Zitruimte lobby

Beoordelingen van Leonardo Inn Glasgow West End

3 out of 5
Leonardo Inn Glasgow West End
4 Shelley Road, Glasgow, Scotland

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 282 van 1012 beoordelingen" "
Gastenscore: 8 - Goed. 400 van 1012 beoordelingen" "
Gastenscore: 6 - Redelijk. 192 van 1012 beoordelingen" "
Gastenscore: 4 - Matig. 96 van 1012 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1012 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sil

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in augustus 2022
Reactie van martin op 20 aug 2022
Thank you for taking the time to review your stay, we are glad to see that u found everything to suite your needs We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the future

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het geheel was teleurstellend. Slecht ontbijt..!!!!!!
2 nachten verbleven in juni 2019
Reactie van Piotr op 1 jul 2019
Dear Guest, I am so sorry for the issues you experienced during your stay. I would be happy to speak to you in regards to your stay in more detail if you wish and hopefully you will be happy to return to the hotel soon and have a more positive stay. Regards Piotr Matusiak Operations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Snelle vriendelijke medewerkers bij de receptie, nette kamer met grote bedden
1 nacht verbleven in mei 2019
Reactie van Piotr op 7 mei 2019
Dear Guest, Thank you for your excellent review, I am delighted that you enjoyed your stay with Leonardo Inn Glasgow West End and thank you for your kind comments about our hotel, Regards Piotr Matusiak Operations Manager

10/10 – Uitstekend

Mariya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful stuff! Clean property. Good breakfast.
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

OBIAGELI

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at this hotel for three nights and two out of the three nights the alarm in the hotel went off. On the second day I requested for my room to be cleaned because the bin was overflowing. I came back that evening to find the room in the same state it was left. The bin had not been emptied. On checking out I raised both items with the gentleman on the front desk, possibly a manager, he seemed uninterested in my feedback. I f you want a good night sleep without an alarm going off this is NOT the place to stay!
3 nachten verbleven in maart 2024
Reactie van martin op 26 mrt 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 – Goed

Margaret

Positief: Netheid, personeel en service
The property is in need of upgrade
1 nacht verbleven in maart 2024
Reactie van martin op 26 mrt 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 – Goed

Gary

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Room was good, recently refurbished although we left the sign out twice for the room to be cleaned which was ignored. Outside window was filthy
3 nachten verbleven in maart 2024
Reactie van Sophie op 24 mrt 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 – Uitstekend

Alan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal location and super friendly staff
3 nachten verbleven in maart 2024
Reactie van Greg, reception team member op 18 mrt 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Chloe

Positief: Netheid, personeel en service
Rooms are a bit dated and the outside of the hotel makes it looks worse than it is however for what I paid it’s worth the money being so close to Glasgow central
2 nachten verbleven in maart 2024
Reactie van Greg, reception team member op 14 mrt 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Ian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly
1 nacht verbleven in maart 2024
Reactie van Sophie op 11 mrt 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Redelijk

David

.
1 nacht verbleven in maart 2024
Reactie van Greg, reception team member op 4 mrt 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic customer service
1 nacht verbleven in maart 2024
Reactie van Sophie op 3 mrt 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 – Ontzettend slecht

Gregor

Negatief: Netheid, staat van de accommodatie en faciliteiten
Bad smell in room. Tap leaking and causing high pitch noise. Carpet rolled up making it hard to open door and trip hazard. Rooms in need of renovation
1 nacht verbleven in maart 2024
Reactie van Sophie op 3 mrt 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 – Redelijk

Adam

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel quite tired looking, also gold member and didn’t get room upgrade. Not only that didn’t get a king room that I booked , instead got a double with a single that wasn’t required, staff were friendly enough, just pity room was a downgrade not up.
1 nacht verbleven in februari 2024
Reactie van martin op 26 feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 – Uitstekend

Mike

1 nacht verbleven in februari 2024
Reactie van Sophie op 21 mrt 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Redelijk

Amal

4 nachten verbleven in februari 2024
Reactie van martin op 20 mrt 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Redelijk

Alexandra

Reisde met partner
It’s ok for an overnight. Room needs to be upgraded Lack of power points for charging phones etc On the plus side. - Warm. Good Wi-Fi. Quiet.
1 nacht verbleven in februari 2024
Reactie van Greg, reception team member op 5 feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 – Redelijk

Olajide

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Greg, reception team member op 1 feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Chiputa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Conveniently site
1 nacht verbleven in januari 2024
Reactie van Greg, reception team member op 1 feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely stay staff at reception very friendly room cosy and great price.
1 nacht verbleven in januari 2024
Reactie van Greg, reception team member op 28 jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

4/10 – Matig

Martin

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Greg, reception team member op 28 jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 – Redelijk

Gabriel

Negatief: Netheid
SIMPLE
2 nachten verbleven in januari 2024
Reactie van Greg, reception team member op 28 jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

James

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The room was clean, some signs of tiredness but for what I paid For a nights stay, really good value for money. Bar reasonable price and plenty of parking space.
1 nacht verbleven in januari 2024
Reactie van Greg, reception team member op 15 jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Greg, reception team member op 13 jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good basic facilities. Convenient for west end of Glasgow. Overlooking a lake. Warm and comfortable
3 nachten verbleven in december 2023
Reactie van Greg, reception team member op 30 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Caroline

Positief: Netheid, personeel en service en comfort kamer
Thanks for a great stay!
Staff couldnt do enough for you. When booking in to being helpful at breakfast. Staff very attentive. Needing freshed up and modernised but comfy and good sized rooms.
1 nacht verbleven in december 2023
Reactie van Greg, reception team member op 25 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Richard

Positief: Netheid
Hotel ok.
Reactie van Greg, reception team member op 8 feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Ellie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay😀😀
We had a lovely stay, very warm welcoming staff! Lovely clean place. Food lovely too, small menu but great food! One specific man who was so lovely and funny! Will defo be back
2 nachten verbleven in december 2023
Reactie van Greg, reception team member op 22 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another vist

2/10 – Ontzettend slecht

Gavin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor standard
The overall cleanliness of hotel is terrible, had to be moved due to condition of bathroom and stains on mattress. Sorry but was completely disappointed with our stay.
1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 – Redelijk

Judith

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Over night stay
Clean and tidy but bedroom needs updating. Comfy beds
Door to bathroom bare wood
The wall near the bed was filthy
Door didn’t close properly
1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always great
1 nacht verbleven in oktober 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Redelijk

Michael

Zakenreiziger
Positief: Netheid, personeel en service
Friendly staff, good food, room just about ok
The staff were pleasant and welcoming, dinner and breakfast were both very nice. The hotel seemed to have been recently redecorated and looks fresh, rooms are a good size but my one issue was that you could hear people in the rooms adjacent (unless they were just super loud snorers and shouted the whole time) and the road noise cam through the windows which on first thought were likely to be ajar, but turned out to be firmly closed.
1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Barbara

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Ms FE

1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Tim

1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Lorraine

Reisde met familie en kleine kinderen
Positief: Voorzieningen
I thought have car parking at the hotel as good
1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in west end of Glasgow
My parents stayed here for one night and said it was very comfortable and an excellent breakfast
1 nacht verbleven in november 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Sean

1 nacht verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Eileen

Positief: Netheid, personeel en service en comfort kamer
Lovely weekend break
We had a lovely 3 night stay. The staff were all very friendly and helpful. The bed was amazingly comfortable and we both slept really well. Plenty hot water for showers. Great location close to the West end with bus stops just 50 meters away. The room was a little tired and just needed a bit of tlc with a lick of paint but it was very clean and the bedding and beds very very comfortable we will use the hotel again when visiting Glasgow.
3 nachten verbleven in december 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

4/10 – Matig

Reint

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Stayed for four nights, and on the last the guest next to our room were listening to loud music, talking and slamming the doors until 4 am. When we asked them kindly to keep it quiet, they got aggressive and tried to intimidate us. Five minutes later the manager knocked on our doors and told us, if we didn't keep it down he would throw us out of the hotel. At 4 am in December, with subzero degrees. However, after two further complaints the other guests were put into another room and we could finally sleep. The next morning the manager told us he doesn't care of guests are able to sleep and that they are understaffed at night anyways.
4 nachten verbleven in november 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Greg, Receptionist op 19 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Desmond

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van martin op 3 dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Emma

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Greg, reception team member op 20 nov 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 – Redelijk

Scott

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Average
Bit run down, bedroom ok but 2 singles fixed together for a double with a thin mattress topper is uncomfortable. Bathroom not good at all, dirty, shower broken, toilet roll holder broken. Window doesn’t close properly so all traffic noise and that’s in 4th floor Room walls paper thin can hear everything next door. Restaurant nice enough but very expensive and little choice Car park didn’t feel very secure with direct access to petrol station
3 nachten verbleven in november 2023
Reactie van Greg, reception team member op 16 nov 2023
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean apart from an empty energy drink can "hiding" under the desk kneehole
1 nacht verbleven in november 2023
Reactie van Greg, reception team member op 14 nov 2023
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

4/10 – Matig

Alexandra

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
Incredibly disappointing stay. First room we were assigned to smelt so strongly of marijuana as soon as we walked in, so we asked to switch to another room. 2nd room smelt clean but had a leak in the ceiling which dripped all night. Only spotted when we got into bed and by this time could not be bothered to ask to change again. Room had no sound insulation so could practically hear every word of our neighbours conversation when they got back in at 2am, in addition to the smell of marijuana again. Shower was temperamental. Not sure how cleaning staff can sign off rooms when they small so badly and/or have a visible leak. In fairness staff were friendly and attentive but the building needs a MAJOR rehaul. Staircase and corridors tired and grubby. I have stayed in several Leonardo hotels in the past and always been fairly happy, but this one is sub-standard. Won’t be returning
1 nacht verbleven in november 2023
Reactie van Greg, reception team member op 11 nov 2023
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 – Uitstekend

John

1 nacht verbleven in november 2023
Reactie van martin op 12 nov 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 – Goed

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Greg, reception team member op 11 nov 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in november 2023
Reactie van Greg, reception team member op 11 nov 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit