Op basis van 1.042 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit Almere
Geplaatst op 30 jan. 2023
Men verwacht dat je tenminste een kopje/thee op de kamer hebt.
Opmerking van Hotelbeheer
1 feb. 2023 door The Sofitel LA TeamHotelbeheer
Dear Sadir,We do apologize for the fact that your stay did not match your expectations. Every room and suites are equipped with a Nespresso coffee maker and a kettle. Please feel free to contact the hotel directly to share what happened and provide us with more details.Best regards,
door een geverifieerde reiziger uit Orlando
Geplaatst op 16 apr. 2024
The staff were very nice, but there was noise during the day from a preschool close by
Opmerking van Hotelbeheer
17 apr. 2024 door The Sofitel LA teamHotelbeheer
Salima,We're glad to hear that you found our staff to be very nice. We apologize for any inconvenience caused by the noise from the nearby preschool during the day. Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future.Best Regards,The Sofitel LA Team
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
I love this place but not sure if I had VIP?
I have yet to be upgraded when I say here but hopefully next time. I love the staff and spa is nice. I will go back for sure!
Opmerking van Hotelbeheer
17 apr. 2024 door The Sofitel LA teamHotelbeheer
We're thrilled to hear that you love our hotel and that you enjoyed your stay, including our staff and spa amenities. We appreciate your loyalty and hope to have the opportunity to welcome you back soon. Best Regards,The Sofitel LA Team
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Todo perfecto
Opmerking van Hotelbeheer
17 apr. 2024 door The Sofitel LA teamHotelbeheer
¡Nos alegra mucho escuchar que todo estuvo perfecto! Si necesitas algo más, no dudes en hacérnoslo saber. ¡Esperamos darle la bienvenida nuevamente pronto!Atentamente,El equipo de Sofitel LA
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
My room leaked during the rain the wall was bubbled out had been for a while had to be mold I couldn’t breathe after the first night moved to another room problem solved
Opmerking van Hotelbeheer
17 apr. 2024 door The Sofitel LA teamHotelbeheer
We're deeply sorry to hear about the inconvenience you experienced with your room during the rain. Your comfort and safety are our top priorities, and we sincerely apologize for any discomfort caused. We're glad to hear that the issue was resolved promptly by moving you to another room. Your feedback is invaluable to us, and we'll take immediate steps to address the situation to prevent any recurrence in the future.Best Regards,The Sofitel LA Team
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
Would’ve been nice to know that their kitchen and room service was shut down during our duration
Opmerking van Hotelbeheer
17 apr. 2024 door The Sofitel LA teamHotelbeheer
We apologize for any inconvenience, please contact us directly so we can discuss this issue further.Best Regards,The Sofitel LA Team
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Excelente ubicación y servicio
Opmerking van Hotelbeheer
17 apr. 2024 door The Sofitel LA teamHotelbeheer
Nos alegra saber que apreciaste nuestra excelente ubicación y servicio. ¡Gracias por tus amables palabras! Esperamos tener el placer de recibirte nuevamente en el futuro.Atentamente,El equipo de Sofitel LA
door een geverifieerde reiziger uit santa maria
Geplaatst op 8 apr. 2024
ONLY PROBLEM WAS TOO NOISY TO NAP DURING DAY
Opmerking van Hotelbeheer
9 apr. 2024 door The Sofitel LA teamHotelbeheer
We're sorry to learn that noise disrupted your ability to relax and nap during the day. Providing a peaceful environment for our guests is a top priority for us, and we regret any inconvenience caused. Had we known about the issue during your stay, we would have been more than happy to address it promptly. Our team is always available to assist with any concerns or requests to ensure our guests' comfort.Please feel free to reach out to us directly if you have any further feedback or if there's anything we can do to enhance your future stays with us. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more serene experience.
door een geverifieerde reiziger uit Melville
Geplaatst op 7 apr. 2024
Great time. Great service.
Opmerking van Hotelbeheer
9 apr. 2024 door The Sofitel LA teamHotelbeheer
Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Super comfortable bed, beautiful bathroom, overall very clean and nice. And I liked the reusable water bottles!
Opmerking van Hotelbeheer
9 apr. 2024 door The Sofitel LA teamHotelbeheer
Thank you for taking the time to leave us a review. We look forward to having you back in the hotel in the near future!
