Geplaatst op 27 okt. 2018 op Hotels
Het resort was prachtig, kamers ook! De ligging aan het strand was fijn, verder was er weinig in de omgeving maar dit wisten we van te voren. Wat ons wel erg tegenviel waren de bedden. Je kon de veren voelen en voor de prijs die je betaald mag je wel iets meer comfort verwachten! Ook vonden wij de prijzen van het eten en drinken aan de hoge kant. Wij hebben voor 300 baht buiten de deur lekkerder gegeten dan voor ruim 2000 binnen de deur.
Opmerking van Hotelbeheer
30 okt. 2018 door JoobHotelbeheer
Dear Sir,
Thank you for your time giving us the feedback after your recent stay with us at Hyatt Regency Hua Hin.
It is disappointed to see that you were not satisfied with your stay especially for the bed comfort, pool tiles loosing and the price of food.
We have just recently change the new mattress in the whole hotel and your comment was the first about back and hip pain. We might have had your comment during your first night so we could be able to do something for you. We have taken well noted on the pool tiles loosing from the side and the renovation plan was already in placed. We have done the survey for the price of the foods comparing between every 5-star hotels in the area and we are confident that our food price in our restaurants are competitive.
On the positive notes, we glad to see that you are happy with the condition of our hotel.
We look forward to welcoming you back to our resort in near future.
Best regards,
Hyatt Regency Hua Hin team