Bad Customer Service!! HORRIBLE SERVICE
Geplaatst op 20 okt. 2020 op Hotels
The clerk at the desk was so rude. I've never been talked to, by someone that is the face of a business, like I was by this person. I will not call her a lady because she was anything but. She wouldn't tell me her name. My reservation was made at 439 pm and when I went to check in at 1 am, my reservation couldn't be found. When I offered my confirmation number I was told I was a joke because I thought I had all the answers. Was accused of having a bad day, when in reality, I was having a great day until I walked into this hotel. As I was walking in, another man was walking out fussing because he had just been turned away also. I ended up having to get another room at a different hotel because this woman refused to help me. I will never recommend this place to anyone!!!
Opmerking van Hotelbeheer
20 okt. 2020 door Front Office ManagerHotelbeheer
Thank you for sharing your feedback. We are discouraged to see such a poor rating following your recent stay. We are sorry to hear you left with a poor taste in your mouth. We have forwarded these comments to the upper management, we will make the necessary improvements. We do hope to have the opportunity to regain your trust and confidence in the future.