Op basis van 313 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,5 Service & personeel
4,5 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 16 jun. 2022 op Hotels
ruime nette kamer, aanbod in restaurant kon uitgebreider
Opmerking van Hotelbeheer
16 jun. 2022 door Félix López PérezHotelbeheer
Dear guest,
Thank you for your great feedback. We hope to welcome you back again for another stay here in Occidental Castellana Norte very soon.
Regards,
Félix López Pérez
General Manager
#TravelMakesMeHappy
door een geverifieerde reiziger
Geplaatst op 20 nov. 2021 op Hotels
Opmerking van Hotelbeheer
22 nov. 2021 door Félix López PérezHotelbeheer
Dear Stephane,
We thank you for sharing your experience and look forward to serving you again soon.
Have a nice week,
Félix López Pérez
General Manager
#TravelMakesMeHapy
Aanbevolen
voor Iedereendoor Pablo
Goed hotel. Zakelijke reiziger.
Geplaatst op 13 okt. 2013Ruime kamers. Modern ingericht. Kingsize bed. Afstand centrum Madrid = minpuntje.
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Cama muy confortable, sábanas y toallas estupendas , falta de complementos esenciales, algún sobrecama, bolsa ropa sucia, zapatillas básicas por si olvidos….
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel Management, General ManagerHotelbeheer
Apreciada Carmen, Nos ha encantado tenerle alojada con nosotros y le damos las gracias por el tiempo empleado en dejarnos sus impresiones.Nos alegra saber que encontró la cama muy confortable y que nuestras sábanas y toallas fueron de su agrado. Es una satisfacción para nosotros que la limpieza y el estado del hotel hayan cumplido con sus expectativas, así como el servicio proporcionado por nuestro equipo.Lamentamos que haya echado en falta algunos complementos en su habitación. Apreciamos sus comentarios y tomamos nota de ellos para considerar posibles mejoras en la oferta de amenities. Nuestro objetivo es ofrecer una experiencia completa y satisfactoria a todos nuestros huéspedes.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativas.Un cordial saludo,Hotel Management, General Manager
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
The room temperature was at 18C degrees. a poster of the mandatory reduction on the temperature was posted in the elevators, we have stayed in other hotels in Madrid the last 3 months (2 other), never seen the guest have to suffer cold as in this place, is a misfortune, as the hotel was nice for our purpose we need it.
Opmerking van Hotelbeheer
6 apr. 2024 door Hotel Management, General ManagerHotelbeheer
Dear Maricela,We appreciate that you took the time to share your experience with us.We apologise if your room was not as warm as you would've liked and have considered your comment as we work to ensure the optimum comfort of our guests. On a future occasion please do not hesitate to contact our reception for anything we may do to permit you to fully enjoy your stay among us. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management, General Manager
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
Reception staff very friendly. Restaurant was closed because of Easter weekend and there wasn’t really nothing else close by.
Opmerking van Hotelbeheer
1 apr. 2024 door Hotel Management, General ManagerHotelbeheer
Dear Lucia,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our reception staff to be friendly and our service exemplary. It’s always encouraging to know that our commitment to good service is appreciated. We regret to hear that the restaurant closure during the Easter weekend caused you inconvenience. The holiday season does alter our regular dining schedules and we apologize for any disappointment. We understand that the availability of nearby dining options is important and we will certainly consider how we can better communicate alternative options to our guests during such occasions. Furthermore, we are pleased that you were satisfied with the cleanliness and amenities of your room, as we strive to create a comfortable and welcoming environment for all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management, General Manager
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
Lovely hotel and lovely staff. Rooms were basic but had what was needed for a weekend city break. The hotel was a way out. Cheaper option of €1.50 per trip was a 45 min bus trip into the city which was picked up right outside the hotel and dropped off round the corner. Uber was only 20 mins if that and was around €14. Quiet area with a few cafes and restaurants dotted around but you did need to go into the city further for more of an atmosphere. Only downfall was there wasn’t any water or tea/coffee making facilities in the room. Could have also benefited from having the mini bar fridge stocked. Ideal for us as we were first timers to Madrid and was nice to get away from the hustle and the bustle. Great value as well.
Opmerking van Hotelbeheer
18 mrt. 2024 door Hotel Management, General ManagerHotelbeheer
Dear Luci,We appreciate that you took the time to share your experience with us.We regret to hear that the absence of water and tea/coffee making facilities in the room did not meet your expectations. Our aim is always to provide a comfortable and convenient stay, and we take note of your valuable feedback. It's wonderful to learn that you found our hotel to be a lovely place with accommodating staff and that our location provided a peaceful retreat from the city's hustle and bustle. Your appreciation for our clean rooms and the overall condition of the hotel is greatly acknowledged, and we're thrilled that our services contributed to a great value experience during your first visit to Madrid.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management, General Manager
door een geverifieerde reiziger
Geplaatst op 8 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 1 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 25 feb. 2024
Wonderful stay for my family! The staff provided an upgrade to our original room which was very nice. The room itself was very nice, clean and cozy. Also about 10 minutes walk to the Metro so convenient as well. Would stay here again!
Opmerking van Hotelbeheer
26 feb. 2024 door Hotel Management, General ManagerHotelbeheer
Dear Hanka,Thank you for your positive feedback.It's wonderful to hear that the complimentary upgrade added to the comfort of your stay and that our team's efforts contributed to a memorable visit for your family. We are also delighted to know that the cleanliness and amenities of our rooms met your expectations, and that our location conveniently supported your exploration of the city with easy access to the Metro.We look forward to welcoming you back on a future occasion.Best regards,Hotel Management, General Manager
