Geplaatst op 10 jan. 2024
Everything about this hotel was really quite nice, except the sink in my bathroom didn't drain (room 704). I asked them to fix it, and someone came, but it still didn't drain after that. They clearly knew this was a problem when I called to have it fixed, so I question why they would offer a room in this condition. I would stay here again, but next time I would check all facilities before settling in and request another room if everything wasn't in working order.
Opmerking van Hotelbeheer
13 feb. 2024 door Tânia CostaHotelbeheer
Dear Mrs Lisa,We are grateful for your preference and for sharing your experience in our Melia Lisboa Oriente. We are very sorry for the issues you had during your stay and we sincerely apologize. Keep in mind that everything necessary will be done so that this type of situation does not recur in the future.Hoping to receive you in the future.Best regards