Op basis van 982 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,1 Service & personeel
4,1 Comfort kamer
3,9 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Just wanted coffee after my 12 hr night
Was done at 740am
I did get some later before leaving at 845 but?
Snd breakfast? Not really
My bed wasn’t good not comfy
My shower didn’t drain well…
It’s ok but it’s dated …like old w a fresh paint job
Wasn’t great wasn’t horrible
3/5
Staff was great
No objective issues just? Just ok
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Beautiful place! The staff has been nice. The only thing was that I got a room here to use the spa for my back while traveling and got here and it’s out of order. Other than that it’s a great place!
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
It was decent for the price. Clean are relatively modern. We booked this hotel especially for the hot tub but it was out this weekend and the pool was too cold to get into. While I know there are some circumstances you cannot control, it still sucks we had planned to spend some time in it after a long day. Mattresses were comfortable. Breakfast was ok, room tvs were small and pillows where not good at all., The only common area was small so hanging out there with family really wasn't an option
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Opmerking van Hotelbeheer
14 apr. 2024 door Alicia Rininger (General Manager)Hotelbeheer
Hello Charles.Thank you for taking the time to come on and give us the rate you felt we deserved with the experience you had during your recent stay with us. We are happy to see that for the most part, your stay was good.Your rates and feedback are very important to us. Each one helps us to learn what we could have done better, or what we may need to work on, so that you and the rest of our guests can continue to have great stays.If there is anything that you would like to share with me that may help us to do things better, please feel free to contact me anytime.Thank you for stopping by to visit and being one of our guests. It was a pleasure having you.We look forward to seeing you again in the near future.Thank you,
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
I feel like the shower curtain could be replaced more frequently. We stayed in room 322 and the shower curtain was torn at the top and it was discolored on the bottom. I feel the pool should be warmer as it was too cold for our grandchildren to get in at all. The hot tub was down for repair which made for some unhappy children that they couldn’t get in the pool or hot tub. We voiced our concern to the front desk about the pool temperature and she said she’s been trying to get them to raise them temperature for some time with no response.
Opmerking van Hotelbeheer
11 apr. 2024 door Alicia Rininger (General Manager)Hotelbeheer
Hello Bonnie.Thank you for taking the time to write a review about your recent stay. Other than the most fun part being a disappointment, the chilly pool and the hot tub being down for maintenance, I am happy everything else was good for you.The pool temperature is definitely something I have been working on for a while, and will hopefully get that fixed very soon. I am so sorry about the situation with the hot tub. It is unfortunate that things have to happen that we have no control over. Getting someone here that knows how to fix it is what we are waiting for. We have posted it on our website that the hot tub is temporarily down.I know how disappointing that is, and I am truly sorry. If there was anything we could do to speed the process up with getting it up and running again, we definitely would. We love when guests are happy with everything we have to offer. It is only temporarily though. Thank you for stopping by to visit us. It was wonderful having you here as one of our guests.We are looking forward to hopefully seeing you again in the near future.With much appreciation,
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Location
Opmerking van Hotelbeheer
6 apr. 2024 door Alicia Rininger (General Manager)Hotelbeheer
Hello Robert.Thank you for taking the time to come on and give us the rate you felt we deserved from the experience you had at your recent stay with us. We are happy to see you had a good stay.It is our goal to make sure our guests are well taken care of, including providing them with anything they may need.Your rates and feedback is very important to us. It helps us to see we are doing a good job with providing a good stay for our guests.Thank you for stopping by to visit us. It was really nice having you here as one of our guests. We are looking forward to hopefully seeing you again in the near future.With much appreciation,
door een geverifieerde reiziger uit Washington
Geplaatst op 3 apr. 2024
Country Inns are always great facilities to stay in for a good night of rest
Opmerking van Hotelbeheer
4 apr. 2024 door Alicia Rininger (General Manager)Hotelbeheer
Hello Michael.Thank you for taking the time to write a review about your experience from your recent stay with us here at Country Inn & Suites.We are so happy and delighted to hear your stay was very good. Our 100% goal is to make sure our guests are taken care of during their entire stay, and helping them to have an enjoyable stay.Thank you for stopping by to visit us. It was such a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
Hot shower
Opmerking van Hotelbeheer
4 apr. 2024 door Alicia Rininger (General Manager)Hotelbeheer
Hello Ann.Thank you for taking the time to give us the rate you felt we deserved from your experience you had at your recent stay with us.We are so happy to see your visit was good.We are glad you enjoyed your hot shower.We look forward to making all of our guests feel welcomed, and know we are here to help them with anything they may need, so they can have a wonderful stay.Thank you for stopping by to visit is. It was such a pleasure having you here as one of our guests.We are looking forward to seeing you back again in the near future.With much appreciation,
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
Had to ask for daily service (even replacement of towels and emptying garbage). The staff was overworked and almost surly. When I asked for service at 9:15 a.m. I was told that such requests had to be in by 9:00. They complied, but I felt that I was asking for a favor. I will not return to this facility, nor will I use other facilities under this brand.
Opmerking van Hotelbeheer
1 apr. 2024 door Alicia Rininger (General Manager)Hotelbeheer
Hello Carol.Thank you for taking the time to write a review about your recent stay. We apologize we did not meet up to the standards you were expecting of us.We do not set times for when our housekeepers will be at each guests room. That is now how hotel housekeepers work. So, I do not know who you talked to, or maybe you were confused with what they told you, but that never happens. And, as long as you do not have your "Do Not Disturb" sign up on your door, your room will get cleaned every day you are staying at the hotel. You should never have to ask for your room to be cleaned. Our girls have 70 rooms that get cleaned almost daily, so setting specific times for individual guests to have their room cleaned, does not happen.Understanding hotel policies and and the agenda of how housekeepers go about cleaning rooms was your biggest issue while you stayed with us. The person you spoke to about your room getting cleaned, gave you the wrong information with telling you that you had to put your request in by 9:00 a.m.I am going to find out which one of the employees told you this, because this was false information that was given to you. I am truly sorry for the negligence of our staff.Thank you for stopping by and visiting us. It was nice having you here as one of our guests.Hopefully you will find a hotel to where you can make sure you get the correct information on how things operate with them in housekeeping, and have your room cleaned the days you want it cleaned.This will be brought to all of my employees attention and will be handled, so we do not have this type of situation happen again to anyone else in the future.Sincerely,
