Op basis van 769 geverifieerde beoordelingen
3,8 Hygiëne kamer
3,8 Service & personeel
3,7 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 13 okt. 2010 op Hotels
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
They were remodeling rooms and everyone had to stay on the second floor. They said second floor rooms were already remodeled. NOT! Shower was broke, husband had to fix toilet, ice machine was broke, no cups, and refrigerator made noise all night. For breakfast your choice was Fruit Loops and mini muffins with coffee or orange juice.
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager
door een geverifieerde reiziger uit Trinity
Geplaatst op 27 mrt. 2024
Hotel was under construction and limited access to amenities
Opmerking van Hotelbeheer
28 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Joe,Thank you for your feedback. We apologize for any inconvenience caused by the construction work and limited access to amenities during your stay. We understand how this can impact your experience and appreciate your understanding. We strive to improve our facilities for our guests' comfort, and we hope to welcome you back in the future to enjoy our enhanced amenities.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 18 jan. 2024
Opmerking van Hotelbeheer
20 jan. 2024 door Hotel ManagerHotelbeheer
Dear Richard,Thanks for choosing our hotel for your stay and the 5 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 12 jan. 2024
Opmerking van Hotelbeheer
16 jan. 2024 door Hotel ManagerHotelbeheer
Dear Shekeisha,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 30 dec. 2023
Opmerking van Hotelbeheer
1 jan. 2024 door Hotel ManagerHotelbeheer
Dear Dwaine,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us, and we greatly appreciate your support. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
NICE LOCATION, BUT BELOW STANDARD HOTEL
Geplaatst op 11 dec. 2023 op HotelsTHE ROOM WAS VERY NOISY. YOU COULD HEAR PEOPLE WALKING ALL NIGHT UPSTAIRS AND IN THE HALL. THE HOT WATER WAS NOT WORKING HOWEVER THEY DID A TEMP FIX AND THE WATER DRIPPED ALL NIGHT. THE HOUSEKEEPING SERVICE WAS EXCELLENT. THE BREAKSFAST WAS ONLY COLD MUFFINS AND CERERAL NO FRUIT OR TEA
Opmerking van Hotelbeheer
12 dec. 2023 door Hotel Manager.Hotelbeheer
Dear Dana,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better waySincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 9 dec. 2023 op Travelocity
Opmerking van Hotelbeheer
12 dec. 2023 door Hotel Manager.Hotelbeheer
Dear victoria,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
door een geverifieerde reiziger uit Carman
Geplaatst op 1 dec. 2023
Good coffee.
Opmerking van Hotelbeheer
5 dec. 2023 door Hotel ManagerHotelbeheer
Dear Sherry,Thank you for your feedback. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 20 nov. 2023 op Hotels
Opmerking van Hotelbeheer
28 nov. 2023 door Hotel ManagerHotelbeheer
Dear Joseph,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
