Disappointed
Geplaatst op 28 dec. 2021 op Hotels
The Manager on Duty was friendly, but the rooms were very disappointing. They looked nothing like pictures online. We had no bath towels and had to ask for them and the toilet seat in one room was broken. The body wash and shampoo was empty. The breakfast was great, (the best part of the stay) sadly will not be going to the Mecure again
Opmerking van Hotelbeheer
4 jan. 2022 door EvahHotelbeheer
Dear Jacintha,
We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the room. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Sincerely
Evah Khumalo
Hotel Manager