Did not get what I booked
Geplaatst op 5 jan. 2015
I booked a specific unit online through Expedia. Upon arrival, was told my booking was for another unit even though I had documentation for the unit I booked. No offer was made to correct the mistake. I booked the unit based upon it's upgraded décor. The unit I "got" had not been upgraded and while adequate, was disappointing to me. When I book for a relaxing vacation, I book something equal to or better than my own home; the unit I got was far from that and for the money I spent, I was very disappointed.
The view was great.
Opmerking van Hotelbeheer
18 jul. 2015 door TomHotelbeheer
Regarding your recent stay at Summer House on Romar Beach in condo 101A, we have followed up with Expedia concerning your request to stay in a particular condo that was not 101A. Unfortunately we have been told that they do not book by individual condo but on the complex level as a whole based on size. They do their best to match bedding and view preferences, but there is no guarantee. We regret that this wasn't made clear to you at the time of booking and are really glad that at least you enjoyed the beautiful view! We hope you will return to Summer House in the future.