Exterieur

Beoordelingen van Thistle London Piccadilly

4 out of 5
Thistle London Piccadilly
Coventry Street, London, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 499 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 358 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1003 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marielle

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024

8/10 – Goed

gerarda martina, fransisca maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel op een top locatie. Ruime kamer (suite), netjes en schoon. vriendelijk personeel en prima ontbijt.
3 nachten verbleven in oktober 2022
Reactie van Rachid op 6 nov 2022
Dear MartinaThank you very much for your feedback regarding your recent stay with us at Thistle Piccadilly.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We look forward to welcoming you back in the future

8/10 – Goed

Pieter

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Minder goed: het ontbreken van een restaurant-funktie.
2 nachten verbleven in oktober 2022
Reactie van Reception Team op 20 okt 2022
Dear Pieter,Thank you for taking the time to feedback on your recent stay with us. We do hope to welcoming you back in our hotel in the near future.Warm regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super aardig personeel, een hele mooie kamer op een toplocatie
1 nacht verbleven in december 2018
Reactie van Paul D op 21 dec 2018
Dear Anonymous, Thank you for your 5* review. Kind regards, Paul D

8/10 – Goed

Jo, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top locatie
Echt een aanrader! top locatie, mooi hotel, kamer is netjes en schoon.
1 nacht verbleven in september 2018
Reactie van Tatiana op 24 sep 2018
Dear Jo, Thank you for your review. I'm delighted you had a great stay with us and enjoyed our central location. We look forward to welcoming you back for a future visit. Kind regards, Tatiana

8/10 – Goed

MASAMICHI

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
清潔です。ただ設備はやや貧弱。それを補ってあまりある利便性。どこに行くのも便利。ナショナルギャラリーもバッキンガム宮殿も徒歩圏。スーパーも近くにあります。短い滞在にはピッタリ。おすすめです。
2 nachten verbleven in april 2024
Reactie van Md Didar Alam op 12 apr 2024
親愛なる正道、貴重なご意見ありがとうございました。素晴らしいご滞在をありがとうございました。今後、満足のいくサービスを提供する機会をまたお与えいただければ幸いです。

10/10 – Uitstekend

Simon

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel in the theatre district.
1 nacht verbleven in april 2024
Reactie van Pierluigi - Front Office Manager op 8 apr 2024
Dear Simon,Thanks for this great review! I am happy to hear that your stay was great and I hope to see you soon for another great experience!Kind Regards,Pierluigi

4/10 – Matig

Taina

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived at the hotel on the first night and found no shampoo or body soap in our bathroom. We had to use hand soap instead. It was very frustrating.
3 nachten verbleven in maart 2024
Reactie van Pierluigi - Front Office Manager op 8 apr 2024
Dear Taina,Thanks for your review. I am sorry to hear that your stay was disappointing. Our team at Front Desk is 24/7 and always happy to assist you with your enquiries. I hope they gave you assistance. I am confident this situation will not occur again in the future, and I hope to welcome you back to show you the true standards of our property.Sincerely,Pierluigi

8/10 – Goed

camilla

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
it is a 4 star hotel, has no minibar, has no restaurant or coffe shop that works later in the evening, no room service. If you want some roomservice it is by the coffeshop Costa. Do not understand the 4 stars. Anyway, rooms are ok but small, the location of the hotel i very good. Bathroom is tiny, very very small. Not a lot of soap there, no lotion, nothing more than handsoap, an empty showersoap and a hair conditioner. For the location it is worth a 4 star but otherwise it's a 3 star hotel.
4 nachten verbleven in april 2024
Reactie van Pierluigi - Front Office Manager op 8 apr 2024
Dear Camilla,Thanks for this review. I am glad to hear that your experience was nice and I am sorry to hear that you found the room disappointing. Unfortunately, not all our categories feature a minibar as no essential requirement for our rooms, and the team at the front desk is always happy to assist you with your enquiries. Regardless, I hope to welcome you back for another pleasant experience in London.Kind Regards,Pierluigi

10/10 – Uitstekend

Angelika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Lage der Unterkunft ist perfekt. Direkt an der U-Bahn Station Piccadelly Circus. Viele Sehenswürdigkeiten auch zu Fuß erreichbar. Personal des Hotels sehr zuvorkommend. Würde jederzeit wieder dort hingehen.
4 nachten verbleven in maart 2024
Reactie van Didar op 30 mrt 2024
Liebe Angelika, vielen Dank für dein Feedback. Wir freuen uns sehr zu hören, dass Sie einen wunderbaren Aufenthalt bei uns hatten. Wir freuen uns auf Ihren Besuch

10/10 – Uitstekend

Helgi

3 nachten verbleven in maart 2024
Reactie van Md Didar Alam op 12 apr 2024
Dear Hegli, Thank you for your valuable feedback. It is my pleasure to hear that you had wonderful stay with us. Thank you for such a score. We are looking forward to seeing you soon.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was lovely and very quiet despite the central lication, it was perfectly located for theatres and restaurants
1 nacht verbleven in maart 2024
Reactie van Natallia op 24 mrt 2024
Dear Karen. Thank you for your feedback. I am happy to hear that you enjoyed our fantastic location. We are looking forward to seeing you soon. Kind regards, Natallia

10/10 – Uitstekend

Luca

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un’ottima esperienza. Situato nel cuore del centro, a 2 passi da Leicester Square e Piccadilly Circus, l'hotel offre una posizione ideale per esplorare la città, vicino a numerose linee autobus e alla Piccadilly Line. La camera (tripla) era all’ultimo piano ed era davvero spaziosa, confortevole e insonorizzata davvero bene. Il personale è stato davvero gentile e disponibile; quando ho avuto un problema con la corrente elettrica durante la notte, mi hanno prontamente sistemato in un'altra stanza in modo che potessi utilizzare il phon e i caricatori senza alcun disagio. Il rapporto qualità-prezzo è vantaggioso, considerando la posizione centrale e la modernità dell'hotel. La pulizia delle camere è ok, garantendo un soggiorno confortevole e piacevole. Consiglio vivamente l'Hotel Thistle Piccadilly a chiunque cerchi un alloggio conveniente e di qualità a Londra.
3 nachten verbleven in maart 2024
Reactie van Didar op 15 mrt 2024
Caro Luca, Grazie per il tuo feedback in merito al tuo recente soggiorno con noi. È un piacere per me sapere che ti è piaciuto il tuo soggiorno con noi. La nostra prima priorità è rendere felice ciascuno dei nostri ospiti e rendere il loro soggiorno degno di nota. Non vediamo l'ora di rivedervi. Cordiali saluti, Md Didar Alam

8/10 – Goed

Duane, Calgary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very handy to the West End theatres and restaurants. Perfect location!
4 nachten verbleven in februari 2024
Reactie van Rachid op 5 mrt 2024
Dear DuaneI am delighted that the team went out of their way and contributed to a great stay in London.

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice budget hotel at the right price.
1 nacht verbleven in februari 2024
Reactie van Rachid op 5 mrt 2024
Dear AndrewIt is great to read that you had an enjoyable stay with us and we look forward to welcoming you back in the near future!Kind of regards

6/10 – Redelijk

Marcela

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Location is the best. However staff was not that helpful, neither kind, while check in and check out. They never clean the room. A little bit noisy.
2 nachten verbleven in februari 2024
Reactie van Pierluigi - Reception Team op 26 feb 2024
Dear Marcela,Thanks for your review. I am glad to hear that you enjoyed our location. However, I am sorry to hear that the staff was not up to standards, and I hope to welcome you back to show you the real standards of our team.Kind Regards,Pierluigi

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was in a great location, the room amenities were adequate.
Reactie van Pierluigi - Reception Team op 26 feb 2024
Dear John,Thanks for your superb score! I am happy to hear that you enjoyed our amazing location, and we look forward to welcoming you back for another exceptional experience.Kind Regards,Pierluigi

8/10 – Goed

Julie, lansing

5 nachten verbleven in januari 2024
Reactie van Natallia op 24 mrt 2024
Thank you for your feedback. I am happy to hear that you enjoyed our fantastic location. We are looking forward to seeing you soon. Kind regards, Natallia

6/10 – Redelijk

Lucy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Bed shook every time someone moved and pillows were awful lumpy and other flat. Extremely clean room and bathroom. Great location.
Reactie van KS op 2 feb 2024
Dear Lucy Thank you for your staying at Thistle Piccadilly HotelI am great to hear that you found the hotels location so convenient during your visit to London.I am sorry that we did not meet all of your expectations.

8/10 – Goed

Nakagomi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are a little more spacious than average in central London
2 nachten verbleven in januari 2024
Reactie van KS op 28 jan 2024
Dear NakagomiIt is always a pleasure knowing that our guests are satisfied with our services and facilities.

8/10 – Goed

Juliet

Positief: Personeel en service
Theatre break
Great location, friendly staff but condition of room and quality of breakfast could do with upgrading
1 nacht verbleven in januari 2024
Reactie van Md Didar Alam op 26 jan 2024
Dear Juliet, We really appreciate you for your valuable feedback. it is my pleasure that your found our location in great and convenient place and your also found our staffs very friendly. We always try our best to deliver standard customer service to our guest to sure they are happy staying with us. I am really apologized to hear that the room and food quality were not up to the mark. Please accept my sincere apologies for the inconvenience. I have taken a note of your feedback and share with management so that we can bring changes in future. I will appreciate you if you come back once again to stay with us and we will of course try our best to make your stay memorable on this occasion. We are looking forward seeing you soon. Best regards, Md Didar Alam

10/10 – Uitstekend

PAMELA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is at the heart of it all. Situated in between Piccadilly and Trafalgar means you can get to most things in the heart of London easily. Highly recommend for location alone, but room was nice and staff were great. We were on the 7th floor (top) and had great views and no noise, which was surprising because it’s a busy corner.
4 nachten verbleven in januari 2024
Reactie van Md Didar Alam op 19 jan 2024
Dear Pamela, Thank you so much for your time to write your feedback regarding your stay with us at Thistle Piccadilly. It is my pleasure to hear that you had wonderful stay with us. Specifically, you liked the room and the amenities inside the room. And you found our hotel in convenient place where all facilities are nearby your hand. It is great to hear that our staff was amazing. We will appreciate you if you come back again and get another superior experience with us. We cannot wait to see you with us once again. Best regards,Md Didar Alam

6/10 – Redelijk

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right in the centre of the buzzing west end. Good hotel, not so grand as the publicity photo but functional for a London break. Would recommend.
2 nachten verbleven in januari 2024
Reactie van Md Didar Alam op 26 jan 2024
Dear David, Thank you for your valuable feedback. It is really great to hear that you found our location in great and convenient place. We will appreciate if you come back once again to have another great experience with us. We are looking forward to seeing you soon. Best regards, Md Didar Alam

8/10 – Goed

J

1 nacht verbleven in januari 2024
Reactie van Md Didar Alam op 26 jan 2024
Dear Guest, We really appreciate for your valuable feedback regarding your recent stay with us at Thistle Piccadilly. I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.Best regards, Md Didar Alam

8/10 – Goed

A

Positief: Netheid, personeel en service en comfort kamer
Observations.
The shower door did not close fully so water went all over the floor after shower. Disappointed that the hotel still advertises a bar resteraunt even though they no longer have either.
2 nachten verbleven in januari 2024
Reactie van Md Didar Alam op 10 jan 2024
Dear A, We really appreciate your for your time to provide your valuable feedback regarding your recent stay with us at Thistle Piccadilly. I regretfully feel sorry that you did not enjoy your stay with us. Specially, you had to face maintenance issue during your stay. Please accept my sincere apologies for the inconveniences caused. On top of that, regarding the advertisement on our website about bar, I have already taken a note and will pass it to higher management to resolve the issue. I will appreciate you if you give us another chance to meet your expectation. We are looking forward to seeing you soon.

8/10 – Goed

David

1 nacht verbleven in januari 2024
Reactie van Md Didar Alam op 26 jan 2024
Dear David, We really appreciate for your valuable feedback regarding your recent stay with us at Thistle Piccadilly. I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.Best regards, Md Didar Alam

10/10 – Uitstekend

Christian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mitten drin statt nur dabei! 8-)
1 nacht verbleven in januari 2024
Reactie van Rachid op 8 jan 2024
Dear ChristianIt is great to read that you had an enjoyable stay with us and we look forward to welcoming you back in the near future!Kind of regards

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Rachid op 8 jan 2024
Dear DavidIt is great to read that you had an enjoyable stay with us and we look forward to welcoming you back in the near future!

8/10 – Goed

Christine

Reisde met familie
Reception was really friendly, room looked lovely. Not very comfortable beds or pillows. Air conditioning very noisy!
1 nacht verbleven in januari 2024
Reactie van Rachid op 8 jan 2024
Dear ChristineIt is great to read that you had an enjoyable stay with us and we look forward to welcoming you back in the near future!

8/10 – Goed

Meghan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and room was clean and the staff was friendly. For being in the middle of the circus, I didn't hear any street noise. It's also a central location.
Reactie van Rachid op 8 jan 2024
Dear MeghanIt is great to read that you had an enjoyable stay with us and we look forward to welcoming you back in the near future!

10/10 – Uitstekend

Shun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is perfect. Staff are all friendly and helpful. Room is far better than I expected. I fully recommend this hotel. I will stay again in the future.
4 nachten verbleven in december 2023
Reactie van Md Didar Alam op 7 jan 2024
Dead Shun, We really appreciate you for your valuable feedback regarding your recent stay with us at Thistle piccadilly. We are absolutely delighted to hear that you enjoyed your stay with us and had a wonderful moment with us. Specially, you are happy with our customer service and the room was above your expectations. We are so happy to hear that you are willingly to come for another great experience. We are looking forward to seeing you soon.

2/10 – Ontzettend slecht

oceane

Negatief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van Md Didar Alam op 26 jan 2024
Dear Oceane, I am sorry to read that you had an unsatisfactory stay and experienced the mentioned issues. This is very disappointing feedback and I will formally investigate the room you stayed in.If you would consider coming back to us, please contact us directly and we will ensure your stay is a better one overall and that you are compensated for your experience.Kind regards, md Didar Alam

10/10 – Uitstekend

Yvonne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location
5 nachten verbleven in december 2023
Reactie van KS op 29 dec 2023
Dear Yvonne Thank you for stay at thistle Piccadilly hotel I am delighted to read that you found the hotel location so convenient during your visit to London.

6/10 – Redelijk

Florim

Reisde met partner
Positief: Personeel en service
5 nachten verbleven in december 2023
Reactie van Md Didar Alam op 26 jan 2024
Dear Florim, Thank you for your review of your stay at Thistle Piccaddily. I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one. Best regards, Md Didar Alam

10/10 – Uitstekend

Amit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, clean, spacious for Americans
Reactie van Rachid op 23 feb 2024
Dear GuestI am delighted that the team went out of their way and contributed to a great stay in London.

8/10 – Goed

Mikko

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Erittäin loistava sijainti
3 nachten verbleven in december 2023
Reactie van KS op 29 dec 2023
Dear MikkoI am delighted to read that you found the hotels location so convenient during your visit to London.

10/10 – Uitstekend

Danielle, Bradford

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed!!! Quiet and very clean, staff helpful and accommodating as I’m a light sleeper my initial room was near elevator and more than happy to re accomodate me. VIP upgraded room too for my gold membership.
1 nacht verbleven in december 2023
Reactie van Management Team op 7 dec 2023
Dear Danielle,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you found our accommodations quiet, clean, and conducive to a good night's sleep. It was our pleasure to assist in ensuring your comfort by re-accommodating your room away from the elevator. We value your loyalty as a Gold member and are thrilled that you enjoyed the VIP upgraded room. We look forward to welcoming you back for another exceptional stay in the future.Warm regardsL/Ourafil Management Team

10/10 – Uitstekend

Magali

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is perfectly located and very clean. The staff are amazing, extremely nice and helpful, especially Ashmid at the reception who offered us a complimentary breakfast on our last day. We will definitely choose this hotel again on our next stay in London
2 nachten verbleven in december 2023
Reactie van Management Team op 7 dec 2023
Dear Magali,Thank you for your fantastic review! We're thrilled that you found our hotel's location convenient and our facilities clean. It's delightful to know that our staff, particularly Ashmid, left such a positive impression by providing exceptional service and a complimentary breakfast to enhance your stay. We're honored by your loyalty and can't wait to welcome you back for another wonderful experience during your next visit to London.Warm regardsL/Ourafil Management Team

6/10 – Redelijk

Sian

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Md Didar Alam op 26 jan 2024
Dear Sian,Thank you for your review of your stay at Thistle Piccadilly. I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.

8/10 – Goed

Gunilla Helén

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Läget helt perfekt, promenadavstånd till det mesta. Fräscha bra, rum med bra badrum. Bra frukost.
3 nachten verbleven in november 2023
Reactie van Management Team op 29 nov 2023
Dear Gunilla Helén,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you found our location perfect, within walking distance of many attractions. We're glad you enjoyed our well-maintained rooms, excellent bathrooms, and our breakfast offerings. We hope to welcome you back for another great stay soon!Warm regardsL/Ourafil Management team

6/10 – Redelijk

Dana

Positief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Md Didar Alam op 26 jan 2024
Dear Dana, Thank you for your review of your stay at Thistle Piccadilly.I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.Best regards, Md Didar Alam

8/10 – Goed

Christian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limited hot water in the shower…
2 nachten verbleven in november 2023
Reactie van Thistle Piccadilly op 23 nov 2023
Dear Christian,Thank you for your feedback. We apologize for any inconvenience caused by the limited hot water in the shower during your stay. We'll strive to ensure a more consistent and enjoyable experience for our guests.Warm regards L/Ourafil Management Team

2/10 – Ontzettend slecht

Patrick

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen
I had already paid for a one night stay with Expedia in advance BEFORE arriving at the hotel. at the end of my stay, the day after, the Hotel charged me AGAIN for the same night. I have therefore been double charged. I have asked the hotel to refund me. But no response so far. PLease have the hotel refund me right now.
1 nacht verbleven in november 2023
Reactie van Management Team op 30 nov 2023
Dear Patrick ,We sincerely apologize for the inconvenience caused by the double charge. Our team is actively looking into this issue. Your patience and understanding are greatly appreciated. Rest assured, we'll resolve this matter as swiftly as possible.Warm regards,L/Ourafil Management Team

8/10 – Goed

Ingegärd

Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in november 2023
Reactie van Thistle Piccadilly op 23 nov 2023
Dear Ingegard , Dear Guest,Thank you for your 8/10 rating! We appreciate your feedback and are thrilled you had a positive experience during your stay. We hope to welcome you back for an even better visit in the future.Warm regards,L/Ourafil Management Team

4/10 – Matig

Adriana

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Todo está muy viejo en el hotel, el desayuno es muy bueno pero las condiciones de las sillas del restaurante y todo el espacio es terrible
2 nachten verbleven in november 2023
Reactie van Management Team op 11 nov 2023
Dear Adriana,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the breakfast; however, we're sorry to learn about your concerns regarding the overall condition of the hotel, including the restaurant's seating.We take your comments seriously and will address these issues promptly to enhance the overall experience for our guests. Your insights are valuable to us, and we appreciate your candid feedback.We hope to have the opportunity to welcome you back in the future, providing a more enjoyable stay.Warm regards,L/Ourafil Management Team

6/10 – Redelijk

Esben

Positief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Management Team op 11 nov 2023
Dear Esben,Thank you for the stellar 5/5 rating! We're thrilled to know you had a fantastic experience during your stay with us. We appreciate your support and hope to welcome you back for another outstanding visit.Warm regards,L/Ourafil Management Team

8/10 – Goed

Fabian

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
H
3 nachten verbleven in november 2023
Reactie van Management Team op 10 nov 2023
Dear Fabian , Thank you for taking the time to leave your feedback and giving us a 4 out of 5 rating. We appreciate your honesty and value your input. We're always striving to improve our services, and your comments are valuable in helping us identify areas where we can do better. We want to ensure your next stay exceeds your expectations.Kind regards L/Ourafil Management Team

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Localização perfeita em Londres
Excelente localização, bom atendimento, quarto pequeno, mas prático.
3 nachten verbleven in oktober 2023
Reactie van Management Team op 8 nov 2023
Dear Maria,Thank you for your positive feedback! We're delighted to hear that you enjoyed our excellent location and appreciated our good service.We understand your comment about the room size and appreciate your understanding. We strive to provide a comfortable stay within our space limitations.We hope to welcome you back in the future and provide you with another enjoyable stay in the heart of London.Warm regards,L/OurafilManagement Team

10/10 – Uitstekend

Jonathan, Macungie

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean hotel, good size rooms, convenient location to attractions and subway, friendly and helpful front desk personnel
3 nachten verbleven in oktober 2023
Reactie van Management Team op 3 nov 2023
Dear Jonathan , Thank you for your kind words and positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. Our team takes great pride in providing clean rooms, convenient amenities, and excellent service. We are pleased to know that our central location and friendly front desk staff contributed to a positive experience during your visit.We appreciate your feedback and look forward to welcoming you back on your next trip.Warm regards,Kind regardsL/Ourafil Management Team

8/10 – Goed

frederic, vence

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'emplacement est idéal en plein piccadilly. Il y a tout se qu'il faut niveau restauration bar et spectacles à proximité. L'équipe de l'hôtel a été très charmant et professionnel. Un seul bémol, la vue de ma chambre 404. Par contre la chambre des enfants 406, magnifique surplombant la rue piétonne.
3 nachten verbleven in oktober 2023
Reactie van Management Team op 3 nov 2023
Dear Frederic, Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed our ideal location in the heart of Piccadilly, with a variety of dining options, bars, and entertainment venues nearby. We're pleased to know that you found our hotel team charming and professional.We appreciate your feedback regarding the room views, and we'll certainly take your comments into consideration as we work to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the near future.Warm regards,L/Ourafil Management Team