Een binnenzwembad, een seizoensgebonden buitenzwembad

Beoordelingen van EPIC SANA Lisboa Hotel

5 out of 5
EPIC SANA Lisboa Hotel
Av. Engenheiro Duarte Pacheco 15, Lisbon

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 797 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 158 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 1000 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,6/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gerard

Reisde met partner
Top hotel. Super ontbijt. Zeer service gericht personeel.
5 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 9 jan 2024
Dear Mr. Gerard,Thank you for taking time to post about your most recent stay at EPIC SANA Lisboa Hotel. We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 – Uitstekend

Katelijne

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 28 dec 2023
Dear Ms./Mrs. Katelijne,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how your stay was EPIC.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon.Best Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Erwin van

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zalige luxe, zeer goed ontbijt.
3 nachten verbleven in juli 2023
Reactie van EPIC SANA Lisboa op 24 jul 2023
Dear Erwin van,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Henricus Willem

2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtig hotel,Schitterende bloemen overal. Design toiletten,veel liften,met glas naar buiten,en.kunststukken in de hal. Zeer behulpzaam,vriendelijk personeel,
3 nachten verbleven in juni 2022
Reactie van Hotel EPIC SANA Lisboa op 14 jun 2022
Dear Mrs. Maria, Thank you for taking time to post about your most recent stay at EPIC SANA Lisboa Hotel. We are glad to see that we can match your expectations and provide you an EPIC stay with EPIC experiences. We are looking forward to welcome you soon. Best Regards, Olivier Mencucci, General Manager.

10/10 – Uitstekend

Sander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2022

8/10 – Goed

Huub

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Goed hotel, super ontbijt. Staat van de kamer voel tegen, zeker geen 5 sterren. Onze kamer ( 720 ) had elektrische gordijnen die half los hingen en glasgordijn werkte niet. Wasbak was gescheurd en lekte gewoon
4 nachten verbleven in februari 2022
Reactie van Hotel EPIC SANA Lisboa op 23 feb 2022
Dear guest huub1966, Thank you very much for your preference in our EPIC SANA Lisboa Hotel. We apologize for the inconvenience caused with the curtains and the bathroom. We checked and the bathroom is in good condition, maybe on your next visit we can together find out the conditions of the room. We are happy to see that our breakfast service and comfortable bed match your expectations. We look forward to welcoming you soon for more EPIC experiences. Best Regards, Oliver Mencucci, General manager.

10/10 – Uitstekend

Pieter Johannes

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel was echt super. Alles klopt ! Heerlijk, ik ga hier zeker naar terug :-)
2 nachten verbleven in augustus 2019
Reactie van EPIC SANA Lisboa op 26 aug 2019
Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience with us and for giving us your feedback. We were glad to read your kind words and to see that we matched your expectations and provided you an EPIC stay and experiences. Thank you so much for sharing your kind comments about your EPIC Sana experience. We look forward to welcoming you back to EPIC SANA Lisboa, for another EPIC stay. Kind Regards, Olivier Mencucci, General Manager.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super hotel, werkelijk alles klopt. Ik ga hier zeker naar terug. Uitmuntend !
1 nacht verbleven in augustus 2019
Reactie van EPIC SANA Lisboa op 23 aug 2019
Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience with us and for giving us your feedback. We were glad to read your kind words and to see that we matched your expectations and provided you an EPIC stay and experiences. Thank you so much for sharing your kind comments about your EPIC Sana experience. We look forward to welcoming you back to EPIC SANA Lisboa, for another EPIC stay. Kind Regards, Olivier Mencucci, General Manager.

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The overall styling/decoration of the hotel looks very nice and appealing. Our room had multiple deficiencies. - Multiple stains on the carpet, some significantly larger than others. - The curtains did not close properly, since the connection with the rail was broken and we had to manually fix it every night. - There were several relatively large signs of black mold in the shower. - Worst of all was that we could not turn off our bathroom lights for three consecutive nights. Had to call reception to send someone to address it. One night someone had to come back three times to fix it again!! These points unfortunately bring me to the conclusion that this was not worth the price and/or the 5 stars. For that I think everything should have been perfect.
4 nachten verbleven in augustus 2019
Reactie van EPIC SANA Lisboa op 19 aug 2019
Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. We were saddened to read that your experience with us was not as enjoyable as you expected. In first instance we apologize for the disappointment caused. We would like to guarantee you that this is not has part of our usual high standards of service. We will share your experience with our team for them implement new actions for improve and assure you that next time you return this not happen again. Thank you very much for taking the time to share your experience and help us to improve for your better experience. We are looking forward to welcome you soon to EPIC SANA Lisboa. Kind Regards, Olivier Mencucci, General Manager.

8/10 – Goed

Alwin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Epic Sana is een schoon en zakelijk hotel. Het ontbijt is zeer goed. Luxe en smakelijk. De kamers zijn voldoende ruim, met een fijne badkamer. Tijdens ons verblijf was het gordijn en het koffiezetapparaat kapot. Dit werd snel vervangen en we konden een andere kamer krijgen. Het zwembad is klein, maar voldoende. De ligbedden bij het zwembad zijn heel luxe. Soms moet je wel even wachten op een plekje, maar er zijn voldoende loungestoelen. Het hotel is niet ideaal gelegen. We hebben vaak een Uber besteld. Voor 5/6 euro zit je dan in de stad.
4 nachten verbleven in juni 2019
Reactie van EPIC SANA Lisboa op 17 jun 2019
Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience with us and show us how EPIC we went with you. We are glad to read your kind words and see that we can match your expectations and provide you an EPIC stay with EPIC experiences. We are looking forward to welcome you soon to EPIC SANA Lisboa for more EPIC stays. Kind Regards, Olivier Mencucci, General Manager.

8/10 – Goed

Claudia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Saune wurde mit Badekleidung und ohne Handtuch von allen benutzt, und es wurde sich zum Teil im Pool abgekühlt. Kein richtig kaltes Wasser.
5 nachten verbleven in maart 2024
Reactie van EPIC SANA Lisboa op 25 mrt 2024
Sehr geehrte Frau Claudia, vielen Dank für Ihre Präferenz in unserem EPIC SANA Lisboa Hotel. Wir wissen, wie wichtig es ist, dass sich ein Gast wie zu Hause fühlt und versuchen, seinen Aufenthalt so angenehm wie möglich zu gestalten, und wir freuen uns zu wissen, dass uns das gelungen ist! Ihre Kommentare wurden an unser Managementteam weitergeleitet, damit wir die notwendigen Maßnahmen zur Verbesserung des Service ergreifen können. Wir freuen uns darauf, Sie bald für weitere EPIC-Aufenthalte begrüßen zu dürfen. Mit freundlichen Grüßen, Olivier Mencucci, General Manager.

2/10 – Ontzettend slecht

Oscar, Falls Church

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They ripped me off literally $380 euros for a guided tour. Unbelievable the driver just parked his car and smoked. Hotel would not do anything. Do not go there!
4 nachten verbleven in maart 2024
Reactie van EPIC SANA Lisboa Hotel op 25 mrt 2024
Dear Mr. Oscar, We would like to thank you for choosing EPIC SANA Lisboa for your stay. We were saddened to read that your experience with us has not been as enjoyable as you had hoped due an external service. Firstly, we apologize for the disappointment we have caused you. We would like to assure you that this does not comply with our usual high-standards. We will share your experience with our partnership in order to implement new actions of improvement and assure you that the next time you return, the service will match your expectations. Thank you very much for taking the time to share your experience, as it is crucial to bettering our services.We truly hope the remaining of your stay is more enjoyable. Kind Regards, Olivier Mencucci,General Manager.

10/10 – Uitstekend

Sima

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff, amenities, breakfast, location
3 nachten verbleven in maart 2024
Reactie van EPIC SANA Lisboa Hotel op 25 mrt 2024
Dear guest Sima,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback. In addition to the great amenities and privileged location, we invest in providing our guests with excellent service.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards, Olivier Mencucci,General Manager.

10/10 – Uitstekend

Lilly, Boise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and friendly staff.
1 nacht verbleven in maart 2024
Reactie van EPIC SANA Lisboa op 12 mrt 2024
Dear Ms. Lilly,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks for the stay
3 nachten verbleven in maart 2024
Reactie van EPIC SANA Lisboa op 12 mrt 2024
Dear Mr. James,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Melike

2 nachten verbleven in februari 2024
Reactie van EPIC SANA Lisboa Hotel op 25 mrt 2024
Dear Ms./Mrs. Melike,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Jack, London

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, good location, great staff
4 nachten verbleven in februari 2024
Reactie van EPIC SANA Lisboa op 28 feb 2024
Dear Mr. Jack,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

isabel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best we have stayed at
1 nacht verbleven in februari 2024
Reactie van EPIC SANA Lisboa op 25 feb 2024
Dear Ms. Isabel,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Maria

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bueno el hotel muy limpio, el personal excelente Las habitaciones buenas, pero las camas o los colchones para mi gusto muy duros deben mejorar los colchones
1 nacht verbleven in februari 2024
Reactie van EPIC SANA Lisboa Hotel op 23 feb 2024
Estimada Sra. Maria,Nos gustaría agradecerle por elegir EPIC SANA Lisboa Hotel para su estadía. Estamos muy contentos de que hayas disfrutado de nuestro hotel y servicio, y tenido una gran experiencia con nosotros. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Saludos cordiales,Olivier Mencucci,Diretor-General.

10/10 – Uitstekend

Erika

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EPIC SANA Lisboa Hotel is a fantastic and extraordinary property. The staff were amicable and accommodating to my needs. Everything was perfect! The breakfast was amazing with so many options to choose. Special thanks to Andres and Rodrigo for EXCELLENT customer service. I will return again and again. Expedia, thank you for the awesome partnership with this hotel.
3 nachten verbleven in februari 2024
Reactie van EPIC SANA Lisboa op 21 feb 2024
Dear Ms. Erika, We would like to thank you for choosing our EPIC SANA Lisboa Hotel. We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the quality of our restaurant, our rooms and the professionalism of our team. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci, General Manager.

10/10 – Uitstekend

Maria

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La atención del personal es inmejorable, volvería a repetirlo, todos los consejos que le pedimos al personal del hotel fueron buenos
2 nachten verbleven in februari 2024
Reactie van EPIC SANA Lisboa op 20 feb 2024
Estimada Sra. Maria,Muchas gracias por su preferencia en nuestro EPIC SANA Lisboa Hotel.Estamos muy contentos de saber que en general disfrutó de su estancia en nuestro Hotel, en particular nuestro equipo. Esperamos proporcionarle una excelente estancia y momentos inolvidables en su próxima visita. Saludos cordiales, Olivier Mencucci,General Manage

10/10 – Uitstekend

maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location
2 nachten verbleven in februari 2024
Reactie van EPIC SANA Lisboa op 7 feb 2024
Dear Ms. Maria,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the location. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci,General Manage

10/10 – Uitstekend

Phyllis

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful establishment offering excellent services.
Reactie van EPIC SANA Lisboa Hotel op 4 feb 2024
Dear guest Phyllis,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the quality of our establishment and the professionalism of our team. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci,General Manager.

10/10 – Uitstekend

Anwuli

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stylish hotel with friendly staff and a lush breakfast.
1 nacht verbleven in januari 2024
Reactie van EPIC SANA Lisboa op 30 jan 2024
Dear Mr./Mrs. Anwuli,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

EDUARDO ALMEIDA E DIAS DE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van EPIC SANA Lisboa op 25 jan 2024
Caro Sr. Eduardo Almeida Dias,Agradecemos a sua preferência no nosso Hotel EPIC SANA Lisboa.Muito obrigado pela sua excelente pontuação e também pelas amáveis palavras dirigidas à nossa equipa e ao nosso serviço.Desejamos voltar a recebê-lo em breve para mais estadias épicas.Atenciosamente,Olivier Mencucci,Diretor-Geral.

8/10 – Goed

Henrik

4 nachten verbleven in januari 2024
Reactie van EPIC SANA Lisboa Hotel op 4 feb 2024
Dear Mr. Henrik,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 – Uitstekend

Heiko, Steinen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in januari 2024
Reactie van EPIC SANA Lisboa Hotel op 9 jan 2024
Dear Mr. Heiko,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Cesar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 9 jan 2024
Dear Mr. CesarThank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Peggy

1 nacht verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 9 jan 2024
Dear Mr./Mrs. Peggy,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Khalil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 9 jan 2024
Dear Mr. Khalil,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

adalberto

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 5 jan 2024
Dear Mr. Adalberto,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Farshad

1 nacht verbleven in december 2023
Reactie van EPIC SANA Lisboa op 25 jan 2024
Dear Mr. / Ms. Farshad,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

adalberto

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 5 jan 2024
Dear Mr. Adalberto,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Yihong, HAMDEN

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Modern hotel.
1 nacht verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 28 dec 2023
Dear Mr. Yihong,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

Yishu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reception desk was very warm and friendly. The place was clean and nice. Quiet and convenient. I'll book the hotel again if I go back to Lisbon.
2 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 27 dec 2023
Dear Mr. Yishu,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to read your kind words adressing to our team and service.Our goal is to provide EPIC stays with EPIC experiences and we are happy to see that we provided it to you.We are looking forward to welcome you soon for more EPIC stays.Best Regards,Olivier Mencucci,General Manager.

10/10 – Uitstekend

adalberto

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 27 dec 2023
Caro Sr. Adalberto,Agradecemos a preferência no nosso Hotel EPIC SANA Lisboa.Muito obrigado pelo tempo despendido em pontuar a sua experiência connoscos.Ficamos felizes por ver que correspondemos às suas expectativas e, que proporcionámos uma estadia com experiências épicas.Desejamos voltar a recebê-lo em breve para mais momentos marcantes.Atenciosamente,Olivier Mencucci,Diretor-Geral.

8/10 – Goed

Atasha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here for a week and overall enjoyed the stay. We got upgraded to a suite above the level that we initially booked, which was great. The welcoming staff were great and overall we had a nice time and breakfast was a pleasant experience (though could have more variability. it's basically the same thing every day). The room was very comfortable. I'm used to having a personal concierge when staying at a 5-star hotel, so that was missing and could have made the experience a little nice a the price point.
5 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 27 dec 2023
Dear Ms./Mrs. Atasha,We would like to thank you for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded! Next time please ask for our concierge that are always available to show you the best options. We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Erinomainen palvelu, katumelua
Hyvä hotelli, erinomainen palvelu. Liikenteen melua ympäri vuorokauden. Sijainti korkean mäen päällä voi jollekin olla hankala.
4 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 27 dec 2023
Dear Guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us our experience.We are glad to see that we can match your experience and provided you an EPIC stay.We are looking forward to welcome you soon.Best Regards,Olivier Mencucci,General Manager.

4/10 – Matig

Sona

Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 5 jan 2024
Dear Ms./Mrs. Sona,On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay. We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.If you are available, and of course, willing to share more information with us personally, please do send us an email to info.lisboa@epic.sanahotels.com with your contact details, so we can contact you immediately. Since these reports arent common at all and do not match our service standards we would like to know if you had the opportunity to talk with someone of our team for help you and improve in a real time your experience.In any case we will share your comments with the hole team and have will most definitely embark upon a process of quality improvement and in-house training, which will limit similar future failures. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci General Manager.

6/10 – Redelijk

LUCIANO

1 nacht verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 27 dec 2023
Dear Mr. Luciano,On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay. We were saddened to see that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.If you are available, and of course, willing to share more information with us personally, please do send us an email to info.lisboa@epic.sanahotels.com with your contact details, so we can contact you immediately. Since these reports arent common at all and do not match our service standards we would like to know if you had the opportunity to talk with someone of our team for help you and improve in a real time your experience.We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci General Manager.

10/10 – Uitstekend

Rejane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel Maravilhoso!
Hotel incrível, apartamento muito confortável, café da manhã excepcional e atendimento impecável. Gostei muito e voltaria.
3 nachten verbleven in december 2023
Reactie van EPIC SANA Lisboa Hotel op 27 dec 2023
Cara Sra. Rejane,Agradecemos a sua preferência no nosso Hotel EPIC SANA Lisboa.Muito obrigada pelo tempo despendido em partilhar connosco a sua experiência.Ficamos felizes por ver que correspondemos às suas expectativas e, proporcionámos uma estadia com experiências épicas.Desejamos voltar a recebê-la em breve para mais estadias marcantes.Melhores cumprimentos,Olivier Mencucci,Diretor-Geral.

8/10 – Goed

Gaurang

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Rooms were ok. Lot of broken things glued together and black mold in bathrooms. Not a 5 star hotel. Breakfast buffet was top notch and room service was excellent. Overall excellent service but facilities and rooms need improvement to seem 5 star.
2 nachten verbleven in november 2023
Reactie van Oliver Mencucci op 29 nov 2023
Dear Mr. Gaurang,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We were saddened to read that your experience with us was not enjoyable as you expected.We guarantee that the points referred to, both inherent to the cleaning and maintenance, will be referred directly to our managers, in order to correct and avoid such occurrences, as we aim to maximize the satisfaction of our customers and we want to offer a excellent service.We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Best Regards, Olivier Mencucci,General Manager.

10/10 – Uitstekend

JANINE

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantástico
O hotel é muito agradável, lindo, limpo e atende a todas as expectativas. Café da manhã delicioso em ambiente requintado e muito agradável. Serviço impecável.
2 nachten verbleven in november 2023
Reactie van EPIC SANA Lisboa Hotel op 21 nov 2023
Cara Sra. Janine,Agradecemos a preferência no nosso Hotel EPIC SANA Lisboa.Muito obrigado pelo tempo despendido em partilhar connosco a sua experiência.Ficamos gratos por ver que correspondemos às suas expectativas e, que proporcionámos uma estadia com experiências épicas.Desejamos voltar a recebê-la em breve para mais momentos marcantes.Atenciosamente,Olivier Mencucci,Diretor-Geral.

10/10 – Uitstekend

Geir

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van EPIC SANA Lisboa op 20 nov 2023
Dear guest Geir,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

4/10 – Matig

GONCALO

1 nacht verbleven in november 2023
Reactie van EPIC SANA Lisboa Hotel op 21 nov 2023
Estimado hóspede Gonçalo, Em nome de toda a equipa do EPIC SANA Lisboa lamentamos que a sua experiência não tenha correspondido às suas expectativas. Queira por favor desde já, aceitar as nossas desculpas. Gostaríamos, caso esteja disponível para o fazer, que nos enviasse os seus contactos para que o possamos contactar de forma a averiguar o que realmente levou ao seu descontentamento. O nosso objetivo é proporcionar-lhe estadias com experiências épicas. Deixe-nos mostrar-lhe como podemos melhorar e garantir uma estadia memorável num futuro próximo. Desejamos voltar a recebê-lo em breve no EPIC SANA Lisboa para uma estadia que corresponda aos nossos mais altos padrões de standard e especialmente às suas expectativas. Atenciosamente, Olivier Mencucci, Diretor-Geral.

10/10 – Uitstekend

Alvin K

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location
2 nachten verbleven in november 2023
Reactie van EPIC SANA Lisboa op 19 nov 2023
Dear Mr.Alvin K. ,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.