Opmerking van Hotelbeheer
27 dec. 2021 door Guest ServicesHotelbeheer
Dear Mr.Murad ,
Thank you for taking the time to rate your stay with us, we are sorry to read you expressed disappointment with your stay. We regret that we were not able to meet your expectations. Customer satisfaction is of the utmost importance to us, and we would be interested in finding our why this was the case - please could you provide more details?
We look forward to welcoming you back to Swissôtel The Bosphorus, Istanbul on many more occasions.
Kind regards,