Op basis van 424 geverifieerde beoordelingen
3,4 Hygiëne kamer
4,1 Service & personeel
3,6 Comfort kamer
3,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 20 feb. 2016 op Hotels
Prima hotel als je op doorreis bent, vriendelijk en behulpzaam personeel, schoon.
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Very close to highway and busy road. Thought it was abandoned at first because there is no sign on building. Kitchen is closed to no breakfast even though advertised. Pool is also filled in with concrete. Check in was good but no one to check me out at 6:30AM and no instructions on how to check out or key card dropbox. Is actually a motel. Room very outdated (peeling paint, lamps broken or don't have lightbulbs). Overall would not stay again especially with so many other nicer properties nearby
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Had a dog barking in next room more than half the night! People outside my door loud obnoxious till 4am no sleep woke up every hour to banging of doirs cars etc! Disabled van outside our door took 3 car spaces with people in it half the night Never afain I tell you 2 exits sooner much better!
Opmerking van Hotelbeheer
15 apr. 2024 door ManagerHotelbeheer
Hello Dawn, We regret to hear about the disruptions you faced during your stay. We value all feedback and appreciate you taking the time to share your experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for bringing this to our attention, and we hope to have another opportunity to better serve you in the future.
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
The worst hotel I believe in the world. First I arrive at the hotel with my family around 4am assigned a room that had this weird smell, the sheets on the bed were stained and burns on the bed. I complained and was given a new room (the clerk said it was the "newly renovated room") the room smelled much better than the last but the bed looks like someone slept in it. (Gross). I complained again and the clerk said I'll give you two keys to two different rooms..the first looked and smell like the first room the second wasn't even cleaned there were furniture all out of order and the bed no sheets. I left and found the nearest hotel. Side note there was this creppyguy standing outside
Opmerking van Hotelbeheer
13 apr. 2024 door ManagerHotelbeheer
Hello Rafael,We apologize for the experience you had during your stay. We take guest feedback seriously to improve our services. Your concerns are noted and will be addressed with our team. Kindly contact our management directly for further assistance with your stay.
door een geverifieerde reiziger
Geplaatst op 28 mrt. 2024
All good!
Opmerking van Hotelbeheer
29 mrt. 2024 door ManagerHotelbeheer
Hello Patrice,We're delighted to hear you had a positive experience with us! Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Two words: run down. Breakfast bar is under construction - which would have been nice to know when we reserved the room - the room phone was busted, shampoo looked used, front desk staff was unfriendly at check-in, little better when I had to walk down and get towels and more shampoo and soap. Super noisy all night long between hearing other rooms and the highway. And the toilet/tub room was tiny.
Opmerking van Hotelbeheer
24 mrt. 2024 door ManagerHotelbeheer
Hello Blake,We regret to hear about the inconveniences you experienced during your stay. Your feedback is important, and we will address these issues to improve the guest experience. We encourage guests to contact management directly so we can further assist with any concerns. Thank you for taking the time to share your thoughts with us.
door een geverifieerde reiziger
Geplaatst op 23 mrt. 2024
The website showed that there was breakfast included, but in reality they do not have breakfast, the sheets, the bathroom, the entire room were dirty.
Opmerking van Hotelbeheer
24 mrt. 2024 door ManagerHotelbeheer
Hello Yohancys,We appreciate your feedback and apologize for any inconvenience you experienced. Our team strives to provide accurate information online. Your concerns will be shared with the appropriate departments for further review and improvement. Thank you for bringing this to our attention.
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
Unorganized and attitude
Opmerking van Hotelbeheer
19 mrt. 2024 door ManagerHotelbeheer
Hello Stephanie, We strive to provide excellent service and a positive experience for all our guests. Your feedback is valuable and will be shared with our team for improvement. Thank you for bringing this to our attention so we can address it appropriately.
door een geverifieerde reiziger
Geplaatst op 15 mrt. 2024
The room was neat and clean, but the staff has not been trained on picking up reservations through websites like Expedia. The front desk personnel had no idea how to find my reservation and just kept saying it's not there. We called Expedia and it took over an hour to finally get it resolved to be able to get the room that we reserved. She needs further training on finding reservations through online sites.
Opmerking van Hotelbeheer
17 mrt. 2024 door ManagerHotelbeheer
Hello Tamara,We apologize for any inconvenience you experienced during check-in. We will address this with our team to ensure a smoother process for future guests. Your feedback is valuable as we strive to improve our service standards.
door een geverifieerde reiziger
Geplaatst op 4 mrt. 2024
The floor by the air-conditioning unit, had paint chips all over, the bed was a old spring mattress. I couldn't get an extra towel, because housekeeping is only there until 2pm!
Opmerking van Hotelbeheer
6 mrt. 2024 door ManagerHotelbeheer
Hello Carolyn, We apologize for the inconvenience you experienced and appreciate your feedback on the room's condition. Your comments will be shared with the relevant team for further review. For future requests, please feel free to contact our front desk for assistance as they are available 24/7. Your experience helps us improve, thank you.
