Op basis van 993 geverifieerde beoordelingen
3,4 Hygiëne kamer
3,6 Service & personeel
3,4 Comfort kamer
3,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit roma
Geplaatst op 24 mrt. 2024
Opmerking van Hotelbeheer
25 mrt. 2024 door Oshane RediResponse SpecialistHotelbeheer
Hello Giacomo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 4 mrt. 2024
The property felt safe and the room was comfortable along with the beds
Opmerking van Hotelbeheer
5 mrt. 2024 door Kamaria RediResponse SpecialistHotelbeheer
Dear Amanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable, the bed and all the other positive features highlighted. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 26 feb. 2024
I could not stay in the Red Roof Hotel due to the conditions, smell and lack of common amenities.
Opmerking van Hotelbeheer
26 feb. 2024 door Toni-Ann RediResponse SpecialistHotelbeheer
Thank you for choosing to leave your feedback after your recent experience at our Red Roof Plus+ Houston Energy Corridor, Johnathan. I'm so sorry you were displeased that your room didn't offer some amenities, you found there to be an odor and that the upkeep of our hotel did not meet your expectations. Based on our records, I am seeing that you booked a Standard Queen room which does not include those features. Should you wish to have these amenities please consider selecting a Deluxe, Superior or Premium room. As this is not the standard Red Roof strives to uphold, we will make note of your comments and use your feedback to improve the quality of our services. Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 25 feb. 2024
No housekeeping, poor conditions of rooms, almost no amneties. Not worth it. Unless you are really tired and you just want to lay down for 1 night, try another hotel.
Opmerking van Hotelbeheer
26 feb. 2024 door Toni-Ann RediResponse SpecialistHotelbeheer
Hello Taoufik,Thank you for reviewing our RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. We are saddened to see your 1/5 score and to know that this was the impression you were left with of our hotel. We're also sorry to hear about your disappointment regarding the lack of amenities in your room, not being provided housekeeping and the upkeep of the room. Upon reviewing our records, it appears that you reserved a Standard Queen room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a Deluxe, Superior or Premium room on your next visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will choose to stay at any of our other locations, so that we may be able to improve your impression of us.Very truly yours,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 9 feb. 2024
Ok but i sure was glad to see my truck ok in the morning…. Paranoid as always…
No frig and bathroom closet size.
You get what you pay for,
Opmerking van Hotelbeheer
10 feb. 2024 door OnielRediresponse SpecialistHotelbeheer
Hi Robert,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Houston - Energy Corridor. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, please accept our apologies for any inconveniences. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
door een geverifieerde reiziger
Terrible
Geplaatst op 5 jan. 2024 op HotelsIt was horrible they had an attitude and still haven’t gave me my deposit back..
Opmerking van Hotelbeheer
11 jan. 2024 door Antonio,RediResponse SpecialistHotelbeheer
Dear Jeremy,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as unprofessional staff and issues with your deposit.In regards to the deposit, please contact the property directly for further information.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 21 dec. 2023 op Orbitz
door een geverifieerde reiziger
Geplaatst op 10 dec. 2023 op Hotels
Opmerking van Hotelbeheer
11 dec. 2023 door Toni-Ann RediResponse SpecialistHotelbeheer
Hello Tresa,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 6 dec. 2023
No issues during my stay
Opmerking van Hotelbeheer
6 dec. 2023 door Chirell RediResponse SpecialistHotelbeheer
Dear Shon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Houston - Energy Corridor. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about you having no issues with your stay. Your feedback regarding paid parking is truly unfortunate. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 2 dec. 2023 op Orbitz
The curtain had holes.
There were several spots of something mysterious on the floor.
No light in bathroom.
The sprinkler was propped up with toilet paper.
The room smelled musty/moldy.
