Dear Jack, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through Expedia. It is a delight for our team to know that you have appreciated the exclusives service provide by our Red Level team and the Fish Market and Dúo restaurant. In addition we genuinely appreciate your kind words about our staff and the Red Level breakfast. We are looking forward welcoming you back for your next holiday. Kind regards, Álvaro Cons Guest Experience Manager

Geachte gast, Hartelijk dank voor de tijd die u heeft besteed om ons op de hoogte te stellen van uw bevindingen via Expedia. Uw tevredenheid is de grootste beloning voor de inspanningen van ons team.Uw commentaar helpt ons om ons dagelijks te blijven inspannen zodat wij aan de verwachtingen van onze gasten kunnen voldoen. Wij hopen u spoedig weer te verwelkomen. Met vriendelijke groeten, Paula Forero Red Level Director

Dear Mr. Adrian,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.It is a delight to hear that our staff provided exceptional assistance throughout your stay, embodying our dedication to intuitive personal service. We are thrilled to receive your commendation on the room cleanliness and overall condition of our hotel, reflecting our commitment to a life well-lived through carefully-designed touches and maintenance of our iconic luxury property. The complete satisfaction of your service experience is a testament to the signature warmth and style that we take pride in.We look forward to welcoming you back in the future for another pleasant stay,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Harry,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are delighted to hear that the tranquil ambiance and superb dining options contributed to a peaceful and relaxing retreat for you. It’s wonderful to know that our convenient location enhanced your exploration of the island, allowing for easy travel and an enriched experience of Tenerife’s beauty. Should you choose to return, our dedicated team will be on hand to curate more exceptional experiences, ensuring your next stay is even more memorable. We are committed to providing intuitive personal service and an unrivalled fine dining experience that reflect the simple pleasures and understated elegance in every detail. Step into a world of the exceptional with us once more, as we continue to honor our dedication to a life well-lived.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Lieber Herr Cuno,Grüße vom RedLevel at Palacio de Isora, einem Gran Meliá Hotel! Wir bedanken uns für Ihre Bewertung.Es freut uns sehr, dass Sie unser freundliches und gut geschultes Personal schätzen, insbesondere Jessica von der Rezeption. Wir sind stolz darauf, unseren Gästen einen erstklassigen Service zu bieten und sind dankbar für Ihr Lob. Es ist schön zu hören, dass Sie unsere Einrichtungen und Annehmlichkeiten genossen haben und einen unvergesslichen Urlaub bei uns verbracht haben.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Guía de Isora, Tenerife wieder bei uns begrüßen!

Dear Igor,Thank you for positively reviewing your experience.We are happy that everything was to your satisfaction. We always aim to meet and where possible exceed our guests' expectations and appreciate your kind feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Manuel Barrios, Guest Experience Manager

Dear Derek,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you enjoyed your visit and that you appreciated our stylish establishment.We are also pleased to know that our cuisine was to your liking and that the breathtaking views had a positive impact on your stay.We apologise for any inconvenience you experienced with the light switches in your room. We understand that this may have been a minor issue during your stay, and we will have our maintenance team investigate and take any action necessary.Furthermore, we strive to provide our guests with the best possible experience, so we are delighted to know that you felt our team upheld the high level of service we are known for.Your feedback is invaluable to us as we strive to give every guest the memorable stay they deserve, and your comments help us to achieve that goal.It would be a pleasure to welcome you again. Kindest regards,

Dear Simon,Thank you for taking the time to share your feedback about your recent stay at our hotel.We are delighted to know that you have chosen to stay with us on multiple occasions since 2016 and appreciate your loyalty. However, we are truly sorry to hear that your recent experience did not meet your expectations. We regret to hear that you felt our high standards were not upheld and we have noted your comment regarding the furniture in your room. Rest assured we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience this may have caused during your stay. Regarding the quality of food in our restaurants, we pride ourselves on offering a diverse range of internationally renowned dining experiences, and we are disappointed to hear that on this occasion your experience did not meet your expectations. We will share your feedback with our culinary team for evaluation. We also appreciate your comments about the sunbeds around the RedLevel pool and garden, and we will take the necessary steps to ensure they are properly maintained and cleaned. Once again, we apologize for any inconvenience you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you have come to expect from us. Sincerely,

Dear Sir,Thank you for this kind review.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service.Thank you for also mentioning our breakfast, we understand the importance of starting the day off right with a quality meal.We hope to welcome you back in the future.Best wishes,

Estimado Sr. Elias, Queremos agradecerle que haya elegido Red Level en Gran Meliá Palacio de Isora para sus vacaciones en Tenerife. Esperamos que haya disfrutado de una agradable estancia en nuestro hotel y que nuestras instalaciones hayan sido de su agrado. Nos encantaría tener la oportunidad de volver a darle la bienvenida en sus próximas vacaciones en Tenerife. Saludos cordiales,

Dear guest Olav, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. In addition we genuinely appreciate your kind words about our facilities, the food and the service provide by our team. We are looking forward welcoming you back for your next holiday. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We truly regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal. We would like to thank you for your important feedback that help us to keep improving our service. Beside this, we are really glad to read that you have enjoyed our hotel and facilities. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,

Dear guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing stay among us. We are very glad to know that our facilities, as well as our team have exceeded your expectations since our guests’ satisfaction is our most important objective. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we would like to thank you for your important feedback that help us to keep improving our services and we will transfer your comments to our Food and Beverage managers. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,

Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if our gastronomic offer did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Red Level at Gran Meliá Palacio de Isora. Best regards,

Dear Guest, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review through Expedia. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

Cher Elias, En premier lieu, nous vous remercions d'avoir choisi le Red Level at Gran Melia Palacio de Isora pour votre séjour à Tenerife. Nous sommes ravis que vous ayez aimé notre hôtel, et aussi d'avoir pu contribuer à ce que vous passiez un séjour mémorable à Tenerife. Nous espérons vous recevoir très prochainement. Cordialement

Dear Guest, Im Namen des gesamten Personals des Gran Meliá Palacio de Isora möchten wir Ihnen sehr für Ihre äusserst positiven und herzlichen Kommentare danken. Wir freuen uns ausserordentlich, dass Sie einen erholsamen Urlaub bei uns verbracht haben und mit all unseren Einrichtungen, dem Service, dem Personal, sowie der Gastronomie unseres Hotels so zufrieden waren und sich wohl gefühlt haben. Ihren Eintrag werden wir selbstverständlich an alle anderen Abteilungen weiterleiten - Ihr Lob ist für uns die grösste Motivation, weiterhin dafür zu sorgen, dass es unseren Gästen an Nichts fehlt! Es wäre sehr schön, Sie bald wieder einmal als Gäste bei uns begrüssen zu dürfen. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, wenn Sie Fragen oder Wünsche haben oder ein Angebot für einen erneuten Urlaub bei uns einholen möchten. Mit Freundlichen Grüßen

Dear Guest, Thank you for choosing our Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experience. We are looking forward to welcoming you soon. Kind regards,

Dear guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We truly regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal. We would like to thank you for your important feedback that help us to keep improving our services and we will transfer your comments to our Food&Beverage manager. Beside this, we are really glad to read that you have apreciated the service provided by our staff. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Best regards,

Dear guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing stay among us. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

Dear Paul, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

Dear Guest, Firstly, thank you for choosing Red level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of Expedia. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences. However, we truly regret if some aspects of your stay did not fully meet your expectations. We would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We hope to have the possibility to welcome you again. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards,

Dear Jonny, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your review through Expedia. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are happy to know that you and your girlfriend have enjoyed a memorable stay among us. We are glad to know that you are planning your return, It would be a pleasure to welcome you again at Red Level at Gran Meliá Palacio de Isora. Kind regards,

Dear guest, Thank you for having chosen our hotel for your holidays and for having set aside some of your time to share your review with us. We are very pleased that you have had a great time and that we met your expectations. We are looking forward to welcoming you again to our Gran Melia Palacio de Isora.

Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We hope that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences.We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also we truly appreciate you kind comments about our team, our swimming pool and our facilities. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

Dear VictorGalaviz, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. We hope that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also we truly appreciate you kind comments about our facilities. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,