Op basis van 770 geverifieerde beoordelingen
3,9 Hygiëne kamer
4,2 Service & personeel
4,0 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit Madisonville
Geplaatst op 15 apr. 2024
Needs work, staff is very friendly
Opmerking van Hotelbeheer
17 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly. We apologize for any shortcomings in your experience and will take your comments into consideration as we strive to improve. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The pool was horrendous. There was no was anyone would go in that water. Very disappointed in the exterior of the property
Opmerking van Hotelbeheer
17 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the pool and the exterior of our property. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
There were bugs all over the room. Trash and gum stuck to the floor. And a dirty/used coffee cup in the stack of cups in our room.
Do not stay here. It was not pleasant whatsoever.
Opmerking van Hotelbeheer
12 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,We are deeply sorry to hear about your disappointing experience during your stay. Your feedback is alarming and completely unacceptable. We are taking immediate action to address the cleanliness issues you encountered with our housekeeping team to ensure this does not happen again. We understand your decision not to return and apologize for any inconvenience caused. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to contact us directly.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Ok place
Opmerking van Hotelbeheer
10 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for sharing your feedback on Expedia. We're glad to hear that you found our hotel to be satisfactory overall. If there are any specific areas where you feel we can improve or if you have any suggestions for us, please don't hesitate to let us know. Your input is valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Opmerking van Hotelbeheer
10 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for taking the time to rate your experience on Expedia. We appreciate your feedback and are pleased to see that you had a positive stay with us. If you have any specific comments or suggestions for us, we would love to hear them. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 19 mrt. 2024
Opmerking van Hotelbeheer
9 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that you were satisfied with your visit. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 19 mrt. 2024
Staff was friendly but our A/C unit didn’t work and one of the beds didn’t have sheets.
Opmerking van Hotelbeheer
20 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the malfunctioning A/C unit and missing sheets on one of the beds. Please rest assured that we will address these issues with our team to ensure they are promptly resolved. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
This was one of the best hotels I stayed at. The staff member was very nice and helpful.
Opmerking van Hotelbeheer
18 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your outstanding review and perfect rating! We're thrilled to hear that your stay with us was one of the best hotel experiences you've had. It's wonderful to know that our staff member was able to provide you with excellent service and assistance during your stay. Your kind words are greatly appreciated, and we can't wait to welcome you back for another memorable stay in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
Room was excellent.
Opmerking van Hotelbeheer
18 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you found your room to be excellent during your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 14 mrt. 2024
I had a nice room and the price was right. Looked to have been recently remodeled, was very clean and the desk agent was helpful and friendle.
Opmerking van Hotelbeheer
15 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you had a nice room at a great price. It's wonderful to know that you found our hotel to be recently remodeled, very clean, and that our desk agent was helpful and friendly. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
