Op basis van 53 geverifieerde beoordelingen

4,0 / 5
91% van onze gasten beveelt dit aan
4,3 Hygiëne kamer
4,0 Service & personeel
4,1 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
3 / 5
door een geverifieerde reiziger

Geplaatst op 31 okt. 2018
Opmerking van Hotelbeheer
7 nov. 2018 door JoannaHotelbeheer
Thank you for choosing our apartment. With Your help we are able to set a high standard of our services. We look forward to welcoming You in Cracow again! See You Soon! Kind Regards,
4 / 5
door een geverifieerde reiziger

Geplaatst op 15 mei 2019 op Hotels
Opmerking van Hotelbeheer
17 mei 2019 door ApartmentsApart TeamHotelbeheer
Dear Jouni, Thank you for reviewing us, we are glad that you enjoyed our city and your stay with ApartmentsApart Krakow. We hope to have you again here in the near future. Best wishes and regards
1 / 5
door een geverifieerde reiziger

MALA EXPERIENCIA

Geplaatst op 26 dec. 2018 op Hotels
Muy mal, el apto no existia en la direccion de Hoteles.Com, despues de 1:30 horas buscando el apto. Bajo lluvia y frio con mi familia. Fuimos a la central de los aptos, gracias al front desk de un hotel que llamo y les hablo en Polaco. Al llegar nos dijo quien nos atendio “ que el apto que alquile tenian mucho tiempo de no tenerlo” al final me dieron otro, estaba bien ,pero experiencia muy mala. Resulto ser un Airb&b local. No se como Hoteles.com , se asocia con empresas irresponsables.......
Opmerking van Hotelbeheer
2 jan. 2019 door Joanna KolodziejczykHotelbeheer
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please contact us directly as we would like to explain the situation. We do not understand it clearly. Kind regards, Joanna Kolodziejczyk Manager
2 / 5
door een geverifieerde reiziger

Terrible for the money.

Geplaatst op 19 nov. 2018 op Hotels
American dream was not really a dream. Judge by yourself. Staff did not even bother to worl with me. Hotels.com took care of me at the end.
Opmerking van Hotelbeheer
22 nov. 2018 door Joanna KolodziejczykHotelbeheer
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us so our Hotel Manager can discuss your issues personally. Kind regards, Joanna Kolodziejczyk
4 / 5
door een geverifieerde reiziger

Geplaatst op 26 okt. 2018 op Hotels
Opmerking van Hotelbeheer
29 okt. 2018 door JoannaHotelbeheer
Dear Guest, Thank you for your rating. Hope you will stay with us again in near future. Kind regards, Joanna Kolodziejczyk
5 / 5
door een geverifieerde reiziger uit Aberdeen

Best apartment in Krakow....

Geplaatst op 17 okt. 2018 op Hotels
The apartment are all called different names. The one I stayed in was called 'The Royal' It was a great location, close the the central railway station. It is a huge apartment, with a separate Kitchen with all the required amenities, Huge lounge (with extra beds), lovely bathroom with a corner bath and shower. Separate bedroom with double bed. Very comfortable bed. Main lounge faces the street, but very little noise, at night at least. I would definitely stay again. In fact I think I will book very soon. You will not be disappointed
Opmerking van Hotelbeheer
18 okt. 2018 door JoannaKHotelbeheer
Dear Guthrie. Thank you for giving us a perfect rating and for recommending our hote lto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Kind regards, Joanna Kolodziejczyk
3 / 5
door een geverifieerde reiziger uit Østfold

Geplaatst op 17 sep. 2018 op Hotels
Nærheten til det meste men litt for mye støy fra toget som passerte på utsiden, da det gikk hele døgnet. Litt slitt leilighet.
Opmerking van Hotelbeheer
18 sep. 2018 door JoannaHotelbeheer
Dear Harald, Thank you for your candid opinion and I am sorry for all inconveniences. We will improve our service. Kind regards, Joanna Kolodziejczyk
4 / 5
door een geverifieerde reiziger uit Sydney

Geplaatst op 11 sep. 2018 op Wotif
Spacious, safe and clean. Could do with an ironing board and a vacuum inside the apartment though. And there is also plenty of space to have its own washing machine and dryer, rather than making guesrs use the communal one.
Opmerking van Hotelbeheer
11 sep. 2018 door Joanna KolodziejczykHotelbeheer
Dear Marty, Thank you for your opinion. I am glad to hear that you enjoyed your stay in general. In some apartments like the one you stayed, we have one washing machine per building, but in other apartments we have individual washing machines. I hope you will give us a chance to show you other apartments. Kind regards, Joanna
2 / 5
door een geverifieerde reiziger

Geplaatst op 1 sep. 2018
I'm posting conversation that takes place with apartment manager . Apartment that I've booked was switched for different on different street and in unacceptable condition, management seems to be not understanding or ignoring situation.. please read below... Good morning, I'm really disappointed about reservations I've made for my family staying in Poland Kraków .Apartment I've booked was switched without my consent and any notification , that shouldn't happen ,also there is missing soap and shampoo that is standard in any places ,old coffee ( mould) left in oven and hanging wire from the selling. ........ I checked your reservation and I can not see any changes. You booked 2 bedroom apartment in Kazimierz Disctrict. Could you please tell us where we made a mistake regarding location of the apartment? You booked something else? I am very sorry about the missing things. Would you like us to bring those today to your apartment? ......... I've booked on Expedia apartment in specific location and address based on pictures I saw ..Dietla 75/1A, Krakow, Lesser Poland, Poland, 31-050 Expedia not allowing any changes without consent from travelers .it isn't fair to advertise different " product" apartment in that case and at time if arriving mislead people getting them to different location. Your pictures in Expedia represent your offer . So.. later they blame EXPEDIA to make mistake and removing some notes. A lot room for improvement to be serious business.
3 / 5
door een geverifieerde reiziger

Une nuit à casimierz sans wifi...

Geplaatst op 31 aug. 2018 op Hotels
Quartier Casimierz une nuit : 41 euros Points positifs : situation, prés du quartier juif et du Château Wavel. spacieux, propre, bien agencé et bien équipé, le linge de maison est propre (draps et serviettes). Ascenseur (appréciable car au dernier étage sous le toit).Le service qui assure le service client est à l'écoute par contre en termes d'action... Points négatifs : Le wifi ne fonctionnait pas du tout, Nous étions dans le quartier de Casimierz et nous avons dû prendre les clés sur la place centrale de Cracovie, pour remettre les clés : une boîte dédiée c'était aussi problématique d'accès. la clé de la porte d'accès à l'immeuble est grippée = difficile à ouvrir.
Opmerking van Hotelbeheer
4 sep. 2018 door Joanna KolodziejczykHotelbeheer
Dear Isabelle. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our technical management. We do hope you give us another chance as we will definitely improve our services. Kind Regards, Joanna Kolodziejczyk
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