Op basis van 982 geverifieerde beoordelingen
2,6 Hygiëne kamer
3,3 Service & personeel
2,8 Comfort kamer
2,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
As soon as I walked into the room it felt unsafe with neighbors asking for money and how long my stay was.
Opmerking van Hotelbeheer
22 apr. 2024 door Linton Rediresponse SpecialistHotelbeheer
Hi Jordan,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. At Red Roof, the safety of our guests is our first priority, so I was disappointed to read you felt unsafe. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
The room smelled like smoke, there was blood on the toilet seat, there was someone passed out in the grass, and they took a copy of my driver’s license and it just felt inappropriate to do so. If you all have that many issues you have to take drastic security measures, then you need to figure it out.
Opmerking van Hotelbeheer
18 apr. 2024 door Sashauna RediResponse SpecialistHotelbeheer
Dear Hannah,Thank you for taking the time to tell us about your stay at the RED ROOF INN JACKSONVILLE AIRPORT. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the the smoke smell in the room, the unclean toilet seat and the other issues you listed is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Everything!!!
Opmerking van Hotelbeheer
16 apr. 2024 door Linton RediResponse SpecialistHotelbeheer
Dear Re,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. I was delighted to read that everything was excellent with your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 3 apr. 2024
possible drug sales going on in parking lot, couldn't sleep. heard a mouse or rat in the room in the middle of the night
Opmerking van Hotelbeheer
4 apr. 2024 door Xao RediResponse SpecialistHotelbeheer
Dear Rita,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville Airport did not meet your expectations. In regard to the possible pest mentioned, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. As it pertains to your other comments, I will bring them to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better future stays.Sincerely,XaoRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
The place was the least expensive in the area for a one-night stay; this is why it was selected. The reception desk was manned by two completely disinterested personnel (one upon arrival and one upon departure). While we were there, the police were in the parking lot arresting two intoxicated persons; we ate at the next-door Dennys and while there we observed the police arresting another individual at the gas station on the other side of Dennys. There are a few homeless encampments in the patch of woods in between the hotel and Dennys. Spend an extra $10-20 and stay somewhere else - this place is scary.
Opmerking van Hotelbeheer
30 mrt. 2024 door Sashauna RediResponse SpecialistHotelbeheer
Dear Robert,We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 14 mrt. 2024
This was a last minute booking, and I respect that people live here full time. However, as a motel it was in pretty bad shape, a very dirty room (worst I had ever seen), extremely long and unorganized check-in, and a generally unsafe feel. I would not recommend staying here if there are other options.
Opmerking van Hotelbeheer
16 mrt. 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Dear Christopher,We appreciate your participation in our guest survey here at the RED ROOF INN JACKSONVILLE AIRPORT. However, we apologize for the poor experience you had with us as reflected in your rating. You indicated the hotel lacked cleanliness, check in was lengthy and you felt unsafe. I completely empathize with your feelings of disappointment and frustration. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 7 mrt. 2024
Opmerking van Hotelbeheer
10 mrt. 2024 door Red Roof ManagementHotelbeheer
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jacksonville Airport and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 3 mrt. 2024
I've stayed in Red Roof hotels before so I'm well aware that they aren't updated or comparable to a room at the Hilton, but this location was disgusting. There was a fruit fly type infestation in the bathroom. As soon as I turned the water on they came flying out of the faucet head and drain. It was so gross that I packed my bags first thing in the morning and skipped the shower. People were partying until 5am. The walls are paper thin so you hear everything. No sleep. No shower. No shampoo. No coffee maker. Some lady had her Rotweiler off leash walking through the parking lot. I will never stay at a Red Roof again.
Opmerking van Hotelbeheer
5 mrt. 2024 door Linton Rediresponse SpecialistHotelbeheer
Dear Harmony,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. I was disappointed to read that the insects you reported, the issue with the faucet and the lack of amenities were the hindrances of your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. I wish you all the best in your future travels. Regards,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 2 mrt. 2024
Room was dirty. Floor not swept. Bathtub not clean.
Opmerking van Hotelbeheer
3 mrt. 2024 door Sashauna RediResponse SpecialistHotelbeheer
Dear Tom,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the uncleanliness of the room, the floor and the bathtub is truly regrettable. We are very sorry for your experience. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 1 mrt. 2024
Opmerking van Hotelbeheer
2 mrt. 2024 door Gabrielle RediResponse SpecialistHotelbeheer
Thank you for taking a moment to leave a review, Janea. The staff and I at the Red Roof Inn Jacksonville Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
