Geplaatst op 12 mrt. 2024
First floor smelled like weed. I called ahead to notify them that I would be checking in late at night. They thanked me for letting them know, but didn't tell me the desk closes at 10pm, so I had to find another hotel down the street for a night. No one at the desk at 10:30am to check me out- I had to go find the housekeeping office and ask for help.
The room: dirty/stained carpet, bugs (ants, cockroaches, and other), mildewy/wet spots on carpet. Loud people in the room next door.
I definitely won't stay at this location again, and I'm reluctant to stay in any Sonesta again.
Opmerking van Hotelbeheer
17 mrt. 2024 door Guest RelationsHotelbeheer
Dear Zach,Please know that our team will investigate these matters to discover what may have gone wrong. This is not indicative of the quality accommodations we wish to provide. We apologize that pests were a concern, and our pest control specialist will be notified right away. Additionally, our front desk team will ensure that we provide all the necessary information to our guests. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.