THIS HOTEL IS TEMPORARILY CLOSED!!!
Geplaatst op 27 jun. 2016 op Hotels
I am not able to review this hotel because this hotel was closed!!! I found it quite DECEIVING that hotel.com allowed me to book this reservation with a hotel that is closed. When the taxi driver dropped me off, the hotel doors were closed with a lock, and there was a sign that said they were temporarily closed due to renovation; and there was a telephone # to call. Luckily I had a local phone to contact them. If I did not have a phone, I would have been left hanging on the street!!!!
I called the number and someone came to get me from around the corner. I was accommodated by another hotel CHARMING HOTEL aka CHEERS hotel located on Yen Thai street, which is 1 minute walking distance. Yen thai is located in the old Hanoi quarters, which is a small street which no cars or bike can drive into. Cheers Hotel was fully booked but they put in a with their sister hotel, located across the street HANOI SERENE HOTEL, which was actually an upgrade. It was a very nice hotel and customer service was excellent. I was quite happy. The following day, I they transferred me back to Charming Hotel. The staff there were also very nice and helpful. The room was ok but the wifi did not really work. It kept getting disconnected which i found quite annoying. However, breakfast was great!