Dear Halkord,Thank you for choosing to stay at Pestana Plaza Mayor and for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations.We would appreciate it if you could provide us with more details about your stay so we can address any issues you may have encountered and improve our services for future guests.Please feel free to contact us directly to discuss your concerns further. We value your feedback and hope to have the opportunity to make it right.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Cher M. Caiado, Au nom de toute notre équipe du Pestana Plaza Mayor, nous souhaitons vous remercier d’avoir pris le temps de nous partager votre avis honnête et positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre qu'en général nous avons pu répondre à vos attentes. Ce fut un vrai plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à notre hôtel!Cordialement, Alejandro VillaÉquipe Guest ExperiencePestana Plaza Mayor - Madrid

Dear Jan Thank you for your comments about your stay at our hotel. We are pleased to hear that you enjoyed the experience, the location and the dedicated and friendly service of our team. Your comments make us proud and serve as an incentive for us to continually improve our service and strive for excellence.It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you again soon during your next visit.Best regards,Daniela Morales, Guest Experience TeamPestana Plaza Mayor Madrid

Dear guest, On behalf of our entire team at Pestana Plaza Mayor Madrid, I would like to thank you for taking the time to complete our survey and provide us with your feedback. Your opinion is very important for us to continue improving our service. We were delighted to hear that we met your expectations. It was a great pleasure for us to have you as our guest and we look forward to welcoming you again at our resort. Best regards, Pestana Collection Hotels

Dear guest, On behalf of the entire team at Pestana Plaza Mayor Madrid, I would like to thank you for your kind comments regarding your stay and our service. We were delighted to receive your feedback. We hope you’ll visit us again soon to enjoy everything we have to offer. Best regards, Pestana Collection Hotels

Dear guest, On behalf of the entire team at Pestana Plaza Mayor Madrid, I would like to thank you for your kind comments regarding your stay and our service. We were delighted to receive your feedback. We hope you’ll visit us again soon to enjoy everything we have to offer. Best regards, Pestana Collection Hotels

Dear Guest, Thank you for choosing Pestana Plaza Mayor Madrid and for taking the time to give us your feedback on your stay with us. Our guests’ reviews are very important to us because we work hard every day to provide them with an excellent service. We look forward to welcoming you again soon at Pestana Plaza Mayor Madrid. Best regards, Pestana Collection Hotels

Dear guest, On behalf of the staff at Pestana Plaza Mayor Madrid, I would like to take the opportunity to personally thank you for your feedback and review. It was a pleasure having you with us. We look forward to hosting you again soon at our hotel. Best regards, Pestana Collection Hotels

Dear guest, We were truly delighted to hear that your recent stay at Pestana Plaza Mayor Madrid was excellent and that you fully enjoyed our facilities and services. Our team would like to thank you for your very kind words. Many thanks for choosing Pestana Plaza Mayor Madrid for your holiday. We look forward to hosting you again soon at our hotel. Best regards, Pestana Collection Hotels

Dear Petra, We would like to take the opportunity to thank you for taking time to send us your review. Your comments are very important for us. They alow us to know we can improve our service and help you create beautiful memories. It was a pleasure having you with us. We look forward to hosting you again soon at our hotel. Best regards, Pestana Collection Hotels

Dear Guest, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience and our team’s dedicated and professional service. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pestana Plaza Mayor Madrid again soon. Best regards, Pestana Collection Hotels

Dear Mrs. Helen,Thank you for taking the time to leave us your feedback! We're delighted to hear that you enjoyed our lovely breakfast room and found a good selection of food. We're sorry to hear about your uncomfortable experience with the noise near the elevator during your first night, but we're glad our team was able to swiftly resolve this issue by changing your room. We appreciate your suggestion regarding offering bottled water even more and will certainly take it into consideration for future improvements. It's great to hear that you noticed a more positive attitude from our staff on your second day. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Warm regards,Daniela Cohen Morales, Guest Experience Team Pestana Plaza Mayor

Dear August,Thank you for your excellent review! We're delighted to hear that you had a great experience at our hotel and that our location worked well for you. We strive to provide exceptional service and a comfortable stay for all our guests. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Dear Oliver,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff attentive, and you enjoyed the comfort of our beds along with a quiet environment. At the same time, we understand your comment about the room size, and we appreciate your input.Should you have any specific preferences or requests for your next stay, please feel free to let us know. We look forward to the opportunity to host you again.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor Hotel

Chère Laura,Un immense merci d'avoir pris le temps de partager votre expérience avec nous! Nous sommes ravis de voir que votre séjour a été excellent. Si vous avez des commentaires spécifiques que vous souhaitez partager ou des suggestions, n'hésitez pas à nous en informer.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour excellent dans le futur.Bien cordialement,Alejandro VillaÉquipe Guest ExperiencePestana Plaza Mayor - Madrid

Dear Nick,Thank you for taking the time to rate your experience with us! We are thrilled to see that you had an excellent stay. If there is anything specific you loved or any suggestions you'd like to share, feel free to let us know.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Prezado Paulo Murilo,Agradecemos imensamente por compartilhar sua experiência conosco. Ficamos encantados em saber que nosso serviço, conforto excepcional e café da manhã maravilhoso contribuíram para uma estadia memorável. É gratificante saber que a localização também atendeu às suas expectativas.Será um prazer recebê-lo novamente em sua próxima visita, e estamos ansiosos para oferecer-lhe mais momentos excepcionais aqui no Pestana Plaza Mayor.Atenciosamente,Alejandro VillaEquipa Guest ExperiencePestana Plaza Mayor - Madrid

Dear Susan,Thank you for your incredible review and perfect rating! We're thrilled to hear that every encounter with our team, from the restaurant to the front desk to the cleaning staff, was impeccable. It's our goal to make our guests feel at home, and your kind words reinforce that we're on the right track.We appreciate your recognition of our team's efforts, and we look forward to welcoming you back for another outstanding experience.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Karla,On behalf of our entire team, we'd like to thank you for your wonderful feedback! We're happy to learn we managed to meet your expectations and that you enjoyed your stay!We thank you for choosing Pestana Plaza Mayor for your visit to Madrid, and we look forward to welcoming you again soon!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Caro Josif David,Agradecemos imensamente seu feedback positivo! Ficamos muito felizes em saber que sua estadia foi tão satisfatória. Esperamos tê-lo de volta em breve para mais momentos incríveis em nosso hotel. Se precisar de alguma coisa, estamos à disposição.Cordialmente,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Gayle,Thank you for sharing your feedback with us. We appreciate your positive feedback about our property. However, we'd also like to apologize for any discomfort you experienced with the bedding. Your comfort is important to us, and we regret falling short of your expectations in this aspect. For the next time you visit us, don't hesitate to let us know in advance what type of pillow you'd like as we have different types, and we're sure there will be one perfect for you!It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back during your next visit to Madrid.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Robert,On behalf of our entire team, we'd like to thank you for your wonderful feedback! We're happy to learn we managed to meet your expectations and that you enjoyed your stay!We thank you for choosing Pestana Plaza Mayor for your visit to Madrid, and we look forward to welcoming you again soon!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rebecca,On behalf of our entire team, we'd like to thank you for your wonderful feedback! We're happy to learn we managed to meet your expectations and that you enjoyed your stay!We thank you for choosing Pestana Plaza Mayor for your visit to Madrid, and we look forward to welcoming you again soon!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rebeca,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience. Best regards,Alejandro VillaGuest Experience Team

Dear George,Thank you for sharing your wonderful experience! We're delighted to hear that our property's great location added value to your stay, making it convenient to explore the nearby restaurants and attractions. It warms our hearts to know that you found our staff to be first-class, and we're pleased that the touches of hospitality made you feel right at home. Your kind words are truly appreciated, and we look forward to welcoming you back at Pestana Plaza Mayor for another memorable stay.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rebecca,On behalf of our entire team, we'd like to thank you for your wonderful feedback! We're happy to learn we managed to meet your expectations and that you enjoyed your stay!We thank you for choosing Pestana Plaza Mayor for your visit to Madrid, and we look forward to welcoming you again soon!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Robert,Thank you for taking the time to share your very kind 10/10 rating! We are thrilled to hear that you had such a fantastic experience at our hotel. Your feedback is truly appreciated, and we are delighted to have exceeded your expectations. If there is anything specific that stood out to you during your stay, or if there's anything more we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back for another outstanding stay!Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Rafael,Thank you for your positive review! We're delighted that you found our place excellent, appreciated its central location, beautiful decoration, and received excellent treatment from our team. We strive to create a memorable experience and look forward to welcoming you back.Best regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Christina,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our great location and the beauty of our property. It's fantastic that you found our facilities very clean, and we're delighted to know that our front desk staff was helpful during your stay.We understand the sentiment of wishing for more time, and we hope to have the pleasure of hosting you again in the future. Until then, safe travels, and thank you for choosing our property!Best Regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Juan,Thank you so much for your kind review! We're thrilled to hear that you found our location perfect and appreciated the elegance of our hotel. It warms our hearts to know that the attention to detail, from the flowers to the handwritten welcoming note, contributed to making your experience unique.We're also delighted to hear that the food at our restaurant was complemented by a live Flamenco show, creating an absolutely incredible dining experience.Your feedback is truly appreciated, and we look forward to welcoming you back for another memorable stay at our hotel.Warm regards,Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Winnie, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your feedback.As I told you when we talked over the phone, we're very sorry you're deciding to rate our hotel with a negative score, when it's something that doesn't really represent the experience you had staying with us. We understand your frustration with the issue you had with the web you made the reservation with, and as you saw, we did our best to try and help you solve it, even if the mistake was not made on the hotel's end. However, your score here is in no way portraying the different aspects of your stay with us. Instead, it just represents the negative experience you had with the website you booked.We thank you for having chosen our hotel for your stay in Madrid, and we hope you'll give us another chance of welcoming you during your next visit.Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Catherine, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel.Best regards,Alejandro VillaGuest Experience Team Pestana Plaza Mayor -Madrid

Dear Mrs. Canay, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs Tear, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your kind and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We're happy to learn we managed to meet your expectations. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mr Krause, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your kind and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We're happy to learn we managed to meet your expectations. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs Laitinen, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your kind and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Harrigan, On behalf of our entire team, we would like to take this opportunity to thank you for taking the time to provide us with your kind feedback. We were glad to read your positive comments about our location and our staff's attentive service. We are delighted to learn these helped in making your stay special!We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor.Kind regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Aimin, Thank you for your feedback on your stay at our hotel. We are pleased to hear that you enjoyed the experience and our team's dedicated and friendly service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest and we look forward to welcoming you again soon during your next visit.Best regards,Daniela Morales, Guest Experience TeamPestana Plaza Mayor Madrid

Dear Mrs García, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your honest and positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mrs. Flodager, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Estimado German Antonio: De parte de todo nuestro personal de Pestana Plaza Mayor, le damos las gracias por el tiempo dedicado a facilitarnos su valoración positiva. Su opinión es fundamental para nosotros, para continuar mejorando nuestro servicio y anticiparnos así a las necesidades de nuestros huéspedes.Nos complace saber que logramos cumplir con sus expectativas. Ha sido un placer para nosotros recibirlo como huésped, y estamos deseando poder volver a darle la bienvenida en nuestro hotel!Saludos cordiales, Alejandro VillaEquipo Guest ExperiencePestana Plaza Mayor - Madrid

Dear Guest, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for taking the time to provide us with your honest feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay with us. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We have already shared your comments with our Housekeeper and Maintenance manager to ensure that improvements are made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again during your next visit.Warm regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Dear Mr. Lopez, On behalf of our entire team at Pestana Plaza Mayor, we would like to thank you for sharing with us your positive and kind feedback. We're very happy to learn you enjoyed your stay with us!It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at our hotel!Best regards, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid

Gentile Signor Rozzoni, A nome di tutto il nostro team al Pestana Plaza Mayor, vorremmo ringraziarlo per il suo feedback positivo. La sua opinione è fondamentale per continuare a migliorare il nostro servizio e anticipare le esigenze dei nostri Ospiti.Siamo felici di sapere che abbiamo soddisfatto le sue aspettative. È stato un vero piacere per noi averlo come ospite e speriamo di poterlo ospitare nuovamente in futuro.Cordialmente, Alejandro VillaGuest Experience TeamPestana Plaza Mayor - Madrid