebnis bieten zu können. Wir danken Ihnen für Ihren Aufenthalt und freuen uns, Sie bald wieder im Pestana Ocean Bay begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des Pestana Ocean Bay

Sehr geehrte Gast, Danke schön für Ihre Präferenz und Kommentare. Mit freundlichen Grüssen,

Dear Guest, We appreciate your rating regarding your stay at Pestana Bay. Your feedback is very important to us. We look forward to serving you in the future. Sincerely, Gilberto Gouveia Pestana Ocean Bay

Estimado Cliente, Foi para nós um enorme prazer recebê-lo no Pestana Bay Ocean Aparthotel . Ficamos muito orgulhosos por saber que desfrutou de uma estadia memorável na nossa companhia. Esperamos poder recebê-lo de novo e em breve no nosso Hotel. Com os melhores cumprimentos, Gilberto Gouveia.

Chère Client, Nous vous remercions d’avoir partagé avec nous vos impressions quant à votre séjour dans notre hôtel. Nous sommes très heureux d’apprendre que votre expérience a été positive. Ce fut un plaisir pour nous de vous avoir comme hôte et nous espérons vous recevoir à nouveau au Pestana Bay Ocean Aparthotel. Salutations, Gilberto Gouveia Pestana Hotels & Resorts

Dear Mr/Mrs Orbitz.com User, First of all, we would like to thank you for taking the time to give us your honest opinion on our facilities and services. We sincerely apologise for any inconvenience caused during your stay. We will take note of the issues raised and we will make a greater effort to improve the conditions offered. Once again, we are sorry to hear that we did not meet your expectations and we hope that, in the future, you will give us another opportunity to host you at Pestana Bay Ocean Aparthotel. Best regards, Pestana Hotels & Resorts

Estimado/a Sr./a, Gracias por el valioso tiempo que ha dedicado para darnos su opinión sobre nuestras instalaciones y servicios. Sus comentarios son de vital importancia para que podamos mejorar nuestro trabajo. Lamentamos no haber cumplido sus expectativas y esperamos que en el futuro nos brinde la oportunidad de volver a recibirlo/a. Para nosotros ha sido un placer tenerlo/a como huésped en el Pestana Bay Ocean Aparthotel. Reciba un cordial saludo, Gilberto Gouveia Pestana Ocean Bay

Chère Madame/Cher Monsieur expedia user, Je souhaite vous remercier personnellement, et au nom de l’ensemble des collaborateurs du Pestana Bay Ocean Aparthotel, pour le temps consacré à répondre à notre questionnaire, ainsi que pour vos commentaires. Il s’agit d’informations essentielles qui contribuent à améliorer nos services. Nous sommes toujours heureux de constater que nous avons répondu à vos attentes. Ce fut un plaisir pour nous de vous avoir comme hôte et nous espérons vous recevoir à nouveau dans notre resort. Nos plus sincères salutations, Gilberto Gouveia Pestana Ocean Bay Pestana Hotels & Resorts

Sehr geehrte Gast, vielen Dank, dass Sie das Pestana Bay Ocean Aparthotel für Ihren Aufenthalt bei uns gewählt haben. Wir möchten die Gelegenheit nutzen, uns bei Ihnen für die zur Bewertung Ihres Aufenthalts aufgewendete Zeit zu bedanken. Wir sind sehr erfreut über Ihre Weiterempfehlung! In der Erwartung, Sie bald erneut in unserem Hotel willkommen zu heißen, übermitteln wir Ihnen nochmals unsere besten Grüße.

Liebe Gast, es war uns eine große Freude, Sie im Pestana Bay Ocean Aparthotel empfangen zu dürfen. Wir sind sehr stolz darauf, dass Sie einen unvergesslichen Aufenthalt in unserem Haus verbracht und Ihnen der Standort des Hotels sowie der Service unseres Teams besonders gefallen haben. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen,

Dear Guest, We appreciate your comments regarding your stay at Pestana Bay. Your feedback is very important to us. We hope to have the opportunity in the near future to welcome you and your family again. I will share your comments with our team, who I am certain will be encouraged by your remarks. Pestana Bay continuously strives to meet your needs and expectation. We look forward to serving you in the future. Sincerely, The Hotel Management

Dear Guest, Thank you for choosing Pestana Bay. We apologize for not being up to your expectations. Yes, we are 5 km away from Funchal centre but that information is available in all our hotel description. In order to minimize that reality we offer our guests a free shuttle bus that runs 7 days a week and 10 times a day. We would be pleased to have another opportunity to welcome again, Kind regards, The Hotel Managment

Dear Guest, We appreciate your comments regarding your stay at Pestana Ocean Bay Hotel. Thank you for staying at Pestana Hotels and Resorts and we aim to deliver “The Time Of Your Life” full of unique experiences and memorable moments. Looking forward to welcome you in Madeira in a near future, Best regards Gilberto Gouveia The hotel Management

Dear Guest, Thank you for staying at Pestana Hotels and Resorts and we aim to deliver “The Time Of Your Life” full of unique experiences and memorable moments and for further constructive feedback. Looking forward to welcome you in Madeira in a near future, Kind regards Gilberto Gouveia The hotel Management

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Ocean Bay All Inclusive Hotel. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome at the Pestana Bay Hotel. Looking forward to welcoming you back, Sincerely, Gilberto Gouveia The hotel Management

Dear guest, Thank you for taking the time to tell us about your stay. Please allow us to express our sincerest apologies for not having met your expectations. Our reception is open 24 hours a days. If you had at any time contacted us we would have changed the cover of the bed as well as the pillows. It is not the mattresses that are in plastic. It is the bed covers we have bought to cover the beds in order to provide the mattress being damaged by any accident. It is a question of Hygiene. Sincerely, Gilberto Gouveia The hotel Management

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Ocean Bay All Inclusive Hotel. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome at the Pestana Bay Hotel. Looking forward to welcoming you back, Sincerely, Gilberto Gouveia The hotel Management

Dear Guests, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Bay Hotel. We are delighted to hear you had a great time with us and enjoyed all the hotel facilities as well as the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit. Sincerely, Gilberto Gouveia The Management

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Ocean Bay All Inclusive Hotel. We are delighted that we had the opportunity to be at your service and look forward to welcome at the Pestana Bay Hotel. Looking forward to welcoming you back, Sincerely, Gilberto Gouveia The hotel Management

Dear Guest, Thank you for choosing Pestana Bay. We apologize for not being up to your expectations. Yes, we are 5 km away from Funchal center but that information is available in all our hotel description. In order to minimize that reality we offer our guests a free shuttle bus that runs 7 days a week and 10 times a day. We would be pleased to have another opportunity to welcome again, Kind regards,

Dear Mrs. Valeriy, thank you very much for your review. With our best wishes for the New Year, kind regards

Dear guest, Thank you for taking the time to tell us about your stay at Pestana Ocean Bay. We were pleased to be aware of your enjoyable time with us, nevertheless we ask you to please allow us to express our sincerest apologies for not having completely met your expectations on the food presentation. Considering your comments we have started this week a new menu which we believe will please our guests. We are aware that the menus selection is a sensible subject, as this is a matter of taste, nevertheless we continuously strive to meet our guests’ needs and expectations. Looking forward to welcoming you back, Sincerely, Gilberto Gouveia The hotel Management

Dear Guests, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Bay Hotel. We are delighted to hear you had a great time with. We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit. Sincerely, The Hotel Management Gilberto Gouveia

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Ocean Bay All Inclusive Hotel. As our guest you are our most respected advisor. We are delighted to hear you had a great time with us. Looking forward to welcoming you back, Sincerely, The hotel Management Gilberto Gouveia

Dear Guest, We appreciate your comments regarding your stay at Pestana Bay Hotel. Thank you for staying at Pestana Hotels and Resorts and we aim to deliver “The Time Of Your Life” full of unique experiences and memorable moments. It is always a pleasure to receive positive feedback. Looking forward to welcome you in Madeira in a near future, The hotel Management Gilberto Gouveia

Dear Guest, We appreciate your comments regarding your stay at Pestana Bay Hotel. Thank you for staying at Pestana Hotels and Resorts and we aim to deliver “The Time Of Your Life” full of unique experiences and memorable moments. It is always a pleasure to receive positive feedback. Looking forward to welcome you in Madeira in a near future, The hotel Management Gilberto Gouveia

Dear guest, thank you very much for your message on Expedia, which deserved our best attention. We were and will always be pleased to welcome you in our Hotel. Kind regards, Gilberto Gouveia The General manager

Dear Guest, Your feedback is very important for us. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us. It was real a pleasure having you as our Guest and we look forward to your next visit and to offering you more ‘Memorable Moments’. kind regards Gilberto Gouveia Hotel Manager

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Ocean Bay All Inclusive Hotel. As our guest you are our most respected advisor. We are delighted to hear you had a great time with us. Looking forward to welcoming you back, Sincerely, The hotel Management Gilberto Gouveia

Liebe Gast, vielen Dank dass Sie sich die Zeit genommen haben uns auf Expedia zu bewerten. Wir freue uns sehr zu lesen, dass Sie mit unseren Serviceleistungen an sich zufrieden waren und Sie Ihren Aufenthalt bei uns genossen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, mit den besten Wünschen, Der Direktor