Op basis van 983 geverifieerde beoordelingen
4,0 Hygiëne kamer
3,9 Service & personeel
4,0 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Beautiful resort, staff were extremely friendly.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Beautiful resort. A mix of beach, ocean, pool and spa! Wonderful getaway
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
Todo muy bueno desde el servicio hasta las comidas,,el personal increíble fantástico,,,el baño de la habitación decepcionado,,,las paredes con Moo,,,
Opmerking van Hotelbeheer
12 apr. 2024 door General ManagerHotelbeheer
Dear Orlando,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty food and friendly staff helped make your visit memorable. However, we apologize for any disappointment with the bathroom, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Hawks Cay Resort Management
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Amazing property! Is beautiful well maintained, lots of space, there’s plenty of parking space (no extra charge) the staff is very friendly and kind!
Opmerking van Hotelbeheer
11 apr. 2024 door General ManagerHotelbeheer
Dear Silvia,It was such a pleasure having you as our guest! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we appreciate your kind words about our lovely resort. Thank you for your kind review and perfect rating, and we hope you return soon!Hawks Cay Resort Management
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Staff was really friendly and accommodating. Overall grounds were nice. We stayed in one of the town homes. A couple of nights the neighbors were up late and being loud and inconsiderate. Disappointed on the people staying there and the amount of random trash they left. Great place for younger kids, there were a lot of them. The amount of elementry age kids was a distraction from the overall beauty of the place.
Opmerking van Hotelbeheer
10 apr. 2024 door General ManagerHotelbeheer
Dear James,Thank you for taking the time to share your thoughts with our team. We appreciate you highlighting our amazing team members and grounds. However, we are disheartened that we were unable to meet all of your expectations. Please know that our team will be sure to discuss your feedback for improvement purposes. Please allow us another opportunity to show you a much better experience that is representative of our true value.Hawks Cay Resort Management
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Good: dolphin connection, pools, available activities, food at tiki bar, greeters, nice shower and bathroom, concept of bracelet keys
Not so great-bracelet keys quit working frequently, toilet wouldn't flush one night all night, sofa bed very uncomfortable, property too bif to get aroind on foot, golf carts not always available, parking far away, ice not working in our area.
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Really a great place for families to stay in the Keys. We were here in peak season (spring break) and found it difficult to find chairs by the pool or lagoon. The wifi was really poor in our lodgings. The villa was clean and comfortable but a bit dated. I loved that they offered on site activities- we were able to enjoy the dolphin experience and the snorkeling adventure. Onsite restaurants were very good. Staff was friendly and helpful.
door een geverifieerde reiziger uit INDIAN HARBOUR BEACH
Geplaatst op 2 apr. 2024
This is our fourth trip there and every time we go the property looks older dirtier and just not worth the money it is not $1000 a room and night hotel
Opmerking van Hotelbeheer
7 apr. 2024 door General ManagerHotelbeheer
Dear Jayanthi,Thank you for your review. It's always a delight to welcome back a valued guest; however, we regret that you were not satisfied with your most recent stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions.Hawks Cay Resort Management
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
I was a nice resort that checked all the boxes for me and my 16year old son. Safe for him to be independent and have fun. Easy for me to lay by the pool. We swam with the dolphins and would recommend it to all.
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Disappointed by the condition of the resort.
Opmerking van Hotelbeheer
4 apr. 2024 door General ManagerHotelbeheer
Dear Sal,Thank you for taking the time to leave a review. We are disappointed to hear your visit didn't live up to the experience you were expecting from us. We hope you'll give us another chance to regain your confidence and visit us again soon.Hawks Cay Resort Management
