Terras

Beoordelingen van Easter Island Ecolodge

3 out of 5
Easter Island Ecolodge
Avareipua s/n, Hanga Roa, Easter Island

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 12 van 96 beoordelingen" "
Gastenscore: 8 - Goed. 42 van 96 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 96 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 96 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 96 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

6,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Judith

Negatief: Personeel en service
manager, Manuel is a BULLY
Hotels.com Does Not Want an Honest review, only a positive one or you REJECT it!
1 nacht verbleven in maart 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in december 2019
Reactie van Administración op 28 jan 2020
Muchas gracias por su evaluación!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
No Wi-Fi except in lobby which was a little dissapointing.
3 nachten verbleven in december 2019
Reactie van Administration op 8 jan 2020
Dear guest! Thank you for you comments, about the Wi-Fi in ecolodge have a motive for this limited service, that is because we want you disconnect and enjoy the nature of this island away from your mobile devices!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Adequate facilities, large room with good shower. Pleasant and helpful staff
3 nachten verbleven in oktober 2019
Reactie van Equipo de reservas op 4 nov 2019
We would like to thank you for your commentary, we hope you can stay with us again the next time.

8/10 – Goed

Ka Fong

3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in augustus 2019
Reactie van Easter Island Eco Lodge op 29 aug 2019
Thanks for your comments

8/10 – Goed

marius

Positief: Netheid, personeel en service
2 nachten verbleven in april 2019
Reactie van Easter Island Eco Lodge op 2 mei 2019
Agradecemos su opinion

6/10 – Redelijk

Janette

Good location close to town but rooms very hot. Unable to leave windows open as they were unscreened and mosquitoes were a problem made for an uncomfortable stay.
3 nachten verbleven in maart 2019
Reactie van Easter Island Eco Lodge op 17 apr 2019
Thank you for giving us a time and commenting on your stay at the lodge, the temperature on the island is very hot so we have ceiling fans and in reception you can ask for a standing fan, also, we have an ecological fumigation system that exterminates bugs in the rooms but not in common spaces that is why you do not leave the window open. We hope that these details will not affect your stay in Rapa Nui Thank you very much for your visit, see you soon

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2019
Reactie van Easter Island Eco Lodge op 1 mei 2019
Gracias por su respuesta

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We enjoyed our stay at Ecolodge. The room was large and comfortable.
3 nachten verbleven in februari 2019
Reactie van Easter Island Eco Lodge op 18 aug 2019
Hello and thanks for thake a time and comment about the hotel, we are glad to know that you stay was good. We realy hope you see you again best wishes!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is situated in a lovely garden setting, our room was at the top level and we could see the ocean from our patio, chickens roamed the property and were very friendly. A traveller must realize that Rapa Nui is very layed back and a very unique experience, luxuries are not a priority. The Eco Lodge is clean, met all our needs, the staff are very friendly and try their hardest to to help out with any request.
4 nachten verbleven in januari 2019
Reactie van Easter Island Eco Lodge op 5 feb 2019
Thanks so much for take a time and comments your stay in the Lodge, we are very happy than you coulded enjoyed the island. I hope to see you again Best Wishes

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel tres agreable dans un beau jardin. Tres propre. Personnel efficace et souriant. Petit dejeuner tres copieux
7 nachten verbleven in januari 2019
Reactie van Easter Island Eco Lodge op 5 feb 2019
We appreciate your comments and we are glad you will enjoy your stay. We hope to receive it again à bientôt!!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Central location in town with very nice breakfast and good coffee. The motel is 60's construction and needs update. We liked the quiet and tropical feel siting on our porch. We would stay there again
1 nacht verbleven in januari 2019
Reactie van Easter Island Eco Lodge op 14 jan 2019
Dear Thank you very much for sharing your comments, we are glad to know that your stay was fine. Day to day we work to improve our services so we value your opinion and we will fix what is mentioned. We certainly hope to receive them at another opportunity. Best regards

4/10 – Matig

Alain

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Sans plus
Bien situé au centre du bourg d’Hanga Roa, l’eastern island ecolodge est un établissement vieillissant. Si le personnel est accueillant et bienveillant, il n’est quasiment pas bilingue, et il n’est pas toujours évident pour un non hispanophone de se faire comprendre. Petit déjeuner buffet correct. Mon principal grief est relatif au tarif bien trop élevé pour les prestations proposées. Pas de climatisation, chambre très mal ventilée. Pas de terrasse ni de mobilier de jardin pour chaque chambre. Salle de bain étroite et rustique. Enfin, le transfert retour à l'aéroport organisé par l’hotel à 40 dollars pour moins de 2km passe mal...D’autres hébergements sur l’île aussi bien voir mieux situés en bord de mer, ont bien plus de charme pour un prix parfois bien moindre.
4 nachten verbleven in januari 2019
Reactie van Ana Paula op 11 jan 2019
Thank you very much for taking the time to comment on your stay, for us your opinion is very important. We regret that part of our facilities and decoration have not been to your liking but we work every day to improve our services and we will certainly take into consideration your appreciations. We hope that your stay on the Island has been good Best regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2018
Reactie van Easter Island Eco Lodge op 15 jan 2019
Agradecemos su evaluación.

6/10 – Redelijk

Traveling, Houston

We did not stay here .. we were notified that our room was unavailable, but were transferred to excellent hotel overlooking the moai site Tahi at no change in proce ..
3 nachten verbleven in december 2018
Reactie van Ana Paula op 2 jan 2019
Dear, We regret the problem we had but we tried to solve it in a better way and not affect your stay in Rapa Nui, we are glad to know that you liked the Lodge and that the services were good, we hope to receive them in another opportunity. See you soon!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great location, easy walk to Hanga Roa centre and coast. Comfy pillows, nice breakfast options, loved light up walk ways and eco policies
1 nacht verbleven in november 2018
Reactie van Ana Paula op 4 dec 2018
Thank you very much for taking the time to write about us, we are glad to know that your stay was satisfactory, day by day we work to improve our services and we value your opinion. We hope you visit us again Thank you so much, goodbye

8/10 – Goed

Geverifieerde reiziger

Negatief: Comfort kamer
The nicest thing about the hotel is the garden, its really beautiful. Architecture is OK, but nothing special. The best part is the terrace next to the breakfast room and the platforms and bridges that connect from there to lower levels. Second best thing is location, its really convenient, although it can be a bit noisy if you're close to the street. Parking inside the property might be a bit tight, but leaving the car outside is OK apparently. The place and the rooms are extremely clean and tidy. Bed was nice and comfortable. Bedroom was OK, but the bathroom needs a thorough renovation and soon. Half of the staff was really nice and friendly, but the rest was a quite apathetic. No wifi unless you're in the reception area, this needs to be improved. An idea for improvement: The desks included in the rooms are tiny; i get that you're not supposed to work when you visit there, but sometimes its not an option. In such cases it can come handy to have an area for people to hang out or work, with wifi and tables. Maybe you could do this with the breakfast area or the room next to it.
4 nachten verbleven in september 2018
Reactie van Booking executive op 19 okt 2018
Thank you very much for taking a time and commenting on your experience at the easter island eco lodge. We are glad to know that your stay was good and that you liked the facilities Day to day we work to improve our services and infrastructure so we will review those details that mention and seek to give the best solution for the convenience of our visitors. We hope that soon return to the island Best Regards

8/10 – Goed

Monica, Brazil

Positief: Netheid, personeel en service
No Internet in the room
The Hotel is beautiful, full of green area, beautiful trees, plants, breakfast is amazing, but there's no internet in the rooms, only at the reception..and it's too bad.
5 nachten verbleven in september 2018
Reactie van Easter Island Eco Lodge op 3 okt 2018
Dear Monica, we appreciate your stay at our Hotel, as well as your valuable comments and contributions, thanks to you we will continue improving to deliver the best service. Greetings and thank you

8/10 – Goed

Natalia, Brasil

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ótima estada em Ilha de Páscoa
O hotel tem quartos amplos e camas bem confortáveis. O café da manhã é bom, com frios, pães, doces, sucos (quase perfeito.. só faltou mais opções de frutas e ovos). O pessoal do hotel sempre atencioso, chegamos antes do horário do check-in e nos permitiram deixar as bagagens para aproveitar o dia.
4 nachten verbleven in juli 2018
Reactie van Easter Island Eco Lodge op 10 aug 2018
Su opinión es muy importante y queremos agradecer el tiempo dedicado a entregarnos sus comentarios, de esta manera podemos mejorar el trabajo en nuestro hotel y eso se agradece mucho. Trabajamos en darle prioridad a las necesidades de cada uno de quienes nos visitan, muchas gracias por sus comentarios.

6/10 – Redelijk

VINICIO G

Negatief: Netheid
1 nacht verbleven in juni 2018
Reactie van Easter Island Eco Lodge op 21 jun 2018
Nos agrada saber que valora los esfuerzos que se realizan para poder ofrecer a nuestros huéspedes lo mejor de nosotros. Esperamos de todo corazón que sus días en Isla de Pascua fueran los esperados y gracias por preferirnos durante su estadía. Saludos.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Avis
Cadre exotique, très agréable. Chambres spacieuses mais un peu vétustes. Personnel sympathique et disponible. Petit déjeuner bien. Bon emplacement, proche de tout commerce et à 10 min à pied de l’aéroport. Facilité d’accès.
3 nachten verbleven in april 2018
Reactie van Easter Island Ecolodge op 28 apr 2018
DearWe tiens à vous remercier d'avoir le temps de nous écrire, nous sommes heureux que vous avez aimé l'endroit et que vous vous sentez bien pris en charge, parce que nous travaillons tous les jours pour vous offrir un meilleur service puisque vous êtes notre raison d'être Nous espérons vous revoir lors de votre prochaine visite sur l'île. salutations

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Central location
Staff recommended several good restaurants which were as described.
5 nachten verbleven in maart 2018
Reactie van Angela Arroyave op 22 mrt 2018
Dear We want to express our thanks for choosing us to enjoy a few days of rest. We hope to have your presence again on your next visit to Easter Island.

8/10 – Goed

mike , new york

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value for the price.
Staff very friendly the environment very beautiful. Good location too. The internet is free but very slow. But you can get free public WiFi around the corner.
3 nachten verbleven in december 2017
Reactie van Easter Island Ecolodge op 1 feb 2018
Dear We appreciate the time you have spent writing your comments. No doubt you can always improve, that's why your opinion is important to us. Hotel Easter Island Ecolodge is located on a fairly remote island and effectively the Wifi service will always be much slower than on the continent and precisely because of the speed of the internet the island receives, the hotel decides not to charge for this service. We hope you can visit us again, regards

8/10 – Goed

Alex, Toronto

Positief: Netheid, personeel en service en comfort kamer
Beautiful garden
Nice hotel located within walking distance to restaurants, shops, church, bank . Very friendly staff. Beautiful garden with flowering shrubs and trees. Energy conservation causes hot water shortages, but cold one is available all the time.
3 nachten verbleven in december 2017
Reactie van Paulina op 5 jan 2018
Dear, Thank you very much for your comments. With regard to special requirements for breakfast, these could have requested without problems with an additional cost. However, it is a basic and improved breakfast. Regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
proximidade centro e excelente custo benefício
um destino mágico...único no mundo...imperdível !!
3 nachten verbleven in november 2017
Reactie van Paulina op 23 nov 2017
Dear We appreciate your comments, we hope you can come back at a next opportunity. Regards,

8/10 – Goed

Guillermo A

Positief: Netheid, personeel en service en comfort kamer
Very good hotel, would stay there again.
Well located, easy to walk to different places around town. Mom had problems with hair dryer, they got a new one and installed it while we where gone!! Wi fi signal only available at front desk and dinning area. Really comfy beds and clean baths!
1 nacht verbleven in oktober 2017
Reactie van Hotel Rapa Nui op 26 okt 2017
Dear Guillermo, We appreciate your comments and these help us to continue improving our service and infrastructure. Thanks for the time spent writing about us, and we are happy to hear that you enjoyed your stay. Sincerely,

10/10 – Uitstekend

Maria, Richmond, BC

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easter Island
Great staff. Beautiful hotel. Very hospitable. Small island with lots to do.
3 nachten verbleven in oktober 2017
Reactie van Paulina op 26 okt 2017
Dear Maria, We appreciate your comments and these help us to continue improving our service and infrastructure. Thanks for the time spent writing about us, and we are happy to hear that you enjoyed your stay. Sincerely,

8/10 – Goed

Libby, Denver, CO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel that's central to everything!
We stayed at the Hotel Rapa Nui in May 2017 and really enjoyed our time there. The staff was friendly and very helpful with arranging excursions, car rental, and taxi rides, as well as answering our (many) questions. Breakfast is included daily, and you can purchase drinks and a limited selection of food/snacks during Happy Hour in the evenings. The hotel grounds are gorgeous, featuring beautiful tropical gardens, and the central location is fantastic - a close walking distance to the main shopping street, waterfront, restaurants, and the artisan's market. If we're ever fortunate enough to return to Easter Island, we would certainly book Hotel Rapa Nui again!

6/10 – Redelijk

Michele, Location, location, location

Location, location
The location of the hotel is great (close to Main Street and the beach) Overall, the hotel is simple: good size room with small bathroom and fridge. The air conditioner unit is a bit loud but we managed to sleep through. Breakfast was adequate and enough to start our day Wi-Fi was weak (this was the case on the whole island)

6/10 – Redelijk

Kevin, UK

Positief: Personeel en service
Negatief: Netheid
Hotel on Easter Island
Close to airport, and easy to get to. Close to local shops etc. Apart from a cold but plentiful breakfast, no restaurant or snack bar. Room was not cleaned one day, and saw several cockroaches, but you need to expect such things, and still had a brilliant stay. Easy to arrange tours, taxis etc. And hotel fairly cheap

6/10 – Redelijk

Rafael

Negatief: Netheid, staat van de accommodatie en faciliteiten
El personal es muy amable, y se veía que el hotel estaba sufriendo mejoras. Sin embargo, se puede cuidar un poco más la limpieza de la habitación (y sobre todo, del baño). Las camas son muy cómodas.

4/10 – Matig

michael

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Low quality, high price
No AC for the hot daytime. Rooms were not clean. Roosters crowing from 6am to 10am and sporadically throughout the night. Very weak breakfast buffet. No shuttle service even though advertised. Mattress needs replacing, you csn feelthe springs. Roosters attack you at breakfast. In room safe did not work. Bulbs for some light fixtures broken. Something made a low pitched drum noise all day and night.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
hotel vetuste propre sans clim
Nous avions une chambre avec vu sur les garage devant nous les quads. chambre grande vetuste il faisait une chaleur insupportable l'aprés-midi mais trés propre. le déjeuner était tres bien super vu.le personnel ne conprenait rien, il a fallu vérifier la facture. mauvaise impression

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Hotel
The Rapa Nui staff are friendly and helpful. The rooms is cheery and clean. The hot water has a sulfur smell but goes away once the water runs for a few minutes. The room includes a small refrigerator. The hotel is a couple of blocks away from the main shopping area.

6/10 – Redelijk

Paul, Washington

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
If only the hotel lived up to the photos online!
Where do I start? We had a Spanish speaking friend call to arrange for airport pick up (15,000 Chilean pesos) but nobody was there to pick us up. We got a taxi for 3,000 pesos. The room was very warm, with no screens on the windows and only an inefficient ceiling fan. The toilet ran all night, we advised them in the morning, somebody came to fix it at 9:00 that night, and then it ran all night and leaked all over the floor and it never got fixed. We finally asked for an additional room fan and it was provided-made all the difference. The breakfast buffet was good. The office staff and the breakfast staff seemed not to care much about guests, as our experience and stories from other guests attest. Our room was not cleaned the first two days, (other guests had the same problem). The property could be lovely with a little upkeep and a few amenities, such as A/C and/or screens on the windows.

4/10 – Matig

Jose

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel com estrutura precária, conexão wifi muito ruim e instável, quarto com pouca ventilação e sem A.C., café da manhã insosso

10/10 – Uitstekend

Paulo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bem localizado, staff atencioso e lugar agradável.
O hotel fica muito bel localizado. A arquitetura é interessante, com uma passarela suspensa de madeira bastante charmosa, ligando os blocos de apartamentos e demais áreas. O café da manhã é bom, em uma área comum bastante agradável.O staff é atencioso, e fez reservas de restaurantes e transfers. O quarto fica muito quente à tarde, apesar dos ventiladores; um ar-condicionado seria muito bom. Há uns galos e galinhas que cantam durante toda a noite.

8/10 – Goed

Betania

Positief: Netheid, personeel en service en comfort kamer
Hotel agradable ylimpio
Muy buen lugar para hospedarse, faltaría que wifi llegue a las habitaciones y que agreguen aire acondicionado ya que de día hace mucho calor

8/10 – Goed

Ima, Vancouver

Positief: Netheid, personeel en service
Good location close to all services
The staff are helpful, breakfast is good. Beautiful surroundings.. Road construction next to the hotel was noisy and dusty throughout the day.
Reactie van La administracion op 20 apr 2017
Dear: We appreciate your comment, as well as your preference for us. As a team we are interested in your opinion, We will work on the details you tell us so we can deliver the best service to those who prefer us. We hope to see you again on your next trip to our destination. Best regar

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst Hotel Ever
We have traveled throughout the world and have never had such an awful experience. No A/C and no window ventilation so room was stuffy, hot and humid. Access road was under construction making everything muddy and limiting property access. Dirty towels left on the floor were rehung instead of replaced with clean ones. We had two rooms (one for us and one for our kids) - only one of them had a hair dryer. Thankfully we didn't spend much time in our rooms because it was terrible!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Hotel propio de Isla, bien ubicado
Isla de Pascua es un destino único. Recomendable. Repetible. El hotel es una casa ambientada propio de los búlgaros tropicales, sencillo, con buen personal, servicios mínimos.
Reactie van La administracion op 27 jan 2017
Estimada Agradecemos su preferencia para su estadía, así como también, nos reconforta que su tiempo en Rapa Nui no haya tenido problema alguno. Sin lugar a duda la esperamos en su próxima visita. Saludos

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Good hotel with value for money
Pros: Few meters from the main road, nice atmosphere with a garden and a dining room with an okay view. Breakfast included Cons: Ground floor rooms in the interior are closes and have no breeze, can get uncomfortable and humid. Could be cleaner, asked them to replace a light which never happened. Room has attached fan as opposed to a ceiling fan which made it worse Overall its okay for the value for money thought my suggestion would be to stay out of the room during the hot parts of the day - go sit near the beach and have a drink!
Reactie van La administracion op 20 apr 2017
Dear: We appreciate your comment, as well as your preference for us. As a team we are interested in your opinion, We will work on the details you tell us so we can deliver the best service to those who prefer us. We hope to see you again on your next trip to our destination. Best regards

6/10 – Redelijk

Pablo, Argentina

Positief: Netheid, personeel en service
Tres noches en Hotel Rapa Nui
Buena ubicación, nada para destacar ni para mal ni para bien. Adecuado en su relación precio / calidad. Lugar agradable, jardín lindo y bien cuidado y la atención del personal muy buena.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
hotel com equipe muito atenciosa
hotel simples, mas a equipe é muito simpática, o bom é que fica próximo do centro da cidade

8/10 – Goed

Lisa, New Jersey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well located
Hotel is within walking distance to town and shore line. Nice tropical setting but lacks ammenities that are usually expected in American hotels. (IE no TV or internet in room). Overall priced well and amenities match price category.

6/10 – Redelijk

MariaCristina, Roma

Albergo centrale
Abbiamo scelto questo albergo per la posizione e la tariffa. Avevo letto che in generale l'assistenza alberghiera che offre Pasqua non è al top (tranne che nelle strutture di lusso). L'hotel è nella media, per 2 notti si può stare. Camere abbastanza spaziose, bagno molto piccolo e a nostro parere da rifare. Tanta umidità. Biancheria datata. Carino il giardino interno ed il soggiorno-ristorante-sala colazione. Pessimo segnale internet, abbiamo avuto difficoltà a fare il check-in, a mandare una mail, anche solo a trovare il segnale. Il personale è gentile ma manca di iniziativa e assistenza al cliente, sicuramente da migliorare. In definitiva, è la nostra unica esperienza a Pasqua ma forse, tornando indietro, spenderemmo un po' di più per avere un po' di più.
Dalla reception alla camera
Dalla reception alla camera
Camera
Vista da fuori la camera
Reactie van La administracion op 6 sep 2016
Estimada Muchas por sus comentarios y por tomarse el tiempo para hacerlo. Nuestro hotel standar ofrece los servicios de esta categoría. La conexion en la Isla tiene constantes problemas por lo que no podemos asegurar que funcione correctamente a diario. De todas manera todos sus comentarios son muy importantes para mejorar día a día. Esperamos recibirlos en otra oportunidad Saludos Cordiales

10/10 – Uitstekend

Dunnia, chicago

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect location, cute rooms
great room ! good simple breakfast, variety of fresh juice. great location, close to all the shops and restaurants. would definitely stay here again
Reactie van General Manager op 2 sep 2016
We appreciate your comment. As a team, we care to work every day so that our guests live a beautiful experience in Rapa Nui, for us the experience is essential. We hope to have with us again in your future visit to Easter Island. Regards

4/10 – Matig

Klaus-Peter

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zentral gelegen, Tiere in der Anlage stören; teuer
Zentral gelegen, Tiere (Hunde und Hähne) in der Anlage stören; laute "Hintergrundmusik" von 7:00h bis 22:00h; Sanitäre Anlagen rudimentär (z.T. nicht funtionierend); Im Vergleich zu benachbarten Hotels und unter Berücksichtigung von Ausstattung und Service sehr teuer!
Reactie van General Manager op 4 aug 2016
Iorana Dear Appreciate your feedback certainly are our best tool to improve various aspects of the service we provide to our guests, and we value their experience. We continue to work to improve our services and every detail we deliver. Certainly we will always be willing to enhance the experience of each of our clients. Best regards

6/10 – Redelijk

MAGALY, SANTIAGO, CHILE

Recomendable
Agradable estadía. El hotel es muy bonito sobretodo sus jardines... linda vista además desde sus terrazas! Personal agradable y atento. Además contempla un rico desayuno y wifi aunque no muy rápido, pero sirve.
Reactie van General Manager op 4 aug 2016
Estimada Agradecemos sus comentarios, estamos muy contentos que su estadía en el hotel aya sido de su agrado y que tuvo la oportunidad de disfrutar de nuestras áreas verdes las cuales estamos preocupados de mantener ya que ayuda a nuestro ecosistema y el trabajo sustentable con el cual trabajamos. Saludos cordiales