Lobby

Beoordelingen van pentahotel Inverness

4 out of 5
pentahotel Inverness
63 Academy Street, Caledonia House, Inverness, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 336 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 395 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 174 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 59 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1003 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Trynke

3 nachten verbleven in augustus 2023
Reactie van Team pentaInverness op 6 sep 2023
Dear TrynkeWe appreciate you taking the time to review our hotel and use all feedback to continually improve our customer service and guest experience. We do hope we can welcome you back to our hotel again soon. #pentalovesyouChristopher Angus & Team penta-Inverness

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2019
Reactie van Team penta op 13 mei 2019
Thank you for your positive feedback, see you again soon!

8/10 – Goed

tarik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2018
Reactie van Team penta op 21 dec 2018
Hi Tarik, thank you for your feedback, we are glad you had a great stay with us!

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in november 2018
Reactie van Team penta op 13 dec 2018
Dear Guest, thank you for your kind feedback, we are pleased you had a great stay with us!

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Prima hotel met goede ligging
Leuke kamers, gezellige lobby, slecht WIFI en de filmservice stoort regelmatig. Maargoed dat heb je ook niet echt nodig op vakantie ;-D! Het ontbijt is wel prijzig...
2 nachten verbleven in april 2018
Reactie van Team penta op 19 apr 2018
Bedankt voor je geweldige feedback, we hopen dat je van je vakantie in Schotland hebt genoten!

6/10 – Redelijk

Twan, Eindhoven

Negatief: Netheid, comfort kamer
Mentioned everything in the topic above
Kind staff, but the rooms are quite old. Especially the bed. The shower had a very low pressure, and the water temperature was fluctuating. From the other hand the location, bar and restaurant had a very great atmosphere. When they would invest in new beds and fix the shower it would be a top hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prima hotel
Genoten

8/10 – Goed

Nathan, Woodbury

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Alisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could not fault this hotel! Great value for money. Amazing staff. 12pm check out!! Spacious rooms and very clean. 5 minute walk to train station and walkable to bars/restaurants etc. The shower was my favourite.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Pentahotel Inverness is centrally located and surrounded by eateries, pubs, stores and historical landmarks. It is very convenient even if you only have a day or two to spend in Inverness. Both the bus and train station are located very close to the hotel.
1 nacht verbleven in maart 2024
Reactie van Team pentaInverness op 18 mrt 2024
Dear Lee,Thank you very much for this kind review.We are delighted to know that you had a pleasant stay and thank you for your appreciation of our convenient location.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We look forward to seeing you again in the future.Best wishes,Team pentaInverness

10/10 – Uitstekend

Zeb

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to bus and train station and easy walking/centralized to Inverness.
2 nachten verbleven in februari 2024
Reactie van Team pentaInverness op 5 mrt 2024
Dear Zeb,We thank you for this positive feedback.We're delighted to hear that our central location made your travels around Inverness convenient. It's wonderful that the cleanliness of our rooms met your expectations, and we're glad you were pleased with the condition of our hotel and the service provided by our team. Our aim is to create a welcoming and comfortable environment for all our guests, and your recognition of our room amenities underscores our commitment to that goal.We look forward to seeing you again on another occasion.Best wishes,Team pentaInverness

4/10 – Matig

Robert

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Was stranged in lift for 45 minutes that broke down no applogy given free pint ruined my night out staff didnt have sufficent training lost keys to open doors health and safety issues
Reactie van Team pentaInverness op 4 mrt 2024
Dear Robert,Thank you for taking the time to share your feedback.We're delighted to hear that you found our rooms immaculately clean and that the overall condition of our hotel met your expectations. It's also reassuring to know that the room amenities provided a comfortable and convenient stay. We are, however, concerned about the issues you encountered with the lift and the service you received thereafter. Please rest assured that we take all feedback seriously and are looking into the matter to ensure that our guests have a seamless and enjoyable experience. While we always strive to deliver top-notch service, it seems we fell short in this instance, and for that, we apologize.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Team pentaInverness

8/10 – Goed

janet

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Accomodation suited our needs as in good location for theatre and dining. Good price. Clean and comfortable.
1 nacht verbleven in februari 2024
Reactie van Team pentaInverness op 19 feb 2024
Dear Janet,Thank you for taking the time to review your stay.We're delighted to hear that our central location perfectly complemented your plans for theatre and dining, and that you found our accommodation to be of good value. Our team takes great pride in maintaining cleanliness and comfort, so it's wonderful to know that these aspects contributed positively to your stay.We noticed some areas of your feedback that weren't as positive, though specifics weren't mentioned. We’re always keen to improve and would welcome any further details that could help us enhance our guest experience.We all look forward to welcoming you back in the future.Kind regards,Team pentaInverness

10/10 – Uitstekend

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We're pretty local and were using Penta as a base for a night out in town as the train connections late are rubbish. The hotel was super stylish, with a large bar in the middle, pool tables, and comfortably seating areas. Staff were very helpful and we had a very large room with an enormous bathroom. For the rate we paid (£60 for the night between us) it was an absolute bargain!
1 nacht verbleven in december 2023
Reactie van Team pentaInverness op 29 jan 2024
Dear Laura,Thank you for your review.We're thrilled to hear that you enjoyed the stylish ambiance of our hotel, complete with a large bar, pool tables, and comfortable seating areas. It's wonderful to know that our team's efforts to provide helpful service made a positive impact on your stay. Additionally, we're delighted that you found your room spacious and the bathroom size to your liking, making for a great value at the rate you received. Should you decide to stay with us again, our central location and proximity to the train and bus stations offer convenient travel options for exploring Inverness.We hope to welcome you back in the future.Kind regards,Team pentaInverness

10/10 – Uitstekend

Robin

1 nacht verbleven in januari 2024
Reactie van Team pentaInverness op 29 jan 2024
Dear Robin,Thank you for your kind review of your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Team pentaInverness

10/10 – Uitstekend

andrew

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed was one of the most comfortable i have ever slept in a hotel.
1 nacht verbleven in januari 2024
Reactie van Team pentaInverness op 19 jan 2024
Dear Andrew,Thank you for taking the time to share your feedback.We're absolutely thrilled to hear that the bed provided you with an exceptional night's sleep, as we strive to offer a restful haven for our guests. It's also wonderful to know that you found our hotel to be in excellent condition, and that our services met your expectations. Your positive remarks on the room amenities are particularly appreciated, highlighting our commitment to comfort and convenience.We look forward to seeing you again.Best regards,Team pentaInverness

6/10 – Redelijk

Dr. Hassan

Reisde met familie
2 nachten verbleven in december 2023
Reactie van Team pentaInverness op 2 jan 2024
Dear Hassan, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back. Best regards,Team pentaInverness

2/10 – Ontzettend slecht

Jagger

Do not stay here. They stole my money and cancelled my booking and were happy to do it! My partner and I got caught in a storm and there was no possible way to make our acomodation as all rail, highways, and flights were stopped. After informing the hotel that we would be heavily delayed, they informed us the booking could not be cancelled. So we told them we would arrive as soon as possible (They were paid in full). When we arrived we found out that they canceled our room, took full payment, refused a refund under any circumstances, and also never offered any kind of an apology. And sold our room to other guests. They never notified us that they cancelled the room and we still have no documentation that they did so, meaning we can’t even use our travel insurance for a refund. After reviewing the hotels terms and conditions. storms and flooding are grounds for a refund but they said that it’s not their problem and the manager Charlie angus was laughing that he doesn’t have to give us a refund because of a string of technicalities. He told us that the storm that caused a national emergency in Scotland was only a yellow level event and not a red level event so the terms of penta hotels don’t apply, he also told us that because we booked through Expedia his terms don’t apply, even tho Expedia also refused a refund because of penta hotels terms. Expedia should not offer these hotels on its service, they stole our money and were happy to do it.
3 nachten verbleven in december 2023
Reactie van Team pentaInverness op 2 jan 2024
Dear Guest,Thank you for taking the time to provide us with your review.As discussed, the cancellation terms of your booking did not allow any changes. You had advised that you would be arriving late, but not that you needed a change of arrival date. As such, this booking ran as a no show.As explained on the phone, we offer a number of flexible rates that carry a much higher degree of flexibility in terms of cancellation.We hope to see you again in the future. Kind regards,Team pentaInverness

8/10 – Goed

Maite

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Team pentaInverness op 29 dec 2023
Dear Maite,Thank you for this kind review about your recent visit.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to welcoming you back on a future visit.Kind regards,Team pentaInverness

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Could be so much better
Nice bar area extortion prices .Slow check in computer slow .Nice enough room but room not serviced from one night to next ,no teabags replaced no bin emptied no bed made so bit disappointing.Card only in bar no cash maybe just as well with the prices.
2 nachten verbleven in december 2023
Reactie van Team pentaInverness op 15 dec 2023
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that you enjoyed the ambiance of our bar area. Regarding the check-in process, we are continuously working to streamline our system to ensure efficiency and apologize for any delay you experienced. We appreciate your acknowledgment of the cleanliness and comfort of our rooms, although it seems we missed the mark in replenishing certain amenities during your stay. Please be assured that our policy is to ensure all rooms are well-equipped and comfortable for our guests. While we're a cashless establishment, aiming to provide a safer and greener environment, we understand your concern about the bar prices and will take your feedback into consideration. We would love to have you return for another pleasant stay.Best regards,Team pentaInverness

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stop over
My son and i had an overnight stay due to connection for buses and ferries and we were delighted with the hot, staff were extremely friendly and helpful, our room had a double bed but it got changed to a twin it was warm in our room beds very comfy hotel was beautiful and we thoroughly e joyed our stay
1 nacht verbleven in december 2023
Reactie van Team pentaInverness op 12 dec 2023
Dear Amanda, We appreciate receiving your opinion concerning your recent stay.It's heartening to hear how much you and your son enjoyed your stay, particularly appreciating the friendliness and helpfulness of our staff. We're also thrilled to know that the comfort of our beds contributed to a restful night's sleep and that you found the overall ambiance of our hotel to your liking. Your satisfaction with the room's warmth and the swift accommodation to a twin room from a double are reflective of our team's dedication to guest comfort and flexibility.We look forward to welcoming you back.Kind regards,Team pentaInverness

10/10 – Uitstekend

NORMA D

1 nacht verbleven in december 2023
Reactie van Team pentaInverness op 11 dec 2023
Dear Norma.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Team pentaInverness

8/10 – Goed

Richie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lads day out
Good!
1 nacht verbleven in december 2023
Reactie van Team pentaInverness op 5 dec 2023
Dear Richie,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Team pentaInverness

8/10 – Goed

detlef

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Team pentaInverness op 4 dec 2023
Dear Detlef,Thank you for taking the time to review your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Team pentaInverness

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reception staff were very friendly and helpful
1 nacht verbleven in december 2023
Reactie van Team pentaInverness op 4 dec 2023
Dear Martin,Thank you for such a positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to seeing you again soon, Kind regards,Team pentaInverness

10/10 – Uitstekend

Reede

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a very well located hotel, the staff were exceptionally friendly and we really appreciated their work. We had made an error when booking our room and they were able to get us into an appropriate room despite their system being down - all while making conversation and recommendations for around Inverness. The room was clean and comfortable. Would recommend this stay.
2 nachten verbleven in november 2023
Reactie van Team pentaInverness op 28 nov 2023
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our central location contributed positively to your stay and that you found our staff to be exceptionally friendly - their dedication to guest service is indeed one of our proudest points. It's great to know that the cleanliness and comfort of our rooms met your expectations, providing a tranquil space to unwind after exploring the vibrant city of Inverness. Your satisfaction with the service provided during the unforeseen booking hiccup is very rewarding for us, as we always strive for efficiency combined with a personal touch.We hope, nevertheless, that we will have the pleasure of welcoming you back in the future.Kindest regards,Team pentaInverness

8/10 – Goed

Sidnei

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel
1 nacht verbleven in november 2023
Reactie van Team pentaInverness op 27 nov 2023
Dear Sidnei,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of seeing you again in the future. Kind regards,Team pentaInverness

8/10 – Goed

SUSANNAH

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Very comfortable rooms and surprisingly quiet given its location in the heart of town.
2 nachten verbleven in november 2023
Reactie van Team pentaInverness op 22 nov 2023
Dear Susannah, Thank you for taking the time to share your review with us.We're delighted to hear that you found the comfort and tranquility of our rooms to your satisfaction, especially appreciating the peaceful atmosphere despite our central location. It's wonderful to know that our efforts to provide a serene environment in the heart of the town have been successful.We've noted your remarks regarding room cleanliness. While our team strives to maintain the highest standards, we understand there is always room for improvement and your feedback is invaluable in this process. Rest assured, we are dedicated to enhancing our cleaning protocols to ensure that every guest's stay is spotless.It would be a pleasure to have you return on a future occasion.Best wishes,Team pentaInverness

6/10 – Redelijk

Gavin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
My first room was lovely and clean but the TV was not working so the moved me room with a working TV, but what looked like blood on the carpet stained seating and carpet hair on the counter in the bath room
1 nacht verbleven in november 2023
Reactie van Team pentaInverness op 19 nov 2023
Dear Gavin,Thank you for taking the time to review your stay.We're delighted to hear that our team's service met your expectations and contributed positively to your stay. It's our aim to provide exceptional service, and we're glad that we succeeded in this regard during your visit. We regret to hear about the issues you encountered with the cleanliness and condition of your room. Please rest assured that we have stringent cleaning procedures in place, and what you described does not meet our high standards. We will address this with our housekeeping team to ensure that our rooms maintain the level of cleanliness and comfort our guests expect. Additionally, we understand that the condition of the room amenities is crucial for a pleasant stay. We are committed to providing well-maintained and comfortable accommodations, and we will look into the concerns you've raised to prevent such instances in the future.We hope to welcome you back. Best wishes,Team pentaInverness

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Happy Highlander
Great stay. No parking on site, but Rose Street Multi is very close by and easily accessible. Dinner reasonable and a great and generous breakfast. All staff were friendly and very helpful. Room was spacious, clean, warm without being too hot, and despite being centrally located, the room was quiet. Recommended.
1 nacht verbleven in november 2023
Reactie van Team pentaInverness op 17 nov 2023
Dear John,We thank you for sharing this feedback with us.We're delighted to hear that you found your stay to be enjoyable, with our generous breakfast options and the warm, peaceful ambiance of your room contributing to a pleasant visit. It's wonderful to know that our team's friendliness and helpfulness stood out to you, enhancing your experience. We also appreciate your recognition of our central location, which offers the convenience of nearby parking facilities and easy access to local attractions. While we understand that the absence of on-site parking might have been a concern, we're glad that the Rose Street Multi-storey car park provided a suitable alternative just a short walk away. We continually strive to ensure our guests have a comfortable and satisfying stay, and your feedback is invaluable in that effort.It would be a pleasure to welcome you again. Best regards,Team pentaInverness

8/10 – Goed

Simon

1 nacht verbleven in november 2023
Reactie van Team pentaInverness op 15 nov 2023
Dear Simon,It's a real reward to receive such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you back.All the best,Team pentaInverness

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick and easy stay
Quick and easy stay at the hotel. Arrived late and departed early so didn't use the bar or breakfast but the atmosphere in the foyer is quite dark and funky. Room was kind of Holiday Inn Express standard but without a lot of space. Bathroom like every hotel in the world has poor design so water escapes all over the floor when you have a shower 😂
1 nacht verbleven in november 2023
Reactie van Team pentaInverness op 13 nov 2023
Dear Stephen, Thanks for sharing your point of view.We are glad to hear that you found your stay quick and easy, and appreciated the unique atmosphere in our foyer. Our modern and trendy design aims to create a comfortable environment for our guests. We apologize for any inconvenience caused by the bathroom design and the water escaping onto the floor during your shower. We continuously strive to improve our facilities and will take your feedback into consideration.As for the room size, our Penta Standard Rooms are designed to provide a cozy and efficient space for our guests. If you prefer more room during your next visit, we recommend booking one of our Penta Plus Rooms, which offer additional space and amenities.We all hope to welcome you back in the future.Best wishes,Team pentaInverness

8/10 – Goed

CHUNG LEUNG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Team pentaInverness op 3 nov 2023
Dear Chung,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back again in the future. Best wishes,Team pentaInverness

8/10 – Goed

Roger

1 nacht verbleven in oktober 2023
Reactie van Team pentaInverness op 30 okt 2023
Dear Roger,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next visit.Best wishes,Team pentaInverness

6/10 – Redelijk

Rex

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Plain and Simple
This Penta seemed to be a typical three star hotel, with aclean, but spartan room, and minimally interesting design---the fittings were all plain and generic. But for its cost, and site on the a main street downtown, it was reasonably good value--my room was big and had air con. Be prepared for a surprise at the reception desk----it actually doubles as a trendy bar! The staff were all very young and possibly inexperienced, but were helpful (but hardly brisk)
1 nacht verbleven in oktober 2023
Reactie van Team pentaInverness op 18 okt 2023
Dear Rex,Thank you sharing your experience with us.We are glad to hear that you found our location convenient and appreciated the value for the price. Our hotel is indeed situated in the heart of Inverness, making it an ideal base for exploring the city.We apologize if the room design did not meet your expectations. Our rooms are designed to be modern and cozy, providing a comfortable stay for our guests. We are also continuously working on improving our facilities and services, so your feedback is valuable to us. Regarding the reception desk doubling as a bar, our Pentalounge is designed to be a multifunctional space where guests can check-in, dine, and relax. We appreciate your understanding and are glad that our staff was helpful during your stay.As for the air conditioning, we would like to clarify that our hotel does not have air conditioning in the rooms. However, we do provide extra fans upon request to ensure our guests' comfort.We hope to welcome you back for another visit. All the best,Team pentaInverness

6/10 – Redelijk

Patricia

Reisde met familie
Close to train station
1 nacht verbleven in oktober 2023
Reactie van Team pentaInverness op 16 okt 2023
Dear Patricia,Thank you for sharing your review.We are delighted to hear that you appreciated our close proximity to the train station, making it convenient for our guests to explore the city. Our central location is indeed one of our top selling points.We noticed your ratings on room cleanliness, hotel condition, service, and room amenities. We apologize if we did not meet your expectations in these areas. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we will use your feedback to improve our services.We hope to welcome you back in the future and wish you all the best. Safe travels!Team pentaInverness

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointed except by the breakfast
The shower had mold in it and no fans to suction the steam out so the whole room would smell like mildew. The water wouldn’t run consistently one temp and would go from hot to cold. Adjoining rooms were paper thin and could hear the couple next to me throwing up.
2 nachten verbleven in oktober 2023
Reactie van Team pentaInverness op 16 okt 2023
Dear Guest, Thank you for your review.We are glad to hear that you enjoyed our breakfast selection and found it to your satisfaction.However, we are disappointed to learn about the issues you faced with the shower and the noise from the adjoining room. Please know that we take cleanliness very seriously and have stringent cleaning procedures in place. We will address your concerns with our housekeeping team to ensure that such issues do not occur in the future. As for the noise, we understand how important a good night's sleep is for our guests, and we would like to recommend our quieter rooms at the backside of the hotel for your next stay. We also provide extra fans upon request to help with air circulation in the rooms.We look forward to seeing you on a future stay.Best regards,Team pentaInverness

6/10 – Redelijk

Patricia

1 nacht verbleven in oktober 2023
Reactie van Team pentaInverness op 3 nov 2023
Dear Patricia,Thank you for sharing your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We would be pleased to welcome you back on future occasions.Kind regards,Team pentaInverness

2/10 – Ontzettend slecht

Mary

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Team pentaInverness op 5 okt 2023
Dear Mary,Thank you for reviewing our hotel and I'm sorry to hear your stay was not an enjoyable one. We strive to provide our guests with the very best customer service and whilst we are by no means perfect we do work hard to improve and respond to any feedback, good or bad. Could I please ask you to contact me directly on our hotel details so we can discuss. I look forward to hearing from you.#pentawantsyoubackChristopher Angus & Team pentaInverness

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location ! Close to train station and bus station. Great accommodating staff ! The surrounding area can be a bit loud at night with the windows open. Very well equipped gym. Great stay!
3 nachten verbleven in september 2023
Reactie van Team Penta Inverness op 26 sep 2023
Dear Traveller,We are so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future.See you again soon!#pentaforlifeChristopher Angus & Team penta-Inverness

8/10 – Goed

Pablo

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Stay with Convenient Location
Overall, very good (staff, location, and facilities). To consider: parking outside the hotel (5 minutes) walk. Excellent location.
1 nacht verbleven in september 2023
Reactie van Team pentaInverness op 26 sep 2023
Dear Pablo,We very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future and hosting you with all our Pentastic team, we must earn your 5 Stars!See you again soon!#pentaratingsmatterChristopher Angus & Team penta-Inverness

8/10 – Goed

Joan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Team pentaInverness op 26 sep 2023
Dear Joan,We very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future and hosting you with all our Pentastic team, we must earn your 5 Stars!See you again soon!#pentaratingsmatterChristopher Angus & Team penta-Inverness

10/10 – Uitstekend

Renee

1 nacht verbleven in september 2023
Reactie van Team pentaInverness op 24 okt 2023
Thanks for your review!

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just right
Suited my needs perfectly.
1 nacht verbleven in september 2023
Reactie van Team pentaInverness op 18 sep 2023
Dear Jan,We are so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future. See you again soon!#pentaforlifeChristopher Angus & Team penta-Inverness

2/10 – Ontzettend slecht

Louis

1 nacht verbleven in september 2023
Reactie van Team pentaInverness op 15 sep 2023
Dear LouisThank you for reviewing our hotel and I'm sorry to hear your stay was not an enjoyable one. We strive to provide our guests with the very best customer service and whilst we are by no means perfect we do work hard to improve and respond to any feedback, good or bad. Could I please ask you to contact me directly on our hotel details so we can discuss. I look forward to hearing from you.#pentawantsyoubackChristopher Angus & Team pentaInverness

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Team pentaInverness op 11 sep 2023
Dear Traveller,We very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future and hosting you with all our Pentastic team, we must earn your 5 Stars!See you again soon!#pentaratingsmatterChristopher Angus & Team penta-Inverness

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service
Personal war beim Checkin sehr unfreundlich. Zimmer war völlig verstaubt.
2 nachten verbleven in augustus 2023
Reactie van Team pentaInverness op 11 sep 2023
Dear Traveller,Thank you for reviewing our hotel and I'm sorry to hear your stay wasn't up to our Penta Experience. We strive to provide our guests with the very best customer service and whilst we are by no means perfect, we do work hard to improve and respond to any feedback, good or bad. I will be sure to pass your comments to our team and I do hope you will accept our apologies for the issues you encountered.Sincerely,Christopher Angus & Team penta-Inverness

10/10 – Uitstekend

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Team pentaInverness op 6 sep 2023
Dear Robert,We are so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future. See you again soon!#pentaforlifeChristopher Angus & Team penta-Inverness

4/10 – Matig

Tavi

Positief: Netheid
Wildly overpriced for a very basic hotel.
2 nachten verbleven in augustus 2023
Reactie van Team pentaInverness op 30 aug 2023
Dear TaviThank you for reviewing our hotel and I'm sorry to hear your stay wasn't up to our Penta Experience. We strive to provide our guests with the very best customer service and whilst we are by no means perfect, we do work hard to improve and respond to any feedback, good or bad. I will be sure to pass your comments to our team and I do hope you will accept our apologies for the issues you encountered.Sincerely,Christopher Angus & Team penta-Inverness

4/10 – Matig

Billy

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
Noisy
Noisy room. Way overpriced. Very little storage for clothes in room. Would not advise of you are a light sleeper. £220 a night and breakfast wasn’t included!!
5 nachten verbleven in augustus 2023
Reactie van Team pentaInverness op 28 aug 2023
Dear Billy,We very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future and hosting you with all our Pentastic team, we must earn your 5 Stars!See you again soon!#pentaratingsmatterChristopher Angus & Team penta-Inverness