Op basis van 434 geverifieerde beoordelingen
4,1 Hygiëne kamer
4,3 Service & personeel
4,1 Comfort kamer
3,9 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
You get quite a bit for the price
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
I reserved a non smoking room but the smell of smoke was so heavy in the room. The table had not been wiped down and there was a piece of bar soap that was not the hotels that was left in the shower leaving me to believe it hadn’t been cleaned. I found ashes on the side of the air conditioner which mean ppl had been smoking and that housekeepers didn’t clean the room
Opmerking van Hotelbeheer
17 mrt. 2024 door GMHotelbeheer
Shemika I apologize that your room was not up to your expectations! We are a smoke free property, unfortunately we have guest that do not honor the No Smoking Rule. Please know we try to enforce this rule. Again I do apologize !
door een geverifieerde reiziger
Geplaatst op 15 mrt. 2024
The room was not clean. The chairs for the dining table were so dirty. The tv looked like it was going fall. The floors were at an angle. One of the windows was cracked opened and would not close.
Opmerking van Hotelbeheer
16 mrt. 2024 door Hotel ManagementHotelbeheer
Dear Shawn, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. We hope to serve you again with a better experience! Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 15 mrt. 2024
Opmerking van Hotelbeheer
16 mrt. 2024 door GMHotelbeheer
Amanda Thank you for the survey. I do hope you enjoyed your stay and we see you back real soon
door een geverifieerde reiziger
Geplaatst op 3 mrt. 2024
No frills or decent breakfast.
Opmerking van Hotelbeheer
5 mrt. 2024 door Hotel Management Hotelbeheer
Dear Debbie, Thank you for your feedback. We regret any inconvenience you experienced regarding our breakfast service. We appreciate your valuable feedback, as we are dedicated to maintaining a high standard of service for our guests. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 18 feb. 2024
Breakfast was disappointing however the room was very nice and the bed was comfortable.
Opmerking van Hotelbeheer
16 mrt. 2024 door GMHotelbeheer
I apologize the breakfast was disappointing, thank you for the nice compliment on the room. Look forward to seeing you back soon.
door een geverifieerde reiziger
Geplaatst op 18 jan. 2024
Opmerking van Hotelbeheer
16 mrt. 2024 door GMHotelbeheer
I apologize for whatever your issues were during your stay. I hope you will give us another opportunity in the future for another stay.
door een geverifieerde reiziger
Geplaatst op 30 dec. 2023
door een geverifieerde reiziger
Geplaatst op 21 dec. 2023
Safety
Opmerking van Hotelbeheer
28 dec. 2023 door Hotel Management Hotelbeheer
Dear Devon, We appreciate your emphasis on safety during your stay at Extended Stay America. Providing a secure environment for our guests is a top priority. If you have any specific concerns or suggestions related to safety, please feel free to share them with our staff, as we continuously strive to enhance the well-being of our guests. Thank you for us, and we hope to welcome you back soon!Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 14 dec. 2023 op Hotels
