Op basis van 6.437 geverifieerde beoordelingen

3,9 / 5
81% van onze gasten beveelt dit aan
4,0 Hygiëne kamer
4,0 Service & personeel
3,9 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
1 / 5
door een geverifieerde reiziger

Geplaatst op 7 jan. 2020
Fantastisch gelegen. Zeer vriendelijk personeel. Maar oud, kapotte stoel, moest vragen om stop voor het bad en reset van de kluis. Zeer veel vrouwen met een nikab en achter hun lopend een bediende. In de eetzaal worstelend met de gezichtsbedekking. Een aanfluiting voor emancipatie en toonbeeld van onderdrukking van de vrouw.
Opmerking van Hotelbeheer
8 jan. 2020 door HSHotelbeheer
Dear guest Thank you for your feedback. I am sorry that you were left disappointed with your stay on this occasion. Your comment about the hotel room has been shared with the relevant managers. On the other side, I am glad to know that you have found the location fantastic and the staff very friendly. I appreciate your review and hope you will give us another opportunity to restore your faith in the hotel. With best regards, Hugo Stevenson Millennium Gloucester Hotel
4 / 5
door een geverifieerde reiziger

Geplaatst op 29 dec. 2019
Opmerking van Hotelbeheer
30 dec. 2019 door HSHotelbeheer
Dear guest Thank you for taking the time to review your recent stay, we appreciate your feedback. Your review serves as a great motivator to the team here at the hotel, and I am delighted to know that you had such an enjoyable stay with us. We look forward to welcoming you again sometime in the future. Yours sincerely, Hugo Stevenson Millennium Gloucester Hotel
2 / 5
door een geverifieerde reiziger

Geplaatst op 15 dec. 2019
Kamer niet voor 3 personen te klein niet de nodige voorzieningen
Opmerking van Hotelbeheer
18 dec. 2019 door HugoHotelbeheer
Dear Guest I was disappointed to see in your score that you did not enjoy your stay and I do apologies for where we have failed you. Please accept my sincere apologies for the problems you experienced during your stay. I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience. Kind Regards, Hugo Stevenson Operations Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 27 okt. 2019
Just perfect. Only feedback I'd give is that the housekeepers don't shout from one end of the hall to the other side. I've only heard it twice though, but that's the only thing I can think of.
Opmerking van Hotelbeheer
30 okt. 2019 door HSHotelbeheer
Dear guest Let me take this opportunity to thank you for giving us a chance to improve our standards through your valued feedback. I am very pleased to know that you had enjoyed your stay and that we met your expectations on this occasion. I apologise for the issue with the maids’ behaviour, which I have addressed with the department in question. We look forward to welcoming you back to stay with us in the near future. Kind regards, Hugo Stevenson Millennium Gloucester Hotel
4 / 5
door een geverifieerde reiziger

Geplaatst op 5 sep. 2019
Opmerking van Hotelbeheer
10 sep. 2019 door HugoHotelbeheer
Dear Reviewer, Let me take this opportunity to thank you for staying with us and for taking some of your precious time to write a review for our hotel. As our aim is to provide a high level of service which you expect and deserve from us, we are grateful for your positive comments which I shared with our team. Inspired with this we assure you, our valued guest, that we will continue to deliver exceptional service at all times. I truly hope we will be able to welcome you back to experience another wonderful stay at The Millennium Gloucester Kensington London. Kind Regards Hugo Stevenson Operations Manager Millennium Gloucester Kensington
4 / 5
door een geverifieerde reiziger

Geplaatst op 29 jul. 2019
Mooi en schoon hotel, alleen personeel is niet erg hulpvol.
Opmerking van Hotelbeheer
6 aug. 2019 door HSHotelbeheer
Dear guest Thank you for sharing your comments following your recent stay and I am pleased that you enjoyed the location and cleanliness of the hotel. I apologise for the shortfall in the service provided, which I have addressed with the departments to be rectified. I thank you for bringing the matter to my attention and trust that the future will give us a chance to serve you better. With best regards, Hugo Stevenson Millennium Gloucester Hotel
4 / 5
door een geverifieerde reiziger

Geplaatst op 2 jun. 2019
Bed is super Wifi en tv ok Zicht achterkant gebouw is facultatief Badkamer matig, 2x na elkaar doorspoelen is lastig Algemeen goed
Opmerking van Hotelbeheer
8 jun. 2019 door HugoHotelbeheer
Dear Reviewer, Thank you for taking the time to review your recent stay at the Millennium Gloucester Hotel London Kensington, we appreciate your valued feedback. I do hope to have the opportunity to welcome you again in the near future. Hugo Stevenson Operations Manager Millennium Gloucester Kensington
3 / 5
door een geverifieerde reiziger uit Amsterdam

Geplaatst op 24 apr. 2019
Leuk personeel, oude pand, toe aan wat onderhoud. Locatie is perfect en op loopafstand van vele musea’s en restaurants.
Opmerking van Hotelbeheer
29 apr. 2019 door HugoHotelbeheer
Dear Guest Thank you for taking the time to write a review following your recent stay at the Millennium Gloucester Hotel, we appreciate your feedback. I was glad to read that you enjoyed your stay and I will make sure to share your feedback with our team. We look forward to welcoming you back soon! Kind regards, Hugo Stevenson Millennium Gloucester Hotel
2 / 5
door een geverifieerde reiziger

Geplaatst op 15 apr. 2019
Opmerking van Hotelbeheer
30 apr. 2019 door HugoHotelbeheer
Dear Guest, Thank you for your feedback concerning your recent stay. I am very disappointed to read that your experience did not meet your expectations with regard to the room. We have an ongoing redecoration project and are currently reviewing the rooms. Please allow me to express my apologies for any lapse in service you experienced Thank you for writing your review and please be rest assured your comments have been taken on board. I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience. Kind Regards, Hugo Stevenson Operations Manager Millennium Gloucester Kensington
4 / 5
door een geverifieerde reiziger

Geplaatst op 5 mrt. 2019
Ruime kamer , goede faciliteiten Dichtbij bij openbaar vervoer
Opmerking van Hotelbeheer
30 apr. 2019 door HugoHotelbeheer
Dear Guest Thank you for taking the time to write a review following your recent stay at the Millennium Gloucester Hotel, we appreciate your feedback. I was glad to read that you enjoyed your stay and I will make sure to share your feedback with our team. We look forward to welcoming you back soon! Kind regards, Hugo Stevenson Millennium Gloucester Hotel