Lobby

Beoordelingen van Savoy Le Grand Hotel

5 out of 5
Savoy Le Grand Hotel
Avenue de la Menara, Marrakech

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 465 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 282 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 64 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 71 van 1007 beoordelingen" "

8,6/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dennis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved staying here again. Walid was very helpfull and the check-in and out was very easy and flexible. Loved the pool and the room.
4 nachten verbleven in maart 2023

10/10 – Uitstekend

Ahlam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super fijn hotel en hele goede service!
6 nachten verbleven in mei 2022
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2021
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Cher Client(e) Nous tenions à vous remercier chaleureusement pour votre commentaire suite à votre expérience au Savoy le grand hôtel Marrakech. Nous avons été enchantés d'apprendre que votre séjour parmi nous vous a donné une grande satisfaction, et que vous avez apprécié le service offert par les membres de nos équipes, notre savoureuse gastronomie, les installations et équipements de l’hôtel et l’emplacement avantageux pour les visiteurs de la ville de Marrakech. Aussi avons bien pris note de vos remarques, nous les avons transférés aux départements concernée Nous espérons que nous aurons le plaisir de vous recevoir une fois encore. Cordialement

10/10 – Uitstekend

Samir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
schitterend, we komen terug.
Top hotel, goed gelegen, dicht bij het centrum, breakfast is een aanrader. Zwembad is gigantis. Fitness ls top. Aanrader.
2 nachten verbleven in februari 2020
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het is een super fijn hotel. Heel luxe en van alle gemakken voorzien. Het personeel is erg professioneel en behulpzaam. Een goede locatie en dichtbij de luchthaven. Veel eetgelegenheden rondom het hotel.
2 nachten verbleven in januari 2020
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mooi hotel. Netjes, genoeg personeel en lekker ruim.
3 nachten verbleven in december 2019
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alkes goed netjes schoon mooi lekker lieve mensen alles was perfect
3 nachten verbleven in november 2019
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel met mooi zwembad. Het ontbijt was kwalitatief goed. Het hotel lag op ongeveer 20 minuten lopen van het Centrum
4 nachten verbleven in mei 2019
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with a very kind staff. Just how a luxury hotel should be.
2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was Top! 3e keer dat ik kom en blijft me favoriete hotel in Marrakech
3 nachten verbleven in december 2018
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

8/10 – Goed

Zohra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig
👍👍👍
2 nachten verbleven in augustus 2018
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service
Het was oké meer is het niet
Mijn verblijf bij savoy was oké meer niet. Personeel zeer slecht. Zwembad nooit plek altijd vol: eten veels te duur voor het kwaliteit wat je krijgt
7 nachten verbleven in augustus 2018
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel, bad concierge service
Hotel mentions 5 star, indeed it has the basic facilities to comply with this rating but it lacks the concierge / customer service. We never received reply on the emails we send, requesting suggestions for day trips. Hotel confirmed shuttle service, however we had to wait 1.5 hr and only after phoning them several times we were picked up. There are no taxi arrangements leading to big variations in trips. Due to the complete absence of concierge services we asked suggestions and booked with the 4 seasons hotel which is nearby. Overall installations are ok. Lunch possibilities are limited but the mall is next door offering alternatives. Breakfast is very good.
3 nachten verbleven in augustus 2018
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

8/10 – Goed

André

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooie kamers en heerlijk zwembad
Pluspunten + zwembad + kamers + ontbijt + vriendelijk personeel Minpunten - directe omgeving is niet zoveel te beleven. Maar naar de oude stad met de taxi is ongeveer 10. Tip wel de prijs van tevoren afspreken.
3 nachten verbleven in maart 2018

8/10 – Goed

Azar, The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Huge hotel, beautiful, great location
We liked the hotel very much. It is a huge and elegant hotel in a place right outside the busy Marrakech but walking distance to all the places to visit. It has 3 restaurants which are very expensive, so we ate mostly in Medina except for few lunches and a dinner at the Italian restaurant in the hotel. Beautiful Spa and wellness center but you have to pay everything separately except the swimming pool. Very busy breakfast times in Christmas holiday so the waitresses constantly forgetting what you asked them or they were bringing wrong things. Sometimes there were a group of men extremely loud with their own Arabic music sitting near the swimming pool and drinking like crazy and playing their music very loudly and the hotel was not telling them anything. Fantastic Concierge help.
8 nachten verbleven in december 2017
Reactie van MARKETING DEPARTEMENT op 9 aug 2022
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vriendelijk personeel, goed en uitgebreid ontbijt.
3 nachten verbleven in november 2017

10/10 – Uitstekend

Simone

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel!
Het was voor ons de tweede keer dit jaar dat we in savoy hebben geslapen. Super hotel fijn zwembad voor kinderen en een ideale locatie. Komen hier zeker terug
7 nachten verbleven in augustus 2017
Reactie van Amie lamnyi op 16 sep 2017
Beste gast, Bedankt voor uw goede beoordeling over uw verblijf in Savoy Le Grand Hotel Marrakech. We zijn enthousiast om te weten dat u van ons zwembad en onze locatie hield. Wij hopen u snel weer te verwelkomen. Beste wensen, Mehdi Tabit ( Agent E-Commerce)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2017
Reactie van Amie lamnyi op 14 sep 2017
Dear Guest, Thank you for you awesome rating 5/5 about our establishment, Savoy Le Grand Hotel Marrakech. Best regards, Mehdi Tabit ( Agent E-Commerce)

10/10 – Uitstekend

laila, amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel, perfecte liggen en goede service.
Het hotel was top. De ligging was perfect en de service was goed.
Reactie van Tabit El Mahdy op 5 mei 2017
Dear guest, Thank you for your lovely comment and rating regarding your stay at Savoy Le Grand Hotel Marrakech. We hope to see you again soon for another stay. Best regards,

10/10 – Uitstekend

Anita, Den Helder

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch resort!
Een resort om terug te komen. Heerlijke sfeer, mooie zwembaden. Zeer uitgebreid ontbijtbuffet (soms wat druk en rommelig) en prima personeel. Mooie uitvalsbasis voor uitstapjes in en rond Marrakech. Maar ook gewoon lekker liggen bij het zwembad is al prima. Kortom, aanrader!
Reactie van Tabit El Mahdy op 26 apr 2017
Beste gast , Hartelijk dank voor uw vriendelijke woorden over uw verblijf in Savoy Le Grand Hotel Marrakech. We zijn zo blij om te lezen dat je van ons hotel vond en dat u ons geweldig ontbijt, onze zwembaden en ons personeel waardeert. We zijn zo blij met uw tevredenheid. We kijken ernaar uit om u weer te verwelkomen voor nog een geweldig verblijf. Beste wensen

8/10 – Goed

Mounir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxe
Het was aangenaam
Reactie van General Manager op 25 feb 2017
Hartelijk dank voor uw feedback over uw verblijf in het Savoy Le Grand Hotel Marrakech. We zullen u graag nogmaals van harte welkom voor uw volgende bezoek aan Marrakech zijn. Beste wensen, Amine Lamnyi, E-Commerce Manager

8/10 – Goed

otman tanger, tanger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel vlakbij winkel centrum.en super markt.
het was prachtig hotel we hadden een groot kamer uitzicht op het zwembad.alles was goed geregeld hotel was zeer schoon en zo wel personeel als managers ware heel aardig en behulpzaam .ik heb mijn plek wel gevonden.
Reactie van E-Commerce Manager op 15 okt 2016
Beste Otman, Wij danken u voor het delen van ons uw constructieve opmerkingen die wij vinden het uiterst nuttig zijn bij de continue verbetering van onze producten en diensten. We kijken ernaar uit om je weer te mogen verwelkomen en we zullen ervoor zorgen dat uw verblijf verder gaat dan uw verwachting. Hoogachtend, Amine Lamnyi E-Commerce Manager

8/10 – Goed

Carlos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bebidas alcohólicas y cockteles de muy baja calidad y precio desmedido.
4 nachten verbleven in maart 2024

6/10 – Redelijk

Marjan

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
I had a fight with the Concierge who was more focused in selling tours than helping hotel guests. The television kept turning off but they immediately gave us a new one. The water temperature kept switching from hot to cold and vice versa. There is a spa at the hotel but if you just want to use the jacuzzi you have to pay 25 euros. The hotel is beautiful but overall it is not worth the price and there is a lot to be desired. They have an excellent breakfast buffet however.
2 nachten verbleven in maart 2024

8/10 – Goed

Agbeko

1 nacht verbleven in maart 2024

8/10 – Goed

Simon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice
4 nachten verbleven in maart 2024

8/10 – Goed

Jamie

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

4/10 – Matig

Nicholas

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Overall clean, Servers are all friendly its the front desk that could use some work. Never heard of a hotel that will not let you bring your own food or beverages in the room you paid for, instead they stop you at door and try to make you pay for their overpriced menu. You will constantly be watched like you are breaking rules. Also they will check for marriage and try to make you pay for another room.
4 nachten verbleven in februari 2024

8/10 – Goed

damia

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Ne jamais prendre une chambre au rdc bruyante toutes la nuit Venue pour me reposer et j ai passé des nuits bruyantes
5 nachten verbleven in februari 2024

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel located outside of Marrakesh but within walking distance of centre. Lovely pools and decor. Staff were always courteous.
4 nachten verbleven in februari 2024

8/10 – Goed

Guillaume

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hébergement très bien Concierge peu efficace
4 nachten verbleven in februari 2024
Reactie van Hotel Management op 22 feb 2024
Dear Valued Guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

10/10 – Uitstekend

Farnaz

Positief: Netheid, personeel en service
7 nachten verbleven in februari 2024
Reactie van Hotel Management op 22 feb 2024
Dear Valued Guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

10/10 – Uitstekend

Abby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exactly as described. The service was amazing, the room clean and bigger than expected. The boys loved the choice of 6 pools. Obviously the outdoor ones were pretty cold but it’s February, and the indoor ones were great. The choice of restaurants and poolside menu were great and overall very good value for money - some welcome winter sun and a great half term option.
4 nachten verbleven in februari 2024
Reactie van Hotel Management op 17 feb 2024
Dear Valued Guest,Thank you a great deal for picking the time and posting such a wonderful 5 star review on your vacation here with us at the Savoy Le Grand Hotel Marrakech, we would like to take this opportunity and thank you for the immense abundance of warm comments concerning the facilities and services of the property as well as the proficiency, hard work and welcoming attitude of our staff members, we are always at your service to provide you an exclusive treatment and guarantee you a most memorable vacation with an impulse to become our regular guest forever after. We are extremely delighted you truly enjoyed your holidays, which indicates the fact that all our efforts are fruitful. We look forward to welcoming you back to Savoy Le Grand Hotel Marrakech.

10/10 – Uitstekend

Raihan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic
3 nachten verbleven in januari 2024
Reactie van Hotel Management op 17 feb 2024
Dear Valued Guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Shuhel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Hotel Management op 25 jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

10/10 – Uitstekend

Kahlaoui

7 nachten verbleven in december 2023
Reactie van Hotel Management op 31 jan 2024
Dear Valued Guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

8/10 – Goed

Adele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

8/10 – Goed

Amir

1 nacht verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

4/10 – Matig

Mustafa

Reisde met familie
Positief: Personeel en service
Negatief: Comfort kamer
Kahvaltı rezaletti. Çok pis salon ve kalabalık. Oda umduğum gibi değildi.
1 nacht verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.We express regret that you did not fully enjoy your stay with us, please accept our sincere apologize for any inconvenience you experienced. We hope to host you in our sunny hotel again and smoothen the perceived impression.

2/10 – Ontzettend slecht

Jesus

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
En todo el tiempo que he tenido oportunidad de viajar, nunca me había encontrado con un prestador de servicios tan abusivo en ineficiente, eso refleja porque la gente no selecciona esta opción de cadena
1 nacht verbleven in december 2023
Reactie van Hotel Management op 12 jan 2024
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.We express regret that you did not fully enjoy your stay with us, please accept our sincere apologize for any inconvenience you experienced. We hope to host you in our sunny hotel again and smoothen the perceived impression.

8/10 – Goed

Dr Poorwa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

10/10 – Uitstekend

Khayyam

5 nachten verbleven in december 2023
Reactie van Hotel Management op 11 jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Customer Service
Wifi didn't work, no A/C and took over 2 hrs for room service.
1 nacht verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.We express regret that you did not fully enjoy your stay with us, please accept our sincere apologize for any inconvenience you experienced. We hope to host you in our sunny hotel again and smoothen the perceived impression.

2/10 – Ontzettend slecht

Florent

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Hotel and breakfast ok. Front desk and booking BAD
Bad reservation system : BOTH our separate bookings were made past midnight (my collegue and myself) and after confirmation, it appeared BOTH were booked for the following night. At the front desk, we had to buy our nights again, and no refund were given by the hotel for the ones we lost. It was pretty clear we were not responsible for this post-midnight booking mess. But the hotel redused A refund for a night we didnt use. Honestly, we book at least 70 to 100 nights per year on hotel.com . This never happen, and obviously the issue could have been solved differently by both hotels.com, and the Savoy hotel, which i would have expected a way better service and compensation, Disappointing hotel. Otherwise, rooms are ok. Breakfast is great. Problem solving reaction from desk and booking team: as bad as it can be. Nope. I wont recommend going there for that matter.
1 nacht verbleven in november 2023
Reactie van Khaled op 10 dec 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. we sincerely apologise for any inconvenience caused and If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

8/10 – Goed

Hamid

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very good hotel. Lots of amenities. A very good Breakfast included. The staff were very friendly. Tourist map of Marrakesh on arrival would help.
4 nachten verbleven in november 2023
Reactie van Hotel Management op 5 dec 2023
Dear Valued Guest,I would like to personally thank you for the uplifting review. We are delighted to know that you had such an amazing holiday here in our sunny Hotel.We try our best to cater the needs of each guest and it seems this effort has paid off in creating a magnificent experience during your vacation. We are impatiently looking forward to hosting you again, here at Savoy Le Grand Hotel Marrakech.

6/10 – Redelijk

Agustina

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I liked the property very much. The hotel is nice. What I didn't like was that we had a friend accompanying us that was treated very disrespectfully. Staff was constantly checking on him as if he was doing something bad, which was not the case, and it made us all feel extremely uncomfortable. This constant checking was disrespectful for me too.
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 3 dec 2023
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.However, it came to our focus that you remained concerned about our security, please be informed that our guests’ concerns are of paramount importance for us at all times, therefore the pinpointed matters will be investigated by all concerned in order to avoid the same in the future. We hope to host you in our sunny hotel again and smoothen the perceived impression.

8/10 – Goed

betty

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pools were very nice, mall was convenient, breakfast was good. Bartender/ manager was rude as hell
2 nachten verbleven in november 2023
Reactie van Hotel Management op 28 nov 2023
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.Please accept our apologies for the inconvenience caused at the bar during your stay in Savoy Le Grand Hotel Marrakech. Rest assured that your remarks were being shared to our teams to review our service procedures to avoid the same in the future. once again, I thank you for taking the time to write and apologize for any inconvenience you experienced.We hope to host you in our sunny hotel again and smoothen the perceived impression.

10/10 – Uitstekend

Adedamola

Reisde met familie en kleine kinderen
Positief: Netheid
Its was a good experience
3 nachten verbleven in november 2023
Reactie van Hotel Management op 28 nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.